Portal disconnected a couple of nights ago

[mmb]

This portal disconnect is unusual, typically it's rock solid. I was notified of the disconnect via UD Mobile. I never received a Portal reconnect.

A couple of things I noticed:

- Finder for https://eisy.local/desc doesn't work anymore. No popup for LAN, Cloud, PG3 when selected. Authentication to Portal from the AC doesn't work anymore, although local admin does. I am a alpha/beta tester of the new EISY web interface. And of course, I did try the usual Java clear cache etc with no effect.

- And while trying to figure out what was happening with Portal I noticed this in the AC as well👇

Not the end of the world, but I'm curious to know if anyone else noticing this behavior? 

Maybe it's just me??

[bmercier]

11 minutes ago, mmb said:

This portal disconnect is unusual, typically it's rock solid. I was notified of the disconnect via UD Mobile. I never received a Portal reconnect.

A couple of things I noticed:

- Finder for https://eisy.local/desc doesn't work anymore. No popup for LAN, Cloud, PG3 when selected. Authentication to Portal from the AC doesn't work anymore, although local admin does. I am a alpha/beta tester of the new EISY web interface. And of course, I did try the usual Java clear cache etc with no effect.

- And while trying to figure out what was happening with Portal I noticed this in the AC as well👇

Not the end of the world, but I'm curious to know if anyone else noticing this behavior? 

Maybe it's just me??

I located your uuid based on your email address and checked the logs.

I see that it's currently online, but there had been an issue (and maybe still there) where there were more than one instance of eisy-ui running. That stems from a bug in an alpha release.

A reboot should solve it.

Alternatively, you can do this:
 

1. Stop the service: sudo service eisyui stop
2. Check if you have any eisyui process running, and if so, kill it. You may have it if you installed 0.5.5.
   1. Run this: ps aux | grep eisyui
   2. Check if you have any process running as eisyui.
   3. If so: 
      • Take note of the process id (pid)
      • Run this: sudo kill <pid>
3. Restart the service: sudo service eisyui start

[mmb]

@bmercier a reboot yesterday fixed it but the other issues remain.

Again not a panic and local login is fine.

Thanks for the update.

[bmercier]

15 hours ago, mmb said:

@bmercier a reboot yesterday fixed it but the other issues remain.

Again not a panic and local login is fine.

Thanks for the update.

Is the "other issue" the "Bad Request" on the Portal tab?

That is normal if you are using AC over port 8443 or 8080.

[mmb]

@bmercier really? After a more than a decade and a half of ISY/Polisy/Eisy usage I'm pretty sure it was working. I only ever used 8080. In any event I can just go directly to Portal and check connectivity.

The other issue is login with portal credentials doesn't work anymore but it is Beta so no worry.  Local login still works.

And Finder using https://eisy.local/desc doesn't work anymore - no popup for LAN, Cloud, PG3 when selected. Other login methods that include the IP work locally.

[bmercier]

2 hours ago, mmb said:

@bmercier really? After a more than a decade and a half of ISY/Polisy/Eisy usage I'm pretty sure it was working. I only ever used 8080. In any event I can just go directly to Portal and check connectivity.

The other issue is login with portal credentials doesn't work anymore but it is Beta so no worry.  Local login still works.

And Finder using https://eisy.local/desc doesn't work anymore - no popup for LAN, Cloud, PG3 when selected. Other login methods that include the IP work locally.

Yes. I understand it was working before. The difference is that you now have eisy-ui installed.

Explanation:

When eisy-ui is installed, it takes care of the connectivity to portal. IoX no longer does.

eisy-ui also takes care of the "portal approval" as it is tied to the portal connectivity. The approval process involves an exchange of tokens with portal through the proxy connection which IoX can no longer do. 

So, when you are using AC and connect to IoX directly (8080 or 8443), the Portal tab won't work. If you use AC and connect to eisy-ui (no port specified), then the Portal tab will work just like before. Note that you can also manage the portal approval using eisy-ui's web interface.

2 hours ago, mmb said:

And Finder using https://eisy.local/desc doesn't work anymore - no popup for LAN, Cloud, PG3 when selected. Other login methods that include the IP work locally.

That is not normal. Can you try the URL in a browser? That should give you an xml doc. You may have to accept the self-signed certificate.

You should also be able to navigate to https://eisy.local

[mmb]

Thanks for the good explanation @bmercier

The url works fine. This is what I see the in the Finder - looks incomplete.