JTreacy Posted January 11, 2023 Posted January 11, 2023 I upgraded my ISY994 to 5.3.0 and now some of my programs don't work and when I try to delete and reprogram I can't choose a "then" statement to turn a device on - it will only "query" the device. Does anyone know why? Can I revert my firmware back to 4.something? Any advice is appreciated.
JTreacy Posted January 11, 2023 Author Posted January 11, 2023 Just to clarify - I upgraded using my MAC and now both firmware and UI show 5.3.0. And I'm only using Insteon devices. I also use my.isy.io and can turn things on and off remotely with MobiLinc Pro.
Geddy Posted January 11, 2023 Posted January 11, 2023 24 minutes ago, JTreacy said: Can I revert my firmware back to 4.something? Yes, you just have to download the 4.x you were on. I'd say probably 4.9. 25 minutes ago, JTreacy said: I upgraded my ISY994 to 5.3.0 Why did you "stop" at 5.3.0? 5.3.4 is the "current" release for the ISY994 and should be used, especially if you're just running Insteon and no z-wave devices. Download 5.3.4 from the release thread found here. Make sure you've read all the steps to complete. There were a lot of manual manipulations needed when going from 4.x to 5.x. It's possible you have a lot of programs stuck in states that need to be edited before they will work correctly. In the Program tab look at Status. Do you see any yellow (?) programs? They might say "out of memory". Check out these troubleshooting tips (might be a little dated, but through here and other posts on the forums a lot of mac users have given tips and tricks): https://wiki.universal-devices.com/index.php?title=Main_Page#MAC_OSX
JTreacy Posted January 11, 2023 Author Posted January 11, 2023 3 minutes ago, Geddy said: Yes, you just have to download the 4.x you were on. I'd say probably 4.9. Why did you "stop" at 5.3.0? 5.3.4 is the "current" release for the ISY994 and should be used, especially if you're just running Insteon and no z-wave devices. Download 5.3.4 from the release thread found here. Make sure you've read all the steps to complete. There were a lot of manual manipulations needed when going from 4.x to 5.x. It's possible you have a lot of programs stuck in states that need to be edited before they will work correctly. In the Program tab look at Status. Do you see any yellow (?) programs? They might say "out of memory". Check out these troubleshooting tips (might be a little dated, but through here and other posts on the forums a lot of mac users have given tips and tricks): https://wiki.universal-devices.com/index.php?title=Main_Page#MAC_OSX Thanks for replying and the info - Yes so as I was editing/recreating some of the programs I noticed I was able to choose a "device" and get it to work - then also realized all of a sudden I could choose "scenes" and got them to work as well. Prior it would only give me the choice to "beep, query" I have no idea what changed. Now I notice the functionality for the other programs is listed properly and works. I have no idea why? Also, I think at one point I was at 5.3.4 but then probably reverted back somehow. I did notice when I choose the "LAN" option from the Launcher for the Admin Console - the UI is 4.9.0 and the firmware is 5.3.0. I looked around and tried to figure out how to upgrade and get them to match but had no luck.
JTreacy Posted January 11, 2023 Author Posted January 11, 2023 I'll read all the info you sent but now that I sort of have things working I'm really hoping going from 5.3.0 to 5.3.4 won't be too much of a headache. 1
Geddy Posted January 12, 2023 Posted January 12, 2023 1 hour ago, JTreacy said: I did notice when I choose the "LAN" option from the Launcher for the Admin Console - the UI is 4.9.0 and the firmware is 5.3.0 You need to clear Java cache (selecting all 3 options) then load a new start.jnlp (or admin.jnlp for mac if you can't get IoX Launcher to work). Sounds like you're getting launcher to work though if you have the option of Lan or Cloud so that's great. You just need to clear cache to get the local one to match what's on the ISY currently. 25 minutes ago, JTreacy said: I'm really hoping going from 5.3.0 to 5.3.4 won't be too much of a headache. No headache at all. It was a very simple, painless update. You can knock it out without problems. Glad to hear you've got things sorted out.
DennisC Posted January 12, 2023 Posted January 12, 2023 Your UI and firmware need to match. You should follow @Geddyinstructions to upgrade your UI. 1
JTreacy Posted January 12, 2023 Author Posted January 12, 2023 16 hours ago, DennisC said: Your UI and firmware need to match. You should follow @Geddyinstructions to upgrade your UI. 19 hours ago, Geddy said: You need to clear Java cache (selecting all 3 options) then load a new start.jnlp (or admin.jnlp for mac if you can't get IoX Launcher to work). Sounds like you're getting launcher to work though if you have the option of Lan or Cloud so that's great. You just need to clear cache to get the local one to match what's on the ISY currently. No headache at all. It was a very simple, painless update. You can knock it out without problems. Glad to hear you've got things sorted out. One other question - given that I’m currently using an ISY994i and I’m only using Insteon devices - would there be any benefit for me to upgrade to the newer EISY device?
JTreacy Posted January 12, 2023 Author Posted January 12, 2023 Also, thanks DennisC for your reply as well - I will definitely follow Getty’s directions on the firmware. I really appreciate all the advice!
DennisC Posted January 12, 2023 Posted January 12, 2023 1 hour ago, JTreacy said: One other question - given that I’m currently using an ISY994i and I’m only using Insteon devices - would there be any benefit for me to upgrade to the newer EISY device? The ISY 994 is at end of life, there will be no further updates for it, although if a major security flaw is discovered, UD may at their discretion act upon it. It's really going to depend on you and if you wish to take advantage of newer developments, Alexa, Google voice integration, Node Server's, ect. In my old system, the ISY 994 was very sluggish, opening and saving took a long time. When I upgraded to Polisy, it was much faster than my 994 and eisy is said to be much faster than Polisy. While I have one eisy, I haven't put it in to production yet. 1
Geddy Posted January 12, 2023 Posted January 12, 2023 1 hour ago, JTreacy said: One other question - given that I’m currently using an ISY994i and I’m only using Insteon devices - would there be any benefit for me to upgrade to the newer EISY device? That should be a personal preference decision. While ISY994 will not receive any further updates if it's working great for what you have then that's fine. If you begin to venture into other automation technologies and would like to explore the world of node servers then the eisy would be required. You can see the current list of node servers here and most (if not all) have their own forum area in PG3 section of the boards.
JTreacy Posted January 13, 2023 Author Posted January 13, 2023 4 hours ago, Geddy said: That should be a personal preference decision. While ISY994 will not receive any further updates if it's working great for what you have then that's fine. If you begin to venture into other automation technologies and would like to explore the world of node servers then the eisy would be required. You can see the current list of node servers here and most (if not all) have their own forum area in PG3 section of the boards. Hmm, okay I’ll start looking more into the node servers and how I would integrate. I already do integrate “Alexa” functionality using the “my.ISY.io” server and it seems to work okay. I’m sure it’s probably clear I’m not an engineer or developer but am interested in the tech and learning. Do you think given my set up w/the isy994 etc. the EISY would be easy enough to setup connecting to my PLM? I definitely interested in the whole system being more reliable, fast , stable, etc.
JTreacy Posted January 13, 2023 Author Posted January 13, 2023 7 minutes ago, JTreacy said: Hmm, okay I’ll start looking more into the node servers and how I would integrate. I already do integrate “Alexa” functionality using the “my.ISY.io” server and it seems to work okay. I’m sure it’s probably clear I’m not an engineer or developer but am interested in the tech and learning. Do you think given my set up w/the isy994 etc. the EISY would be easy enough to setup connecting to my PLM? I definitely interested in the whole system being more reliable, fast , stable, etc. BTW I’m not familiar with what Polisy is? Was it just the newer better version of the isy994? And now EISY is the newest? Am I correct with either of these I still need the PLM to integrate my Insteon devices (I have about 50 through out my house)
Techman Posted January 13, 2023 Posted January 13, 2023 The Polisy replaced the ISY994, the EISY replaced the Polisy If your devices are Insteon then you need a PLM
tazman Posted January 13, 2023 Posted January 13, 2023 1 hour ago, JTreacy said: BTW I’m not familiar with what Polisy is? Was it just the newer better version of the isy994? And now EISY is the newest? Am I correct with either of these I still need the PLM to integrate my Insteon devices (I have about 50 through out my house) You will also need the wire adapter kit UDI sells to connect your serial PLM to the USB port on eisy.
Geddy Posted January 13, 2023 Posted January 13, 2023 2 hours ago, JTreacy said: Do you think given my set up w/the isy994 etc. the EISY would be easy enough to setup connecting to my PLM? I definitely interested in the whole system being more reliable, fast , stable, etc. In theory the eisy will be as easy and reliable as the trusty ISY994. I know for the past several years the Polisy was very stable for Insteon only based systems. Right now the eisy is going through some initial release growing pains, but UDI is hard at work getting the bugs/kinks worked out to make it the reliable controller we all know and depend on. 2 hours ago, JTreacy said: Am I correct with either of these I still need the PLM to integrate my Insteon devices (I have about 50 through out my house) As @Techman and @tazman you will need the PLM as that's the only way that the ISY system (running on ISY994, Polisy, or eisy...now just called "IoX"). Depending on the model of PLM you have will determine if you need anything extra to connect it to the eisy. The only way to connect the PLM to the eisy is via usb. If you have a USB model PLM then you're ready to go. If you have a serial PLM (note, that it probably just looks like a network cable plugged into the PLM and to the ISY994) then you need to find the serial cable that came with the PLM (it was tucked away in the packaging...if you didn't keep it then you nee the kit that @tazman is referring to. Once you have the serial (DB9) end you then need an adaptor (part of the kit that UDI sells, or can be purchased online - there are links to it in other threads - look at the eisy packaging thread). This adaptor will attach to the DB9 end of the serial PLM cable to convert to USB connection to plug into the eisy. Lots of words for a simple process, but wanted to try to help. 2 hours ago, JTreacy said: BTW I’m not familiar with what Polisy is? Was it just the newer better version of the isy994? And now EISY is the newest? The ISY994 was released many years ago and probably stopped wide production about four years ago. About three or four years ago the Polisy was introduced and probably widely available about three years ago. Due to the worldwide chip shortage and other component shortages UDI was unable to source what they needed to continue building the Polisy. So they developed the eisy and just brought it to market. Like I said...still going through some release growing pains, but getting there with every release. Hope this all helps. And most of all...welcome to the forums!
JTreacy Posted January 13, 2023 Author Posted January 13, 2023 Yes that definitely helps - given your feedback and my current skill level - I’m thinking I should stick with my current ISY994 and get everything updated and current. Then spend sometime learning before I move forward. Given my investment and versatility I’m still committed to the Insteon/ISY994 devices. I do have a Lutron Caseta setup in my beach house and definitely see the limitations in versatility there. However, as I’m sure your aware the Caseta stuff is super basic but extremely dependable.
JTreacy Posted January 13, 2023 Author Posted January 13, 2023 11 hours ago, tazman said: You will also need the wire adapter kit UDI sells to connect your serial PLM to the USB port on eisy. Yes very good to know - I do currently have the cat5/serial connecting the PLM to my ISY994. I So, I would need the kit if/when I go the EISY route. Or (just because my PLM is old) I’d just buy a new usb PLM.
JTreacy Posted January 13, 2023 Author Posted January 13, 2023 On 1/11/2023 at 6:07 PM, Geddy said: Yes, you just have to download the 4.x you were on. I'd say probably 4.9. Why did you "stop" at 5.3.0? 5.3.4 is the "current" release for the ISY994 and should be used, especially if you're just running Insteon and no z-wave devices. Download 5.3.4 from the release thread found here. Make sure you've read all the steps to complete. There were a lot of manual manipulations needed when going from 4.x to 5.x. It's possible you have a lot of programs stuck in states that need to be edited before they will work correctly. In the Program tab look at Status. Do you see any yellow (?) programs? They might say "out of memory". Check out these troubleshooting tips (might be a little dated, but through here and other posts on the forums a lot of mac users have given tips and tricks): https://wiki.universal-devices.com/index.php?title=Main_Page#MAC_OSX So, I clicked your link and read the instructions - when I go to load the downloaded firmware (5.3.4) it comes over as a unzipped folder labeled "Insteon_5" with three folders in it labeled "WEB, DEF, CODE" when I look in each one I don't know what file to choose to initiate the firmware upgrade? Also, I then just zipped the folder and tried again and it just gave me an error. Do you have any advice? I was hoping the upgrade from 5.3.0 to 5.3.4 would be seamless but not so lucky...
JTreacy Posted January 13, 2023 Author Posted January 13, 2023 2 hours ago, JTreacy said: So, I clicked your link and read the instructions - when I go to load the downloaded firmware (5.3.4) it comes over as a unzipped folder labeled "Insteon_5" with three folders in it labeled "WEB, DEF, CODE" when I look in each one I don't know what file to choose to initiate the firmware upgrade? Also, I then just zipped the folder and tried again and it just gave me an error. Do you have any advice? I was hoping the upgrade from 5.3.0 to 5.3.4 would be seamless but not so lucky... Please disregard I found the correct zipped file and was able to do the upgrade to 5.3.4! Thanks for all your help! 1
DennisC Posted January 13, 2023 Posted January 13, 2023 Just to be clear, you click on the zip file you downloaded when upgrading. You do not select a file from within and you do not unzip the download. 1
Geddy Posted January 13, 2023 Posted January 13, 2023 2 hours ago, JTreacy said: I found the correct zipped file and was able to do the upgrade to 5.3.4! Thanks for all your help! Glad you got it to work. Was just getting here and was worried with the prior post that it was unzipped. I recalled you were on macOS and know it does some strange stuff with zip files. I don't directly recall (without going and reading the directions again) if there's a step saying "don't unzip the file", but it's always been said elsewhere..."don't unzip the downloaded file". The ISY994 handles everything in the process. 6 hours ago, JTreacy said: I’d just buy a new usb PLM Something tells me quite a few people might be doing this when Insteon gets them in stock (soon). 6 hours ago, JTreacy said: However, as I’m sure your aware the Caseta stuff is super basic but extremely dependable. Actually I've never looked at the Lutron product line so not familiar with it. I've found the Insteon that I have solid enough and manageable for what we need. I am happy that Insteon is back and bringing products back to market so if/when there is a need to replace something there's an option available. Happy reading!
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