smokegrub Posted June 19, 2023 Posted June 19, 2023 I have two ISYs. One is local and the other remote. The local is connected by a new eero 6+ mesh router. The remote router (old airport extreme) is displayed properly. The ISY on the eero router has disappeared and the message "loX Finder: Not Found" exists. Apparently something happened with the new router. An examination of the devices connected to the eero router shows "ISY994-EMS" as a wired connection. I have rebooted the ISY and my Mac and the problem remains. Any helpwill be appreciated.
landolfi Posted June 19, 2023 Posted June 19, 2023 If it has a new IP, my experience is IoX won't automatically find it. Did you try refresh and if that failed, Add with https://xxx.xxx.x.xxx of the missing ISY?
Geddy Posted June 19, 2023 Posted June 19, 2023 @smokegrub does your MAC have any way to use hard wire to connect to the same eero device that the ISY is connected to? It sounds like even though the eero is a mesh system it's not allowing wireless devices to talk to wired devices. Are you able to successfully ping the ip of the ISY? Since you're on macOS also if you can ping the ISY then try downloading admin.jnlp (http://##.##.##.##/admin.jnlp [where ## is replaced with the IP if the ISY]) from the isy directly. Seems that macOS sometimes doesn't like the start.jnlp method of connecting to the ISY. As @landolfi suggest perhaps add the ISY manually by clicking add then using the http://##.##.##.##/desc (again, using the known IP of the ISY994).
smokegrub Posted June 19, 2023 Author Posted June 19, 2023 The eero base station is wired directly to the router.As to lsndolfi's suggestion, I have been trying all morning to determine how to get the https of my isy.
smokegrub Posted June 19, 2023 Author Posted June 19, 2023 The address on the web page, when used to add in the Launcher does nothing.
smokegrub Posted June 19, 2023 Author Posted June 19, 2023 Yes it is connected via hard wire to the eero base station.
smokegrub Posted June 19, 2023 Author Posted June 19, 2023 I downloaded a new start.jnlp and that will blink but not access the isy. The loX Launched still works but will not access my local ISY.
DennisC Posted June 19, 2023 Posted June 19, 2023 To find your IP address look in your Eero app under DHCP & NAT section of Advanced settings. I posted the full DHCP instructions below. I am wondering if the subnet changed between your old router and the new. Do the IP addresses start with the same numbers? The eero mesh network offers a range of advanced features accessible through the eero app. These features include: Static IP Address Custom DNS DHCP and NAT Configuration IP reservations and Port Forwarding Band (Client) Steering. DNS: Your DNS translates an address like www.eero.com to an IP address that your phone or computer can understand. Your ISP typically provides an automatic DNS server that resolves web addresses. However, if you’d like to set Custom DNS, you can do so from the eero App. Tap the Settings tab, then select Advanced. Select DNS, then tap the Custom DNS bubble to enter your desired DNS server. DHCP & NAT: Under the DHCP & NAT section of Advanced settings, you can configure the way your eero network assigns IP addresses to the connected devices in your home. If you choose Automatic, we will automatically choose the best settings for your network. If you have a particularly complex home network, you can set custom IP address settings for your eero network. You’ll need to tap Manual, then choose your IP address prefix and specify the lease range manually. Finally, you can choose to put your eero mesh network in Bridge mode. If you choose to put your eero network in bridge mode, it will still provide WiFi access but you’ll need another router to provide network services. Reservations & Port Forwarding: Under this Advanced setting, you can assign IP reservations and port forwarding rules for devices on your eero network. Port forwarding allows you to manually open an Internet port for a single client, to let traffic pass directly through to that machine. For example, if you wanted to run a FTP server on your laptop with IP address of X.X.X.X, you might create a port-forward on port 21 that directs TCP traffic to that IP address through your eero. Check out our detailed directions here on how to set up port forwarding. UPnP: Universal Plug and Play (UPnP) allows devices like game consoles and media centers to open direct connections to other devices on the Internet. We enable this feature by default. If you’d like to turn it off, toggle the slider so it’s no longer green.Band Steering: Many devices are dual-band capable, meaning they support both 2.4 GHz and 5 GHz. 5 GHz is typically less crowded and offers higher performance. Band steering tracks whether a device has previously been seen on both 2.4 GHz and 5 GHz, and if so attempts to “steer” it to 5 GHz to improve long-term device performance. Band steering does not guarantee that a device will choose the 5 GHz band, but helps to favor that preference. eero DDNS: eero DDNS, available to eero Plus customers, gives you the ability to remotely access your network easily regardless of if your dynamic IP changes. With the new DDNS feature in eero Plus, users receive a unique hostname for their network that is simple to recognize and recall.
Geddy Posted June 20, 2023 Posted June 20, 2023 8 hours ago, smokegrub said: The eero base station is wired directly to the router. WHAT? So you do have 2 routers? I thought you were just giving additional information in the first post that had no impact on the (real) situation. Your issue is networking if you're plugging a router into a router. Or do you mean that your eero is connected to a MODEM? Please try to clearly explain your network path. i.e.: Modem -> Router #1 -> eero (unusual method, but what you describe in your reply) Expected connection: Modem -> eero -> ISY994 If you're plugging the eero into another router then you have two competing networks (two different devices trying to hand out DHCP to connected devices). You need to set the eero into access point mode (if that's an option - I'm not sure how this is done as the last time I attempted to use an eero it didn't play well with Comcast so I sent it back and haven't ever tried that brand again). @DennisC has a lot of useful information above. If your network is a new setup it seems that you've caused yourself some unexpected network issues that need to get sorted out before you attempt further troubleshooting of the ISY connection. The only other option would be to turn off wifi on the mac and connect with a network cable to the same eero device to access the ISY994. You should be able to find the IP address from the connected device page. You said you see it, "shows "ISY994-EMS" as a wired connection". Somehow in whatever you're looking at it should show you the IP of the connected device. If not that's a shortcoming of the UI for the eero. 1
tmorse305 Posted June 20, 2023 Posted June 20, 2023 If you tap on the entry for your isy it will display the IP address. Here is mine for my eisy but it's the same for your ISY. 1
smokegrub Posted June 24, 2023 Author Posted June 24, 2023 That ISY is remote (in another location) and is on an Apple Airport Extreme router. Sorry for the confusion.
tmorse305 Posted June 25, 2023 Posted June 25, 2023 Did you find the IP address for the ISY connected to the eero?
smokegrub Posted June 26, 2023 Author Posted June 26, 2023 Yes. at this location. I will repeat as soon as we return to the remote ISY's location. Thanks to everyone.
smokegrub Posted July 27, 2023 Author Posted July 27, 2023 On 6/26/2023 at 9:18 AM, smokegrub said: Yes. at this location. I will repeat as soon as we return to the remote ISY's location. Thanks to everyone. Now I have left and returned to this location and now my local isy has disappeared from the loX Finder accompanied by the message loX Finder:Not Found.I checked the new eero router 6+ and the ISY displays as connected. Any further suggestions?
smokegrub Posted July 27, 2023 Author Posted July 27, 2023 I went into the eero and found the url for the isy. Copied that and went to the Launcher, Clicked on the Add button and typed in the url and the local isy appeared. I am getting too old for this stuff! My thanks to all of you. 1
Geddy Posted July 27, 2023 Posted July 27, 2023 6 hours ago, smokegrub said: Now I have left and returned to this location and now my local isy has disappeared from the loX Finder accompanied by the message loX Finder:Not Found. Are you using the same computer for when you're home and when you're remote? This happens a lot to me when I'm trying to connect from a different computer to a remote device. The address is just gone. Best ,"simple", solution is to save the current addresses in the IoX Finder window by clicking "SAVE" on the bottom of that window. It will save it to a file like this "ISY-Finder.Thu 2023.07.27 05.37.20 PM.state" You can rename it to something like "Property A ISY Address.state" and/or "Property B ISY Address.state". Then load the appropriate file if it blanks out depending on your location. Saves you the effort of logging into the router to get the IP address each time you move locations. But...be sure you setup IP reservation with the routers at each location so the device is always at the same IP! Another solution is if you have portal subscriptions for both locations you can add the Portal URL then save the file (as above). You then have one file with both locations listed. Just log in using the Portal URL/Address (and credentials) each time. It's not location specific that way.
smokegrub Posted July 28, 2023 Author Posted July 28, 2023 Yes, I am using the same computer. I have, however. replaced my router at one loaction and will be replacing it at the other in a couple of weeks.
larryllix Posted July 28, 2023 Posted July 28, 2023 1 hour ago, smokegrub said: Yes, I am using the same computer. I have, however. replaced my router at one loaction and will be replacing it at the other in a couple of weeks. ...and you installed the IP reservation into the new router's DHCP reservation table so it doesn't move around?
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