Tuesday at 01:05 PM5 days 2 hours ago, GHenry said:Uh-oh, I don't think I can wait. This morning all my programs disappeared without my doing anything. Fortunately I have backups, but is this a known problem? I really don't want to upgrade remotely because I fear losing access to/disabling the eisy, but I suspect I have no choice but to take a chance…any insight?Not related, but at the same time difficult to diagnose if running a beta version that has been replaced. Check if they still exist in Admin Console, if they do then there is a connection or some other issue.
Wednesday at 03:29 PM4 days Author On 10/27/2026 at 2:05 PM, Javi said:Not related, but at the same time difficult to diagnose if running a beta version that has been replaced. Check if they still exist in Admin Console, if they do then there is a connection or some other issue.They do! How can we determine what the issue is?
Wednesday at 03:34 PM4 days 4 minutes ago, GHenry said:They do! How can we determine what the issue is?Likely an API failing, open chrome dev tools and look for red text in the network tab.
Wednesday at 03:44 PM4 days Author 9 minutes ago, Javi said:Likely an API failing, open chrome dev tools and look for red text in the network tab.I use Brave browser on a Mac and don't know how to do that…? Edited Wednesday at 03:45 PM4 days by GHenry added "on a Mac"
Wednesday at 04:59 PM4 days Author Failed to load resource: the server responded with a status of 504 (Gateway Timeout)App-BwEfalwP.js:227 Log download failed: Error: Request failed with status code 504at App-BwEfalwP.js:222:1590onError @ App-BwEfalwP.js:227content.js:21 startFormHelpersuseApiCall-B5u2uv_Q.js:1 api call GET /api/logs/download/iox-eventcontent.js:21 startFormHelpers/redacted/api/logs/download/iox-event:1 Failed to load resource: the server responded with a status of 504 (Gateway Timeout)App-BwEfalwP.js:227 Log download failed: Error: Request failed with status code 504at App-BwEfalwP.js:222:1590onError @ App-BwEfalwP.js:2273content.js:21 startFormHelpersuseApiCall-B5u2uv_Q.js:1 api call GET /api/logs/download/iox-eventcontent.js:21 startFormHelpers/redacted/api/logs/download/iox-event:1 Failed to load resource: the server responded with a status of 504 (Gateway Timeout)App-BwEfalwP.js:227 Log download failed: Error: Request failed with status code 504at App-BwEfalwP.js:222:1590onError @ App-BwEfalwP.js:2273content.js:21 startFormHelpersuseApiCall-B5u2uv_Q.js:1 api call GET /api/logs/download/iox-erroruseApiCall-B5u2uv_Q.js:1 api call GET /api/logs/download/iox-error response: BlobApp-BwEfalwP.js:227 Log download completed successfully6content.js:21 startFormHelpersuseApiCall-B5u2uv_Q.js:1 api call GET /api/logs/download/eisyuiuseApiCall-B5u2uv_Q.js:1 api call GET /api/logs/download/eisyui response: BlobApp-BwEfalwP.js:227 Log download completed successfully3content.js:21 startFormHelpersuseApiCall-B5u2uv_Q.js:1 api call GET /api/logs/download/iox-event/redacted/api/logs/download/iox-event:1 Failed to load resource: the server responded with a status of 504 (Gateway Timeout)App-BwEfalwP.js:227 Log download failed: Error: Request failed with status code 504at App-BwEfalwP.js:222:1590onError @ App-BwEfalwP.js:227
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