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Hue disconnects from eisy often


GSutherland

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My Hue randomly disconnects from Polly constantly, and I have to delete it and try re-adding it and it never detects it. I don't know what is going on but I'm real tired of it.  .... HELP PLEASE ..... 

FYI..... It was working great forever and then it started having this problem 3 weeks ago

Thank You for your time 

debug.log

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Seems like it can't find/detect the bridge

ERROR    hue:connect: Cannot find Hue Bridge

Before that, it says

get_ip_address: Connecting to discovery.meethue.com/

So my guess would be that it's not getting what it wants when it calls discovery.meethue.com.  But I don't know anything about how this node server is supposed to work.

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  • 3 weeks later...
Hue will just randomly or even after a reboot lose connectivity with the system.   I have rebuilt my Hue network every two weeks and the node will just drop and no longer connect to it anymore.  This started about three or four months ago, and everyone was having problems with you, and it never seemed to get fixed completely..
 
Thoughts....

Screenshot 2023-09-27 at 2.01.56 AM.png

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You are correct on the discovery and actually go in the back door and I've actually put in all of the information that needs it works for a while and then it just dies when I reboot my EISY randomly it goes off-line and then I have to spend days putting it back together because it since it anymore

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hello all, I Took all your suggestions and nothing changed so next I went and bought a brand new hub and Nothing changed again still having the same problems......

 

Nice

 
2023-09-28 22:45:50,098 Command udi_interface.interface INFO interface:_handleInput: Received stop from Polyglot... Shutting Down.
2023-09-28 22:45:50,099 Thread-110 udi_interface INFO hue:stop: Hue NodeServer is stopping
2023-09-28 22:45:53,625 MainThread udi_interface INFO polylogger:set_basic_config: set_basic_config: enable=True level=30
2023-09-28 22:45:53,625 MainThread udi_interface INFO __init__:<module>: UDI interface initializing
2023-09-28 22:45:53,625 MainThread udi_interface INFO __init__:<module>: User=0021b902651c_1
2023-09-28 22:45:53,625 MainThread udi_interface INFO __init__:<module>: Home=/var/polyglot/pg3/ns/0021b902651c_1
2023-09-28 22:45:53,625 MainThread udi_interface INFO __init__:<module>: Node Server Path=/var/polyglot/pg3/ns/0021b902651c_1
2023-09-28 22:45:53,625 MainThread udi_interface INFO __init__:<module>: PG3INIT=eyJ1dWlkIjoiMDA6MjE6Yjk6MDI6NjU6MWMiLCJwcm9maWxlTnVtIjoxLCJsb2dMZXZlbCI6IklORk8iLCJ0b2tlbiI6IlBRK0Y1KHk5YSZCMmdiP0QiLCJtcXR0SG9zdCI6ImxvY2FsaG9zdCIsIm1xdHRQb3J0Ijo4ODgzLCJzZWN1cmUiOjEsImlzUEczeCI6dHJ1ZSwicGczVmVyc2lvbiI6IjMuMi43IiwiaXN5VmVyc2lvbiI6IjUuNy4wIiwiZWRpdGlvbiI6IkZyZWUifQ==
2023-09-28 22:45:53,625 MainThread udi_interface INFO __init__:<module>: Loading interface module
2023-09-28 22:45:53,664 MainThread udi_interface INFO interface:<module>: Loading MQTT module
2023-09-28 22:45:54,113 MainThread udi_interface INFO interface:<module>: MQTT module loaded
2023-09-28 22:45:54,331 MainThread udi_interface INFO __init__:<module>: Loading udi_interface module
2023-09-28 22:45:54,332 MainThread udi_interface INFO __init__:<module>: Loading node module
2023-09-28 22:45:54,332 MainThread udi_interface INFO __init__:<module>: Loading custom module
2023-09-28 22:45:54,332 MainThread udi_interface INFO __init__:<module>: Loading isy module
2023-09-28 22:45:54,332 MainThread udi_interface INFO __init__:<module>: UDI interface initialized
2023-09-28 22:45:54,333 MainThread udi_interface INFO __init__:<module>: UDI Python Interface for Polyglot version 3 3.2.2 Starting...
2023-09-28 22:45:54,335 MainThread udi_interface.interface INFO interface:__init__: Initialization received from Polyglot V3 3.2.7 [ISY: 5.7.0, Slot: 1]
2023-09-28 22:45:54,335 MainThread udi_interface.interface INFO interface:__init__: Connect: Network Interface: {'addr': '192.168.1.64', 'netmask': '255.255.255.0', 'broadcast': '192.168.1.255'}
2023-09-28 22:45:54,336 Interface udi_interface.interface INFO interface:_startMqtt: Connecting to MQTT... localhost:8883
2023-09-28 22:45:54,337 MainThread udi_interface.interface WARNING interface:start: No node server version specified. Using deprecated server.json version
2023-09-28 22:45:54,337 Interface udi_interface.interface INFO interface:_startMqtt: Using SSL cert: 0021b902651c_1.cert key: 0021b902651c_1.key ca: /usr/local/etc/ssl/certs/ud.ca.cert
2023-09-28 22:45:54,337 MainThread udi_interface.interface WARNING interface:db_getNodeDrivers: huebridge not found in database.
2023-09-28 22:45:54,337 MainThread udi_interface.interface WARNING interface:send: MQTT Send waiting on connection :: {'config': {'version': '0.1.11', 'requestId': False}}
2023-09-28 22:45:54,386 MQTT udi_interface.interface INFO interface:_connect: MQTT Connected with result code 0 (Success)
2023-09-28 22:45:54,386 MQTT udi_interface.interface INFO interface:_connect: MQTT Subscribing to topic: udi/pg3/ns/clients/00:21:b9:02:65:1c_1 - MID: 2 Result: 0
2023-09-28 22:45:54,429 MQTT udi_interface.interface INFO interface:_subscribe: MQTT Subscribed Succesfully for Message ID: 2 - QoS: (0,)
2023-09-28 22:45:57,389 MainThread udi_interface.interface INFO interface:addNode: Adding node Hue(huebridge) [None]
2023-09-28 22:45:57,389 MainThread udi_interface INFO hue:__init__: Started Hue Protocol
2023-09-28 22:45:57,429 Thread-1 udi_interface.custom INFO custom:_save: Sending data notices to Polyglot.
2023-09-28 22:45:57,430 Thread-1 udi_interface INFO hue:connect: Saved bridges information is not found
2023-09-28 22:45:57,430 Thread-1 udi_interface INFO hue:connect: No bridge configuration found, trying discovery...
2023-09-28 22:45:57,430 Thread-1 udi_interface INFO phue:connect: Attempting to connect to the bridge...
2023-09-28 22:45:57,431 Thread-1 udi_interface INFO phue:connect: Error opening config file, will attempt bridge registration
2023-09-28 22:45:57,522 MQTT udi_interface.interface INFO interface:_message: Successfully set key = notices
2023-09-28 22:45:57,563 Thread-4 udi_interface.interface INFO interface:updateProfile: Sending Install Profile command to Polyglot.
2023-09-28 22:45:57,564 Thread-4 udi_interface.custom INFO custom:_save: Sending data notices to Polyglot.
2023-09-28 22:45:57,605 Thread-1 udi_interface INFO phue:get_ip_address: Connecting to discovery.meethue.com/
2023-09-28 22:45:57,701 MQTT udi_interface.interface INFO interface:_message: Successfully set key = notices
2023-09-28 22:45:57,741 MQTT udi_interface.interface INFO interface:_message: Profile installation finished
2023-09-28 22:45:57,769 Thread-1 udi_interface ERROR hue:connect: Cannot find Hue Bridge
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8 hours ago, GSutherland said:

hello all, I Took all your suggestions and nothing changed so next I went and bought a brand new hub and Nothing changed again still having the same problems......

 

Nice

 
2023-09-28 22:45:50,098 Command udi_interface.interface INFO interface:_handleInput: Received stop from Polyglot... Shutting Down.
2023-09-28 22:45:50,099 Thread-110 udi_interface INFO hue:stop: Hue NodeServer is stopping
2023-09-28 22:45:53,625 MainThread udi_interface INFO polylogger:set_basic_config: set_basic_config: enable=True level=30
2023-09-28 22:45:53,625 MainThread udi_interface INFO __init__:<module>: UDI interface initializing
2023-09-28 22:45:53,625 MainThread udi_interface INFO __init__:<module>: User=0021b902651c_1
2023-09-28 22:45:53,625 MainThread udi_interface INFO __init__:<module>: Home=/var/polyglot/pg3/ns/0021b902651c_1
2023-09-28 22:45:53,625 MainThread udi_interface INFO __init__:<module>: Node Server Path=/var/polyglot/pg3/ns/0021b902651c_1
2023-09-28 22:45:53,625 MainThread udi_interface INFO __init__:<module>: PG3INIT=eyJ1dWlkIjoiMDA6MjE6Yjk6MDI6NjU6MWMiLCJwcm9maWxlTnVtIjoxLCJsb2dMZXZlbCI6IklORk8iLCJ0b2tlbiI6IlBRK0Y1KHk5YSZCMmdiP0QiLCJtcXR0SG9zdCI6ImxvY2FsaG9zdCIsIm1xdHRQb3J0Ijo4ODgzLCJzZWN1cmUiOjEsImlzUEczeCI6dHJ1ZSwicGczVmVyc2lvbiI6IjMuMi43IiwiaXN5VmVyc2lvbiI6IjUuNy4wIiwiZWRpdGlvbiI6IkZyZWUifQ==
2023-09-28 22:45:53,625 MainThread udi_interface INFO __init__:<module>: Loading interface module
2023-09-28 22:45:53,664 MainThread udi_interface INFO interface:<module>: Loading MQTT module
2023-09-28 22:45:54,113 MainThread udi_interface INFO interface:<module>: MQTT module loaded
2023-09-28 22:45:54,331 MainThread udi_interface INFO __init__:<module>: Loading udi_interface module
2023-09-28 22:45:54,332 MainThread udi_interface INFO __init__:<module>: Loading node module
2023-09-28 22:45:54,332 MainThread udi_interface INFO __init__:<module>: Loading custom module
2023-09-28 22:45:54,332 MainThread udi_interface INFO __init__:<module>: Loading isy module
2023-09-28 22:45:54,332 MainThread udi_interface INFO __init__:<module>: UDI interface initialized
2023-09-28 22:45:54,333 MainThread udi_interface INFO __init__:<module>: UDI Python Interface for Polyglot version 3 3.2.2 Starting...
2023-09-28 22:45:54,335 MainThread udi_interface.interface INFO interface:__init__: Initialization received from Polyglot V3 3.2.7 [ISY: 5.7.0, Slot: 1]
2023-09-28 22:45:54,335 MainThread udi_interface.interface INFO interface:__init__: Connect: Network Interface: {'addr': '192.168.1.64', 'netmask': '255.255.255.0', 'broadcast': '192.168.1.255'}
2023-09-28 22:45:54,336 Interface udi_interface.interface INFO interface:_startMqtt: Connecting to MQTT... localhost:8883
2023-09-28 22:45:54,337 MainThread udi_interface.interface WARNING interface:start: No node server version specified. Using deprecated server.json version
2023-09-28 22:45:54,337 Interface udi_interface.interface INFO interface:_startMqtt: Using SSL cert: 0021b902651c_1.cert key: 0021b902651c_1.key ca: /usr/local/etc/ssl/certs/ud.ca.cert
2023-09-28 22:45:54,337 MainThread udi_interface.interface WARNING interface:db_getNodeDrivers: huebridge not found in database.
2023-09-28 22:45:54,337 MainThread udi_interface.interface WARNING interface:send: MQTT Send waiting on connection :: {'config': {'version': '0.1.11', 'requestId': False}}
2023-09-28 22:45:54,386 MQTT udi_interface.interface INFO interface:_connect: MQTT Connected with result code 0 (Success)
2023-09-28 22:45:54,386 MQTT udi_interface.interface INFO interface:_connect: MQTT Subscribing to topic: udi/pg3/ns/clients/00:21:b9:02:65:1c_1 - MID: 2 Result: 0
2023-09-28 22:45:54,429 MQTT udi_interface.interface INFO interface:_subscribe: MQTT Subscribed Succesfully for Message ID: 2 - QoS: (0,)
2023-09-28 22:45:57,389 MainThread udi_interface.interface INFO interface:addNode: Adding node Hue(huebridge) [None]
2023-09-28 22:45:57,389 MainThread udi_interface INFO hue:__init__: Started Hue Protocol
2023-09-28 22:45:57,429 Thread-1 udi_interface.custom INFO custom:_save: Sending data notices to Polyglot.
2023-09-28 22:45:57,430 Thread-1 udi_interface INFO hue:connect: Saved bridges information is not found
2023-09-28 22:45:57,430 Thread-1 udi_interface INFO hue:connect: No bridge configuration found, trying discovery...
2023-09-28 22:45:57,430 Thread-1 udi_interface INFO phue:connect: Attempting to connect to the bridge...
2023-09-28 22:45:57,431 Thread-1 udi_interface INFO phue:connect: Error opening config file, will attempt bridge registration
2023-09-28 22:45:57,522 MQTT udi_interface.interface INFO interface:_message: Successfully set key = notices
2023-09-28 22:45:57,563 Thread-4 udi_interface.interface INFO interface:updateProfile: Sending Install Profile command to Polyglot.
2023-09-28 22:45:57,564 Thread-4 udi_interface.custom INFO custom:_save: Sending data notices to Polyglot.
2023-09-28 22:45:57,605 Thread-1 udi_interface INFO phue:get_ip_address: Connecting to discovery.meethue.com/
2023-09-28 22:45:57,701 MQTT udi_interface.interface INFO interface:_message: Successfully set key = notices
2023-09-28 22:45:57,741 MQTT udi_interface.interface INFO interface:_message: Profile installation finished
2023-09-28 22:45:57,769 Thread-1 udi_interface ERROR hue:connect: Cannot find Hue Bridge

Are you still running any network resources? If so, do those stop working as well?

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So I spent the weekend trying to make eisy and nodes see the hue … Annette can’t, and I don’t know why.  Nothing has changed in my network. Nothing has changed hardware wise but after last update has not been able to sniff out the unit again 

 

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Since I upgraded to Polyglot 3x, my node server no longer is able to see the Hue and can't connect to the bridge.  When is the updated node server version coming or is it DEAD not not being developed for PG3 anymore.  

 

FYI.... I went to Best Buy and bought a brand new Hue bridge to see if that was the problem and it was not. The problem have changed my network and plugged it directly into the router. It's not the problem, I have I've cleaned out all my programming and started fresh on EISY side and on Hue website side and I've talked to Hue and no one seems to figure out what happened... PLEASE H-E-L-P

 

https://forum.universal-devices.com/profile/6268-xking/

 
2023-10-09 13:55:27,163 Command udi_interface.interface INFO interface:_handleInput: Received stop from Polyglot... Shutting Down.
2023-10-09 13:55:27,163 Thread-76 udi_interface INFO hue:stop: Hue NodeServer is stopping
2023-10-09 13:55:30,731 MainThread udi_interface INFO polylogger:set_basic_config: set_basic_config: enable=True level=30
2023-10-09 13:55:30,731 MainThread udi_interface INFO __init__:<module>: UDI interface initializing
2023-10-09 13:55:30,732 MainThread udi_interface INFO __init__:<module>: User=0021b902651c_1
2023-10-09 13:55:30,732 MainThread udi_interface INFO __init__:<module>: Home=/var/polyglot/pg3/ns/0021b902651c_1
2023-10-09 13:55:30,732 MainThread udi_interface INFO __init__:<module>: Node Server Path=/var/polyglot/pg3/ns/0021b902651c_1
2023-10-09 13:55:30,732 MainThread udi_interface INFO __init__:<module>: PG3INIT=eyJ1dWlkIjoiMDA6MjE6Yjk6MDI6NjU6MWMiLCJwcm9maWxlTnVtIjoxLCJsb2dMZXZlbCI6IklORk8iLCJ0b2tlbiI6IjdiUigzUjhPbHNuTCVJVmYiLCJtcXR0SG9zdCI6ImxvY2FsaG9zdCIsIm1xdHRQb3J0Ijo4ODgzLCJzZWN1cmUiOjEsImlzUEczeCI6dHJ1ZSwicGczVmVyc2lvbiI6IjMuMi44IiwiaXN5VmVyc2lvbiI6IjUuNy4wIiwiZWRpdGlvbiI6IkZyZWUifQ==
2023-10-09 13:55:30,732 MainThread udi_interface INFO __init__:<module>: Loading interface module
2023-10-09 13:55:30,778 MainThread udi_interface INFO interface:<module>: Loading MQTT module
2023-10-09 13:55:31,237 MainThread udi_interface INFO interface:<module>: MQTT module loaded
2023-10-09 13:55:31,463 MainThread udi_interface INFO __init__:<module>: Loading udi_interface module
2023-10-09 13:55:31,464 MainThread udi_interface INFO __init__:<module>: Loading node module
2023-10-09 13:55:31,464 MainThread udi_interface INFO __init__:<module>: Loading custom module
2023-10-09 13:55:31,464 MainThread udi_interface INFO __init__:<module>: Loading isy module
2023-10-09 13:55:31,464 MainThread udi_interface INFO __init__:<module>: UDI interface initialized
2023-10-09 13:55:31,464 MainThread udi_interface INFO __init__:<module>: UDI Python Interface for Polyglot version 3 3.2.2 Starting...
2023-10-09 13:55:31,467 MainThread udi_interface.interface INFO interface:__init__: Initialization received from Polyglot V3 3.2.8 [ISY: 5.7.0, Slot: 1]
2023-10-09 13:55:31,467 MainThread udi_interface.interface INFO interface:__init__: Connect: Network Interface: {'addr': '192.168.1.29', 'netmask': '255.255.255.0', 'broadcast': '192.168.1.255'}
2023-10-09 13:55:31,467 Interface udi_interface.interface INFO interface:_startMqtt: Connecting to MQTT... localhost:8883
2023-10-09 13:55:31,468 Interface udi_interface.interface INFO interface:_startMqtt: Using SSL cert: 0021b902651c_1.cert key: 0021b902651c_1.key ca: /usr/local/etc/ssl/certs/ud.ca.cert
2023-10-09 13:55:31,468 MainThread udi_interface.interface WARNING interface:start: No node server version specified. Using deprecated server.json version
2023-10-09 13:55:31,469 MainThread udi_interface.interface WARNING interface:db_getNodeDrivers: huebridge not found in database.
2023-10-09 13:55:31,469 MainThread udi_interface.interface WARNING interface:send: MQTT Send waiting on connection :: {'config': {'version': '0.1.11', 'requestId': False}}
2023-10-09 13:55:31,516 MQTT udi_interface.interface INFO interface:_connect: MQTT Connected with result code 0 (Success)
2023-10-09 13:55:31,516 MQTT udi_interface.interface INFO interface:_connect: MQTT Subscribing to topic: udi/pg3/ns/clients/00:21:b9:02:65:1c_1 - MID: 2 Result: 0
2023-10-09 13:55:31,557 MQTT udi_interface.interface INFO interface:_subscribe: MQTT Subscribed Succesfully for Message ID: 2 - QoS: (0,)
2023-10-09 13:55:34,473 MainThread udi_interface.interface INFO interface:addNode: Adding node Hue(huebridge) [None]
2023-10-09 13:55:34,474 MainThread udi_interface INFO hue:__init__: Started Hue Protocol
2023-10-09 13:55:34,559 Thread-1 udi_interface.custom INFO custom:_save: Sending data notices to Polyglot.
2023-10-09 13:55:34,560 Thread-1 udi_interface INFO hue:connect: Saved bridges information is not found
2023-10-09 13:55:34,560 Thread-1 udi_interface INFO hue:connect: No bridge configuration found, trying discovery...
2023-10-09 13:55:34,560 Thread-1 udi_interface INFO phue:connect: Attempting to connect to the bridge...
2023-10-09 13:55:34,560 Thread-1 udi_interface INFO phue:connect: Error opening config file, will attempt bridge registration
2023-10-09 13:55:34,613 MQTT udi_interface.interface INFO interface:_message: Successfully set key = notices
2023-10-09 13:55:34,661 Thread-4 udi_interface.interface INFO interface:updateProfile: Sending Install Profile command to Polyglot.
2023-10-09 13:55:34,661 Thread-4 udi_interface.custom INFO custom:_save: Sending data notices to Polyglot.
2023-10-09 13:55:34,716 Thread-1 udi_interface INFO phue:get_ip_address: Connecting to discovery.meethue.com/
2023-10-09 13:55:34,792 MQTT udi_interface.interface INFO interface:_message: Successfully set key = notices
2023-10-09 13:55:34,832 MQTT udi_interface.interface INFO interface:_message: Profile installation finished
2023-10-09 13:55:34,876 Thread-1 udi_interface ERROR hue:connect: Cannot find Hue Bridge
Edited by GSutherland
FORGET SOME INFO
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@GSutherland we get it...you're having HUE issues. No need to start a new thread saying the same thing you've said here already.

I'm not sure what's happening, and since the node server hasn't been updated in a while would think it should work since it works for some. Since the developer doesn't seem to be responding on the forums it might be best to open a support ticket with UDI to see if they can get some traction with the developer to try to help.

https://www.universal-devices.com/my-tickets

 

Make sure you've read the other posts in the forum as there were hints/tricks to making it work in the past that should still work. It's quite possible something in the PG3x updates might have fouled up new installs and linking to the Hue hub, but I've got this working and it doesn't disconnect. The Hue and the eisy are right next to each other and connected to the same network switch. 

 

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Well, I have some good news. I rebooted the ESY today and my Hue magically start working again after two months of not working.  Thank you all for your help and suggestions that I kept trying over and over with no luck but I'm glad it finally works again.  this is important because I have a special-needs daughter that is blind in a wheelchair and we have to have the lights working for my wife in healthcare givers.

IMG_4210.jpg

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