When I try to back up I get this message:

 

Could not parse the configuration file

@PapaBear and this is on an eisy? I've seen this error before somewhere, but think it was for somebody running a Polisy. Did you recently attempt an update for the device? (nothing has been updated recently as I can tell.) I would suggest performing a full power cycle (pressing power button 6 times will gracefully shut the eisy down - power light should turn red, then pull the power supply for 10-20 seconds, then plug it back in and power it up). Allow for the system to stabilize (maybe 1-2 minutes+) then try opening admin console and trying again.

If the problem continues please open a support ticket. Then report back what is done to resolve this so we can learn and help others should they run into this issue in the future.

Lastly, please let us know what firmware you are currently using. Please give specific version number (help -> about). 

I tried your suggestion and it didn't work. I will open a support ticket.

The backup process gets to the point where a zip folder is created. The folder is empty.

Per my support ticket, I used the Upgrade packages button in the config tab and all is now working fine.

@PapaBear just out of curiosity, what firmware are you on now (after running the "upgrade packages")? Glad they got you sorted out.