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Program stopped working and now says // Unsupported

Featured Replies

I had three programs that would set the bathroom light on level to 100% in the day, 70% after 7:00 PM and 30% after 11:PM and then back to 100% at 6 AM. My then statement now have a line that says //Unsupported Adjust Scene Action. Did the capability of setting light levels in a scene get removed as it was working fine for a long time.

Edited by epete

@epete what controller are you using and what firmware are you on?

Did you update recently?

Is the device still shown in the list of devices?

Can you control the device from admin console?

Can you post your program? Right click on the program and select "COPY to clipboard" then paste it here as TEXT. Don't post a screen shot! Text of the program can be used by others to edit it rather than trying to describe on a picture. Also, it saves a lot of writing if it's a simple edit/change.

What's in the scene? Is it really a scene or just a single device? You can change the on value by times. I do that with a dimmer switch directly. It's not a scene.

  • Author

I did update after seeing the update email from Universal Devices, but this problem started before the update. Below is one of the programs that Set the Bathroom Scene on Level back to 100% at 7:01 AM which is located in the Bathroom folder

program.jpg

I do now see that something has been corrupted as the scene somehow has my Balcony light in it

scene.jpg

and after the update I had noticed by balcony Light Disappeared from the ISY Node altogether, so I had re-linked it. The Insteon Address printed on the device was 51.A5.D6. I had tried adding it manually and it would not add. I then tried by pressing and holding the button on the Insteon Device and selected start linking button to let eISY find it. When it was found the address that was read was 51.A3.D6.

I can control both the bathroom light and balcony light from the Admin Console. I can also press the KeypadLink D button (KPLD Bathroom) and turn on the scene. When I have the Bathroom Scene selected and click On or Fast On, it does not turn on.

I also see some corruption on teh screen which I always assumed was low memory for video.

image.png

Clicking Remove from Scene option for the Balcony Light gives me this error

image.png

And trying to delete the bathroom scene to start over gives me this error

image.png

So I am fully stuck.

Additional info

image.png

image.png

Sorry Geddy, I just saw your instruction not to post screenshots

  • Author

Here is the text copy of the program

Bathroom Light Day Mode - [ID 004D][Parent 0001]

If

From 7:01:00AM

To 6:59:00PM (same day)

Then

Set 'Bathroom / Bathroom' On Level 100%

// Unsupported Adjust Scene Action

Else

- No Actions - (To add one, press 'Action')

  • Author

right, See the 4th and 5th picture showing the error I get when trying to delete the Balcony switch from the scene and the error from just trying to delete the scene.

19 minutes ago, epete said:

And trying to delete the bathroom scene to start over gives me this error

Maybe move the scene out of the folder. I'm not sure if that's stopping it or not, but sometimes items inside a folder can't be deleted. I know that goes for using the replace device option.

Odd that you have what's printed on the label being a 5, but it added with a 3. I've heard about zeros being Ds or 8s and S being 5, but not 5 to 3. That's due to font issues.

  • Author

I can only drag the scene into another folder. It gives me a Circle with line through it when I try to drag to the Network or ISY level.

on the Insteon Address thing, I cannot remember if this was a problem when I first set it up or maybe something got corrupt in the device over time and maybe that is why it disappeared from eISY

image.png

image.png

9 minutes ago, epete said:

I can only drag the scene into another folder. It gives me a Circle with line through it when I try to drag to the Network or ISY level.

Right click on the scene and see if it has "remove from folder" option. I'm not able to log into mine right now to try it, but I think that's an option when an item is nested in a folder.

wow...neat ID switch(?)! That's interesting. Is that last line 5116 or 5118? Either way was the 51st week of the year...maybe somebody got "tired" and transposed a number to the label.

  • Author

It is 5116. The right clicking did not work either. I Just did a back up and will now restore from an earlier version and see what happens.

  • Author

My last backup was from 6/5/2025. I had been making minor tweaks here and there, but it has really added up. I should have backed up after each tweek. Anyway after restoring the June 2025 version and File, Restore Devices, I see I am able to delete devices from the bathroom scene. There was no balcony device linked in that version of IoX. So maybe I removed it earlier or maybe I was never able to figure out how to link it with the incorrectly labeled address. Who knows. I still don't know how balcony got added to the scene after I linked it. Anyway, I am going to reload my August 2026 version again and restore Devices to see if that resolves what ever was previously corrupt so I can make this fix without having to figure out all of the changes I made in the past year.

  • Author

Is there any way to print out all of my devices, scenes, programs and variables that are in my August 2026 Back-up so I can go back to my June 2025 backup and use the printout to bring that working version up to date?

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