Michel Kohanim

Hi All, It seems that we were given the wrong information since our own RLs behave the same as all others here. With kind regards,

MikeB, Unfortunately, our queries as to how we can "programmatically" accomplish this feat have gone unanwered for almost a week now. As such: 1. If you have older versions, you can not do that 2. If you have 1.5 and above, you have to do it manually since we do not know how it's done programmatically With kind regards, Michel

Helllo yardman 49, In theory it should but we have never tested this scenario thoroughly. With kind regards,

GPG, Yes, you are 100% correct. We are working on it and it shall be completed by the time 2.5 is released. Thanks and with kind regards, Michel

upstatemike, We have neither increased nor decreased our sales price to SmartHome. The decision to increase the price by $90.00 was a SmartHome decision and we were given less than 1/2 day to decide whether or not we wanted give SmartHome $n discount so that they could decrease the retail from $389 to $389-n. We said no simply because we believe both prices make ISY not affordable for our target audience. We will try to negotiate a fair/affordable price for 99i/IR with SH. If our negotiations fail, you can always buy 99i/IR from us directly or from other more fair minded distributors and within the same ranges as set forth before. With kind regards, Michel

tabraham, With sincere apologies for a tardy repsonse. This is indeed strange. We could've passed jdva's sypmtoms as one of a kind but now that we have two cases reported, we are going to do a root cause analyis. Thanks so very much for bringing this to our attention, With kind regards, Michel

Hi Rand, You are 100% correct. Apologies ... it's taken care of for the 2.5 release. Thanks so very much, With kind regards, Michel

jdva, I am so sorry to hear about the problems you are experiencing. Please try http://www.universal-devices.com/beta ... if this works, then all you have to do is to clear your Java cache. Please do let us know of the outcome. Thanks and with kind regards, Michel

Hi jdva, Please go to Help->About and let me know the version number of your ISY. Beta version are 2.4.10 and above. The latest release is 2.4.15. If you do not have 2.4.15, please send an email to tech@universal-devices.com and request for the beta. Release 2.4.13 had a bug where notifications were not sent. With kind regards, Michel

Hello, Yes, there is ... we are working on a release with more diagnostic information. As of right now, that would be in 2.6 or 2.7. With kind regards, Michel

Hello Marko, They are back! Would you be kind enough to clear your Java cache and retry? Thanks and with kind regards, Michel

Hello Marko, Each ISY has a unique port number (till we run out of port numbers) and, unfortunately, they are fixed and you cannot change them. With kind regards, Michel

Hello Frank, I am not going to feign mastery of programs (I leave that for Chris) but, just in case you have not read the documents in our forum, I have to let you know that your Kitchen KPL button has to be in a scene for your programs to be able to activate its backlight. So, the first step is to make a scene called Basement Status and put your desired Kitchen KPL button in there. With kind regards, Michel

Hello isnoop, You can monitor the line traffic, in telnet, if and only if you have the debug version. In the production version you cannot. This said, however, you do not need Excel to view the file. The output of the log goes to UDReport.rtf (tab delimited) in your Java's temp directory. What specific information are you looking for? With kind regards, Michel

Marko, Indeed very odd but not as odd as you may think: there are cases where devices with "existing" links do not allow other conflicting links to be written to them. In 2.4.13, we did not clear all the existing links and that would probably explain why you've been having all these problems. For future reference and before we release 2.5, please use the Start Linking method which guarantees removal of all the existing links. With kind regards, Michel

Ron, I just sent it to you! With kind regards, Michel

upstatemike, In all likelihood 99i IR will be available for Christmas! With kind regards, Michel

Ron, Hi. Just realized something!!! Make sure you are not running 2.4.13 since it has a bug where configuration settings are not stored --> cannot communicate with ELK. With kind regards, Michel

Hi Rand, Yes, indeed no news = good news. Have you tried upgrading your ISY lately using your McAfee? I am quite certain you're going to get "Invalid Length" ... Please do let me know if/when you do, As always, with kind regards, Michel

Hi Rand, Long time no see! I am very much surprised that you have not had any issues with McAfee. Is it an older version? Thanks so very much, With kind regards, Michel I am thinking router trouble. Sometimes a restart of the router can fix things. I'm glad you got past it. So now that you are in, What do you think of the ISY-26? I was very surprised! Rand

Hi Ron, Please make sure you have the latest firmware/bootware from ELK. Make sure under Configuration/ELK tab you enter the IP address/Port for M1XEP and then press Save. If all is successful, then you will see the security panel at the top of Admin Console (under status bar). If you do not see the security panel, then ISY is not communicating with your ELK. With kind regards, Michel

Hello black_fx_35, We are very close! I am hoping that 99.9 will be available for purchase before Christmas! With kind regards,

Frank, How wonderful! Would you be kind enough to let us know how you resolved your communications problems? Your diagnosis is going to be invaluable in helping others with the same issues. I sincerely appreciate it. With kind regards, Michel Just to let you know: my communication problems are resolved. So at least this is out of the equation as a source of the problem. Best wishes, Frank

Steven, I am so very sorry to hear about all these issues you've been experiencing with your ISY/devices. I am available today (Sunday); if you wish we can have a call to go through the issues. On LL, make sure you have a lamp actually plugged into it. Whenever you are ready, siimply send an email to tech@universal-devices.com and I'll call you. Again, accept my apologies for your troubles, With kind regards, Michel

jd, Do you have McAfee installed by any chance? With kind regards, Michel