Jump to content

Admin console won't load programs - stuck in Create Scene Widgets


photogeek54
Go to solution Solved by tlightne,

Recommended Posts

I've had this problems for over a month on my windows laptop and can't find a solution.

The  Admin console loads fine but when you click the programs tab it gets as far as "Create Scene Widgets" and gets stuck there for several minutes. The dialog box eventually goes away but you still can't see any of the programs.

The admin console loads just fine on my desktop windows PC

I've updated Jave and deleted "installed applications and applets"

I have the latest version of Iox.

 

Any ideas?

Link to comment

What is your version of IoX firmware and UI? Saying you have latest doesn't give us information to help you.

Try clearing your Java cache, being sure to check all 3 boxes. Afterwards, download a new start.jnlp from UD. Don't reuse an old one. 

After running the new start.jnlp you will get the IoX Launcher on your desktop.

  • Like 1
Link to comment
40 minutes ago, photogeek54 said:

not sure what UI version you mean

When you look at Help -> About in Admin Console it should give UI version. You're issue sounds like UI doesn't match firmware. 

image.png

(Old screen shot for reference - make sure Firmware/UI match exactly)

If you're using the "Local" method to connect try the "Cloud" option once and see if that works. If that does then you're FW/UI aren't matching and you need to completely clear the Java cache as @DennisC suggested (checking all three boxes - even though you said you did that). Remove any start.jnlp or admin.jnlp you have on the computer and download a fresh copy from UD's site and clicking on "My ISY" (https://isy.universal-devices.com/start.jnlp)

Link to comment
  • Solution

From an old post maybe will help....

Admin Console is very slow or hangs

  • If the admin console is slow to respond, it is likely you need to increase the amount of memory allocated to the Java runtime (JRE).
  • Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following:
    • -Xmx512m
  • Press Ok to close the window, then Press Apply to save the changes
  • Like 2
Link to comment
Guest
This topic is now closed to further replies.

×
×
  • Create New...