DennisC Posted February 28, 2023 Share Posted February 28, 2023 @Javi I am receiving 404 errors inside UD Mobile this morning when trying to connect to a remote site using the portal. Local connection is working fine. Link to comment
jwagner010 Posted February 28, 2023 Share Posted February 28, 2023 Same. Perhaps something wrong with the portal? Link to comment
DennisC Posted February 28, 2023 Author Share Posted February 28, 2023 11 minutes ago, jwagner010 said: Same. Perhaps something wrong with the portal? @Michel Kohanim, @Javi I am thinking the same thing, as the issue is not isolated to UD Mobile. I just tried to connect to my remote site using the portal and after signing in to admin console I never got past the "subscription" part. Link to comment
Geddy Posted February 28, 2023 Share Posted February 28, 2023 @DennisC or @jwagner010 iOS or Android? Working fine for me on iOS v1.0.21. At least able to get connection and control devices while remote. Other Android users are reporting issues with Favorites not loading. Portal also available/working for me and reports eisy IoX online since last Friday. Link to comment
DennisC Posted February 28, 2023 Author Share Posted February 28, 2023 Just now, Geddy said: @DennisC or @jwagner010 iOS or Android? Working fine for me on iOS v1.0.21. At least able to get connection and control devices while remote. Other Android users are reporting issues with Favorites not loading. Portal also available/working for me and reports eisy IoX online since last Friday. @GeddyCan you try connecting with the portal login through the admin console? 1 Link to comment
Geddy Posted February 28, 2023 Share Posted February 28, 2023 2 minutes ago, DennisC said: I am thinking the same thing, as the issue is not isolated to UD Mobile. Very strange. I have no such issues. AWS isn't showing any issues in North America (was wondering if it was perhaps a regional issue). Link to comment
DennisC Posted February 28, 2023 Author Share Posted February 28, 2023 Maybe its a regional outage on UD's end? Link to comment
Geddy Posted February 28, 2023 Share Posted February 28, 2023 @DennisC Worked logging into eisy. Can you log into portal site and see if your error or event logs will load? Link to comment
DennisC Posted February 28, 2023 Author Share Posted February 28, 2023 Just now, Geddy said: @DennisC Worked logging into eisy. Can you log into portal site and see if your error or event logs will load? ok Link to comment
Javi Posted February 28, 2023 Share Posted February 28, 2023 We are looking into the issue. 1 Link to comment
DennisC Posted February 28, 2023 Author Share Posted February 28, 2023 19 minutes ago, Geddy said: @DennisC Worked logging into eisy. Can you log into portal site and see if your error or event logs will load? I can log in to portal and retrieve both error log & event log for my remote sites. UD Mobile still shows 404 errors for both my remote units & admin console login to remote site using portal credentials is not moving pass "starting subscription". Be back later, off to do some snow removal..... Link to comment
Solution bmercier Posted February 28, 2023 Solution Share Posted February 28, 2023 Should be fixed now. A server had lost it's connection to the database somehow. 2 Link to comment
jwagner010 Posted February 28, 2023 Share Posted February 28, 2023 Thank you. Can confirm back up and running on my end now. Link to comment
DennisC Posted February 28, 2023 Author Share Posted February 28, 2023 All good, thank you! Link to comment
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