photogeek54 Posted September 27, 2023 Share Posted September 27, 2023 I've had this problems for over a month on my windows laptop and can't find a solution. The Admin console loads fine but when you click the programs tab it gets as far as "Create Scene Widgets" and gets stuck there for several minutes. The dialog box eventually goes away but you still can't see any of the programs. The admin console loads just fine on my desktop windows PC I've updated Jave and deleted "installed applications and applets" I have the latest version of Iox. Any ideas? Link to comment
DennisC Posted September 27, 2023 Share Posted September 27, 2023 What is your version of IoX firmware and UI? Saying you have latest doesn't give us information to help you. Try clearing your Java cache, being sure to check all 3 boxes. Afterwards, download a new start.jnlp from UD. Don't reuse an old one. After running the new start.jnlp you will get the IoX Launcher on your desktop. 1 Link to comment
photogeek54 Posted September 27, 2023 Author Share Posted September 27, 2023 iOS is 5.7.0 java 1.8.0_381 pg3x 3.2.7 not sure what UI version you mean i have cleared the Java cache multiple times (all 3 boxes) no error messages in the event viewer and then I have to end the Java process as the admin console is locked up. I can still access the Eisy via other computer and UD mobile. Link to comment
DennisC Posted September 27, 2023 Share Posted September 27, 2023 Are you using the IoX Launcher? That is the recommended way to access the admin console. Did you download a new start.jnlp after clearing Java? Link to comment
photogeek54 Posted September 27, 2023 Author Share Posted September 27, 2023 Yes and yes downloaded from udi wiki Link to comment
mmb Posted September 27, 2023 Share Posted September 27, 2023 @photogeek54 I've seem this as well after a reboot from the AC. The only way to fix it was to pull the power, then it seems to be ok. 1 Link to comment
photogeek54 Posted September 27, 2023 Author Share Posted September 27, 2023 I just updated all the packages yesterday, rebooted several times and still have the problem from before the reboots. Link to comment
Geddy Posted September 27, 2023 Share Posted September 27, 2023 40 minutes ago, photogeek54 said: not sure what UI version you mean When you look at Help -> About in Admin Console it should give UI version. You're issue sounds like UI doesn't match firmware. (Old screen shot for reference - make sure Firmware/UI match exactly) If you're using the "Local" method to connect try the "Cloud" option once and see if that works. If that does then you're FW/UI aren't matching and you need to completely clear the Java cache as @DennisC suggested (checking all three boxes - even though you said you did that). Remove any start.jnlp or admin.jnlp you have on the computer and download a fresh copy from UD's site and clicking on "My ISY" (https://isy.universal-devices.com/start.jnlp) Link to comment
mmb Posted September 27, 2023 Share Posted September 27, 2023 26 minutes ago, photogeek54 said: I just updated all the packages yesterday, rebooted several times and still have the problem from before the reboots. Reboot using AC or Reboot by pulling power? Re-power was the only way I fixed it... 1 Link to comment
Solution tlightne Posted September 27, 2023 Solution Share Posted September 27, 2023 From an old post maybe will help.... Admin Console is very slow or hangs If the admin console is slow to respond, it is likely you need to increase the amount of memory allocated to the Java runtime (JRE). Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following: -Xmx512m Press Ok to close the window, then Press Apply to save the changes 2 Link to comment
photogeek54 Posted September 27, 2023 Author Share Posted September 27, 2023 Start.jnlp was just loaded from UDI. Cache fully deleted. UI is also 5.7.0 Link to comment
photogeek54 Posted September 27, 2023 Author Share Posted September 27, 2023 Looks like the -Xmx512m did it. I had that set so I didn’t think to check it again. Maybe some update deleted it. thanks! 2 Link to comment
tlightne Posted September 28, 2023 Share Posted September 28, 2023 (edited) @photogeek54 I do not know what resets that my Laptop does that as well. Maybe a Java upgrade. So I go in and check it when I notice the AC is slow.. Glad you are now up and working... Edited September 28, 2023 by tlightne Link to comment
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