This is an Alexa+ issue but worth noting if someone else has had problems as well. I have an EISY controlling multiple Insteon devices in my home. One of those devices is an I/O module garage door control. We’ve been using Alexa to open and close the door for a few years now. A few days ago I upgraded to Alexa+ and while everything else works, the garage door is suddenly a problem. With Alexa+ the performance is erratic. Sometimes Alexa+ will open/close the door upon verbal command but most of the time we get an audio message saying we must open the garage door manually and to go to the Alexa app /Devices and adjust the settings for it to work with a voice command. I will muck around in the Alexa app with the device settings (making an edit and just restoring the routine) and it will work correctly but then the next morning it reverts back to telling us we must open the door manually. It is quite apparent that something happens over a period of time and what was once a working garage door command to Alexa+ reverts back to a non-working situation. Everything else seems to work fine. It’s possibly something to do with the Garage Door command calling another program’s THEN or ELSE section depending on if an open or close command was issued. For some reason Alexa+ doesn’t handle that consistently. Alexa (non plus) works okay.

I solved the problem by discontinuing Alexa+ and going back to plain’ol Alexa. It’s a deal breaker for me. At some point issues like that will have to be resolved before I go back to Alexa+.

I activated Alexa+ about a week ago. I did deactivate and re-activate the ISY skill after moving to Alexa+. BTW - Amazon moved where the Alexa Skills are located in their mobile app, which I found frustrating to locate.

Initially my Alexa+ commands requesting activation of EISY scenes seemed to be working fine. But I have one Alexa+ command that calls an EISY program that then calls a scene to turn off all the lights in my house. I put this in a program because I also needed to set several variables to invoke Home Assistant actions. The "turn off all lights" scene controls 27 Insteon lights and one virtual device. Whether the scene was invoked directly or via a EISY program, it was always fast and immediate under old Alexa.

However, when I asked Alexa+ to turn off all the lights, the behavior changed. Now each light is turned off individually, almost as if I had 27 separate device commands in the program with a "Wait" between them. The behavior went from "Boom! All the lights are out!" To "Wait while I slowly turn off each and every light. Relax because this will take a while."

Today I did an experiment. I invoked the scene from the UD mobile app and as expected the lights turned off immediately. Then I invoked the THEN part of the program from the UD mobile app and the lights turned off immediately. Now I suspected Alexa+ was the problem. I then told Alexa+ to revert back to old Alexa. Once that had been completed, I asked old Alexa to turn off all lights, and all the lights went out immediately. Reverting back to old Alexa fixed my issues.

Clearly there are some weird behaviors with how Alexa+ is interfacing with the ISY skill. Until these Alexa issues get resolved, I'm going to stay with old reliable Alexa!

If you look around on the forum regarding Alexa+, you`ll see several issues mentioned.

6 hours ago, Maniacal611 said:

However, when I asked Alexa+ to turn off all the lights, the behavior changed. Now each light is turned off individually, almost as if I had 27 separate device commands in the program with a "Wait" between them. The behavior went from "Boom! All the lights are out!" To "Wait while I slowly turn off each and every light. Relax because this will take a while."

I have not gone to Alexa+ yet. But it sounds like in this instance that the program is no longer being invoked, but instead Alexa is manually turning each light off. Is this a voice command that runs the program or a routine? If it's a voice command / program link in portal, have you tried to delete the link in the Portal and recreate the link to the voice command?

dbwarner5,

I speak a voice command to Alexa which then invokes the EISY program. The EISY program turns on 1 scene and sets 2 variables. The scene has 27 Insteon devices.

I like your idea to delete and recreate the link in the UD Portal. I'll move back to Alexa+ tomorrow and recreate the vocal command. I'll report back here with the results.