I did the update and now my IoX seems bricked.  It is not showing up in the Admin Console finder or is it being assigned an IP address through my router.  

I am able to access it through https://eisy.local:8443/desc only.  When I do I get a long error message.  I have attached a picture of the message below.  

I also tried factory resetting it by pushing the button 10 times then 5 and nothing changed.  

Any help would be appreciated!

42 minutes ago, matthewjocko said:

I did the update and now my IoX seems bricked.  It is not showing up in the Admin Console finder or is it being assigned an IP address through my router.  

I am able to access it through https://eisy.local:8443/desc only.  When I do I get a long error message.  I have attached a picture of the message below.  

I also tried factory resetting it by pushing the button 10 times then 5 and nothing changed.  

Any help would be appreciated!

Have you tried replacing EISY local with the IP address?

Can you SSH into it?

Also a second reboot is needed sometimes.  You may have to do manually.

 

 

@matthewjocko

After the update did you clear your java cache and download a new IoX Launcher?

What was your firmware version prior to updating?

 

Edited May 2May 2 by Techman

1 minute ago, Techman said:

@macjeff

After the update did you clear your java cache and download a new IoX Launcher?

What was your firmware version prior to updating?

 

I was replying to Matthew Jocko so you should address Matthew

for me JAVA cache does need to be cleared but if not it gives you issue when logging in.  His is that it wont show up at all.

 

3 hours ago, matthewjocko said:

 

I did the update and now my IoX seems bricked.  It is not showing up in the Admin Console finder or is it being assigned an IP address through my router.  

I am able to access it through https://eisy.local:8443/desc only.  When I do I get a long error message.  I have attached a picture of the message below.  

I also tried factory resetting it by pushing the button 10 times then 5 and nothing changed.  

Any help would be appreciated!

You need to open a support ticket with UD.

Just opened a ticket.  

Thanks for the suggestion.  

3 hours ago, macjeff said:

Have you tried replacing EISY local with the IP address?

Can you SSH into it?

Also a second reboot is needed sometimes.  You may have to do manually.

 

it is not requesting DHCP from my router / not being assigned an IP address.

SSH does not work

I tried a second reboot but still not working.

3 hours ago, Techman said:

 

@matthewjocko

After the update did you clear your java cache and download a new IoX Launcher?

What was your firmware version prior to updating?

 

not sure what version the old firmware was.

I tried clearing my java cache and using a new launcher it still does not show up.  

12 hours ago, matthewjocko said:

not sure what version the old firmware was.

 

Do you remember when you last updated it? Within the past couple of months, or much longer before that?

This happens occasionally with major upgrades. The best bet is to use UDI's responsive support:

universal-devices.com/my-tickets/

Edited May 3May 3 by paulbates

@matthewjocko you posted the same thing in three places….getting help from others and then you’ve opened a support ticket…consolidated all replies into this thread (in case replies seem out of sorts) so the help you get from others can be streamlined. 

Since you’ve opened a support ticket please post here what happens to resolve your issue so that it might help others down the line. 

 

@Geddy Thanks for consolidating everything into one place.  I think I opened the other threads on accident.  I have been talking with Michel through the support ticket and will update this thread when I have a solution.  Thanks for the help. 

On 5/3/2025 at 10:00 AM, Guy Lavoie said:

Do you remember when you last updated it? Within the past couple of months, or much longer before that?

It is a brand new eisy Device.  I was updating it and the old Polisy prior to a migration to get them on the same firmware prior to migration.