Michel Kohanim

Hi again, Do you have MobiLinc or any other clients? What happens when you restart the Admin Console? With kind regards,

Hi Candide, 1. Thanks so very much for your quite accurate explanations on the SD Card 2. All on/off buttons require that the device be part of "a" scene. It does not matter what scene, just a scene. Is this the case? Hi robandcathy, I think this is much better solved if you contact our tech support team. With kind regards, Michel

Hello ralbright, Sincere apologies for tardy reply. As always, we have a dedicated tech support team who'd be delighted to help out. The problem is this: 1. You had two clients running at the same time (i.e. Admin Consoles) 2. One of them made changes to programs and saved 3. The other one, for some reason, was not notified of the change and tried to save again (now using an invalid state) So, what you need to do is to click the Undo Changes at the bottom of the Program Details tab on all your clients (or just restart them). With kind regards, Michel

Did I inadvertently spill our secrets??? With kind regards, Michel

Hi Schoolhouse, My pleasure and thanks so very much for the detailed explanation. And, as always, thanks to LeeG for his insights. Quick questions: 1. Do you have any INSTEON thermostats? If so, what's their firmware version? 2. Do you have any SwitchLinc/ToggleLinc relay/dimmer with version 35? With kind regards, Michel

Hello Frank, Apologies for tardy reply. If you are still having problems upgrading, please do be kind enough to submit a ticket (below) and we'd be delighted to login to your computer and see what's causing all the trouble. With kind regards, Michel

Hi statay, Only those that you can choose from the drop-down list are supported. Please do not try using anything else. With kind regards, Michel

Hello Schoolhouse, Just wanted to chime in here and let you know that our dedicated tech support staff will be more than happy to help you. If you are still having problems, just click on the Submit ticket link below and we'll schedule a call. With kind regards, Michel

Hello jtara92101, Thanks so very much for the information. I think the problem may be the SD Card itself as your unit is probably one from the first batch of 99is (128MB SD Card) ... that should be more than 3 years ago. By using https I mean connecting to ISY using https and not http. As long as your unit works, just keep an eye and when it stops working (you'll see a blinking error light) then simply change the SD Card. As long as you are on 3.1.17, you can use any SD Card up to 16GB. With kind regards, Michel

Hello jtara92101, What firewall software do you have? You may want to use https and retry. If your unit is rather old, then the problem might be a failing SD card. If you are still having problems, please do contact us and we'll be delighted to help you upgrade. With kind regards, Michel

Hello Mr. Siegel, If you are still having trouble enabling internet access, please do not hesitate to submit a ticket and we'll schedule a remote session to help you configure your router. With kind regards, Michel

Hi Schoolhouse, It's best to wait but ISY actually queues all commands so even if you didn't wait, worst case scenario would be that the command might not run. With kind regards, Michel

Hello dlandrum, As long as you have a zip file, then the possible problems could be: 1. Your firewall software. You might want to try https instead of http as some firewalls do not consider https a threat 2. If you are still having problems, please do contact our tech support team and we'll be delighted to help you upgrade With kind regards, Michel

Hello io_guy, There was an issue with 98 (I am not sure how far back the issue was introduced) whereby some of the link records in the PLM were set to 0000s. The outcome was that no status would be forthcoming from the PLM. With kind regards, Michel

Hi tunaman, What's the schedule grace period? When you use precise times and, let's say ISY was busy at that moment (+grace period) and missed the schedule then the program will not run. So, the first thing I would suggest is to use From/To (increasing the grace period is global; using From/To is local to your program). And, finally, is it possible that this program is inside a folder with condition? With kind regards, Michel

Hi Jim! Personally, I would only leave it in the old house if and only if it could add value to the house (increase the sales price). Yes, make sure it's version 99 or above This shouldn't be a problem Yes you can but then we would have to remove it from the old one. In short, the price is per unit and not per customer With kind regards, Michel

Hi again! No, it's the total water applied. Please remember that it's totally up to you to deliver that amount of power in programs. i.e.: Set 'Front Yard' On Wait 10 minutes Set 'Back Yard' On Wait 5 minutes Set 'Back Yard' Off Irrigation - Cycle Complete ISY currently only supports one zone. Although it has not been tested, you should be able to use Repeat and then ISY will stop when the requirement is met (you can make Water applied smaller): Repeat 10 times Set 'Front Yard' On Wait 10 minutes Set 'Back Yard' On Wait 5 minutes Set 'Back Yard' Off Irrigation - Cycle Complete With kind regards, Michel

Hi binaryman, Please send your ISY's error log to support@universal-devices.com. With kind regards, Michel

Hi binaryman, Let me see if I can help: 1. First, adjust your soil type ... this is very important 2. Then, adjust how much water do you apply per cycle (normally or historically) ... you do not have to worry about the exact number but whatever you have done before. The module figures out when the next cycle should be automatically 3. Then, use the Irrigation Requirement variable in the condition in your program, let the sprinklers run for as many minutes necessary to be close to #2 (above) and then complete the cycle by Cycle Complete in the Then section In short, the things you have to provide to ISY are: 1. Soil type 2. How much water are you currently applying when you turn your sprinklers on? So, for instance, if you currently have 2 minutes and the sprinkler(s) distributes 0.2 inches per minute, then you would put 0.2" for Water Applied per Irrigation Cycle 3. The rest is automatic With kind regards, Michel

Hello binaryman, E4200 as in Linksys/Cisco, correct? If so, (Bruce) K7ZPJ reported this a while back: May I humbly suggest upgrading your router's firmware and do a hard reset (as described above)? With kind regards, Michel

Hello flemingmike, There's Orchestrator Dashboard which you might want to give a try: http://www.universal-devices.com/99i/dashboard.jnlp This requires Java but it's more of a user interface than Admin Interface (unlike the Admin Console). With kind regards, Michel

Hi dbanks, It all depends on the throughput on your Satellite internet. If it's very low, they you are going to have many disconnects especially if you use the Admin Console remotely (Admin Console subscribes to ISY and then ISY keeps sending heartbeats and making sure that Admin Console is still alive). This said, we have many customers successfully using satellite connectivity to gain remote access to ISY. With kind regards, Michel

Hello binaryman, Comments below. With kind regards, Michel This is the water that is applied in each cycle. ISY would really have a hard time figuring out how much water is applied in each cycle without you providing it. Allowable depletion is automatically calculated by ISY based on the water applied per irrigation cycle and soil type. So, you either enter one or the other. That program is used in lieu of the Irrigation Module and not in combination with. Thank you! Have you looked at this article: http://www.universal-devices.com/mwiki/ ... ion_Module With kind regards, Michel

Hello binaryman, Can you tell me what's your ISY's firmware version? Also, please note that some routers do not like resolving DNS queries for devices that are not from their own DHCP pool. So, you might want to consider using DHCP and DHCP reservation to ensure that the router is not issuing ISY new IP address. With kind regards, Michel

mohansen, ISY does an ID request at boot up. Doing this every minute may cause undesired behavior. With kind regards, Michel