More Schlage ZWave Plus Problems (BE469 ZP)

[MWoods329]

I'm having trouble with a new Zwave lock.  Well, actually two.

Lock A: No longer accepts the programming code and does not respond to a factory reset (ie. still doesn't accept the factory programming code after a factory reset).  

Any ideas what I can do with this now?  Schlage couldn't have been less helpful.

After two months of cyber bullying though, they finally agreed to honor their warranty.

Now, onto the replacement unit...

Lock B.  Was a royal pain to get added to the eISY.  Many attempts later and it finally added all of the right channels to the same node at one time. (after 15+ tries).

Anyway, Lock B will respond to a query of it, Lock B will lock and unlock on command from the eISY.  However, it will not accept any parameters or new user codes.  It says that it accepts them, then when you try to use the new user code that you just added the lock will not open for it.

I'm hesitant to factory reset it, given my experience with Lock A.  And of course, Schlage says they may have a replacement part in about a year (this replacement came from a third-party vendor that I had to locate on my own and that vendor has no more).

 

So... ideas on how to force a BE469 ZP to accept a new user code?

 

Edited April 2, 2023 by MWoods329

[lilyoyo1]

2 hours ago, MWoods329 said:

As I had eluded to in another post, I'm having trouble with a new Zwave lock.  Well, actually two.

Lock A: No longer accepts the programming code and does not respond to a factory reset (ie. still doesn't accept the factory programming code after a factory reset).  

Any ideas what I can do with this now?  Schlage couldn't have been less helpful.

After two months of cyber bullying though, they finally agreed to honor their warranty.

Now, onto the replacement unit...

Lock B.  Was a royal pain to get added to the eISY.  Many attempts later and it finally added all of the right channels to the same node at one time. (after 15+ tries).

Anyway, Lock B will respond to a query of it, Lock B will lock and unlock on command from the eISY.  However, it will not accept any parameters or new user codes.  It says that it accepts them, then when you try to use the new user code that you just added the lock will not open for it.

I'm hesitant to factory reset it, given my experience with Lock A.  And of course, Schlage says they may have a replacement part in about a year (this replacement came from a third-party vendor that I had to locate on my own and that vendor has no more).

 

So... ideas on how to force a BE469 ZP to accept a new user code?

 

I don't know what other post you're talking about but it's these situations why you should post your issue on only 1 post vs multiples.

I don't have any answers from you outside of factory reset and making sure the lock is within 3 feet of your controller when removing and adding.

I assume your UI and firmware match and that you are on the latest firmware. 

Unfortunately schlage is notoriously finicky with automation systems. Judging by the support you've received, i would've moved on by now to a competitor without the baggage such as Yale 

[MWoods329]

15 hours ago, lilyoyo1 said:

I don't know what other post you're talking about but it's these situations why you should post your issue on only 1 post vs multiples.

I don't have any answers from you outside of factory reset and making sure the lock is within 3 feet of your controller when removing and adding.

I assume your UI and firmware match and that you are on the latest firmware. 

Unfortunately schlage is notoriously finicky with automation systems. Judging by the support you've received, i would've moved on by now to a competitor without the baggage such as Yale 

Other post thing isn’t important.  That’s why I made this post.  I started to pull a “me also” on someone else’s and realized what I had started so…. New post.

 

But anyway, the only reason I haven’t switched over to Yale is that all of the locks in the house match.  That’s the way the wife wants it and I’m not about to drop > $1k to get all new hardware.  Especially since we’re planning to move soon and may not even need that many locks for where we’re headed.

I was just hoping some else had gone through something similar and had an idea.

 

 

[firstone]

On 4/1/2023 at 12:08 PM, MWoods329 said:

So... ideas on how to force a BE469 ZP to accept a new user code?

 

Are you able to set user codes by hand (via keypad)? And do you see Lock/Unlock changes in IoX when you open/close lock manually?

[MWoods329]

Can’t set user codes by hand.  However, IoX does reflect lock/unlock.

I think I might have to just bite the bullet and scrap all these Schlage locks.

[MrBill]

22 minutes ago, MWoods329 said:

I think I might have to just bite the bullet and scrap all these Schlage locks.

Before you do that, you might check with UD support to see waiting will solve your issue.

[DennisC]

My Schlage lock is a FE469 and the status updates in IoX just fine. I can add/delete user codes from admin console or at the lock. Not sure what you mean" by hand"?

The upgrade notes for v5.6.0 has some instructions for lock issues, did you follow the guidance in the instructions and follow up with an Interview?

While it is mentioned in the upgrade post, there is more info here:

 

 

[MWoods329]

17 hours ago, DennisC said:

My Schlage lock is a FE469 and the status updates in IoX just fine. I can add/delete user codes from admin console or at the lock. Not sure what you mean" by hand"?

The upgrade notes for v5.6.0 has some instructions for lock issues, did you follow the guidance in the instructions and follow up with an Interview?

While it is mentioned in the upgrade post, there is more info here:

 

 

Thanks, but I gave up.

I had increased the interview timeout, changed network speed, even set the lock up within inches of the Zmatter adapter.

Nothing worked, so returned it and got a Yale Assure Lock 2 for about half the price and it worked flawlessly on the first try.

Had to shuffle around where each lock is on the house so its less obnoxious to the wife, but I'll probably be liquidating the Schlage locks I have soon.