auger66 Posted December 19, 2023 Share Posted December 19, 2023 I have two different UniFi routers at different locations. UD Portal went offline for both of them. I have a third portal account on an AT&T router that is still good. Looking in the UniFi app, it shows both UD devices connected to the internet. Anyone else having this portal problem with UniFi? Thanks. Link to comment
paulbates Posted December 19, 2023 Share Posted December 19, 2023 There are a number of moving parts here. Did you recenlty replace the routers? The router provides the ISY with its IP address which is how it gets out to the portal. It could be as simple as restarting the ISYs Do you have other internet services on the ISYs that are functioning, like notifications? Are you able to access the admin consoles? If you go to the config tab Does the IP config look right vs the subnet the unity's are providing.. the first three octets of the router and iSYs need to match eg 192.168.x, 10.10.1.x, etc Is it set up for DHCP or manual address?... if you have manual addresses, that is likely the problem.. the new routers could be providing a different local subnet and the iSYs can't talk any more. There are other possibilities like firewall but I'd start by looking at those basics Link to comment
theitprofessor Posted December 19, 2023 Share Posted December 19, 2023 I'm having the same problem. My EISY is not connecting to the ISY Portal. Everything else in the house is working fine to the internet. I am getting notifications to UDM from my iPhone but UDM says my EISY is offline and so does the web interface to the portal. Link to comment
4481hoods Posted December 19, 2023 Share Posted December 19, 2023 Also having connection problems~ Link to comment
Athlon Posted December 19, 2023 Share Posted December 19, 2023 (edited) And me... (Polisy) Edited December 19, 2023 by Athlon Link to comment
markv58 Posted December 19, 2023 Share Posted December 19, 2023 My UniFi APs updated at 3am, ISY is plugged into a Linksys router and has no portal connection either. I can connect to ISY through a Command Fusion app from the www and everything is working there. Seems like a portal problem. Link to comment
PB11 Posted December 19, 2023 Share Posted December 19, 2023 (edited) My Polisy is offline as well. I also have a ubiquiti network but my AP’s are still at the same device version Edited December 19, 2023 by PB11 Link to comment
tmorse305 Posted December 19, 2023 Share Posted December 19, 2023 (edited) add me to the list, one eisy is connected to the portal, my other eisy is not. Both are connected via eero routers. Tried a reboot but not luck. Went offline at 2:14 AM EST. Edited December 19, 2023 by tmorse305 Link to comment
JTsao Posted December 19, 2023 Share Posted December 19, 2023 I have a UDM Pro with the eISY plugged directly into one of the front UDM ports - I noticed an update to Protect 2.10.11 occurred this morning at 3AM but my eISY is still online Link to comment
layten Posted December 19, 2023 Share Posted December 19, 2023 My EISY went offline at 2:21 am central time t is morning . Still offline. Link to comment
ryan.mercer Posted December 19, 2023 Share Posted December 19, 2023 My ISY went offline 12/18 11:52PM CT. Rebooted several times but no connection to Portal. Local connection works fine. Link to comment
Whitehambone Posted December 19, 2023 Share Posted December 19, 2023 Mine went offline as well. Link to comment
Kentinada Posted December 19, 2023 Share Posted December 19, 2023 Me too. My Eisy went offline at 7:43a ET this morning. Link to comment
mapeter Posted December 19, 2023 Share Posted December 19, 2023 My ISY and eISY went offline with the portal at 3:29 AM CST today. My USW-Pro-24 switch did an update at 3:28 AM, but not my UDM-SE router. The UDM-SE router updated a couple of days ago with no issues. I have no problem logging into my.isy.io. Link to comment
edwaud Posted December 19, 2023 Share Posted December 19, 2023 (edited) I am a member of this club as well. So I am thinking the problem is most likely common to us all. Something messed up with Polyglot? Interesting, my Portal suddenly came back online. Edited December 19, 2023 by edwaud Link to comment
Whitehambone Posted December 19, 2023 Share Posted December 19, 2023 @mapeter I can also log into the my.isy.io site, but it shows the eISY offline. I also tried the Refresh button on the AC Portals tab. It shows offline as well. @PB11 I have not had time to open a ticket yet. Link to comment
gages97 Posted December 19, 2023 Share Posted December 19, 2023 I did not do any of the Unifi updates (mine are set to manual) and my eisy cannot access the portal. Link to comment
PB11 Posted December 19, 2023 Share Posted December 19, 2023 Seems to have just come online Link to comment
gages97 Posted December 19, 2023 Share Posted December 19, 2023 Wait - its back! Maybe not a Unifi issue? Link to comment
kstev Posted December 19, 2023 Share Posted December 19, 2023 I had the same issue. I have a fully Unifi network. My EISY went offline around 3 this morning around the same time as my USW Lite 16 PoE switch was updated, which the EISY is plugged into. I rebooted the switch and now it is connected back to the portal. Might have been an issue with the switch update. Link to comment
mapeter Posted December 19, 2023 Share Posted December 19, 2023 (edited) My ISY is back online, but not my eISY. I wonder if the portal stopped taking inbound connections last night and it is slowly resolving itself. Update: The eISY is online now. I did not have to reboot anything. Edited December 19, 2023 by mapeter Link to comment
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