Michel Kohanim

MikeB, Not even when you click on those buttons on your RL? With kind regards, Michel

Hello Thartmann, What version of the firmware are you running? With kind regards, Michel

Brian, The reason is that we don't have any stock! With kind regards, Michel

jgraziano, When you clicked on the buttons on the RL, the status did not change or where you expecting the status for the buttons even though no buttons were pressed. Happy Thanksgiving to you too! With kind regards,

jgraziano, What you are witnessing is not normal. There have been cases where RLs are not programmed correctly and that happens when they do not enter programming mode. In all cases, though, when an RL/CL/KPL/SWL/EZxxx (controllers) are linked to ISY, you should immediately see their status when you click on the buttons regardless of them being part of any other scenes or linked to anything else. This might also have to do with the possibility that the RF signal is not reading ISY's PLM. With kind regards, Michel

Wayne, My pleasure and I am so sorry that you had to go through this. Happy Thanksgiving! With kind regards, Michel

Digger, Congratulations! If you want to play with X10, the first thing you should do is to send an email to tech@universal-devices.com so that we can send you the 2.5 Beta. Thanks and with kind regards, Michel Digger, I do believe that Jason would not know anything about the Beta ... most people don't; we were privy to the news simply because SH is truly helping us resolve/test any issues we may have reported. As such, I wouldn't be worried about your PLM ... you are in good hand! With kind regards, Mine just got here............yesssssssss. I can play with it this weekend. The PLM is refurb/recyled (its all scratched up) as someone said but thats ok if it works. Version 52 firmware Rev 2.4. I will try and set it up tonight when I get back from my almost daily torture session (physical therepy).

Digger, I do believe that Jason would not know anything about the Beta ... most people don't; we were privy to the news simply because SH is truly helping us resolve/test any issues we may have reported. As such, I wouldn't be worried about your PLM ... you are in good hand! With kind regards,

Hello aLf, As far as I know: a) The extended memory shall be optional SH has been excellent in fixing all the bugs that we have found c) I am not sure if there is going to be a difference between the beta and the official release With kind regards, Michel

Digger, I am so very sorry for a tardy reply. I think you may have spoken to the wrong CS agent. As far as I know - and if you have problems with your current PLM - SH will gladly replace it. In the unlikely event that you run into any issues, please let us know and we'll get it to you. With kind regards, Michel CS told me that you have to buy a new one when I asked in Chat a few hours ago. I havent even received it yet I know its outdated and prone to lockups at times. I just could not pass up the 20% off (which I lost but thats another story). I should have bought it right from the source.

Hello deeepdish, sloop is correct PLUS if you have buttons from the same KPL in the same scene, you would have to also make sure to: 1. add all the sub-buttons of all the KPLs first 2. add the load buttons of all the KPLs last Please remove those buttons and re-add them in the order specified. This is a KPL limitation which, unfortunately, we have no control over. With kind regards, Michel

Hello All, I just wanted to thank you all for your help and support without which ISY/UDI would not be where it is now: THANK YOU. We will do our best to make sure our prices remain affordable because that's the only way home automation has a change of being in every home. Thanks again so very much, With kind regards, Michel

Mark, Good idea but with ramifications that we are not ready to tackle namely support for devices that are purchased separately. Thanks so very much, With kind regards, Michel

Frank, That sounds good. No guarantees but let us see what we can do. With kind regards, Michel

Hello black_fx_35, We do plan to continue selling 26 because there are smaller installations that we would like to tend to while keeping it more affordable. With kind regards, Michel

Hi Rand, That's totally unbelievable but I am so glad that it works. Thanks so very much for the update, With kind regards, Michel Updated to 2.4.15 14-Nov-07, no problemo Keep up the good work! Rand

Hi FrankF, Unfortunately, you cannot at the moment. Our next release (2.6) will include email templates. With kind regards, Michel which is useful, although not specific to which program sent the notification. But, the Sched Alert email body is: The Progam that called Send Notification was named "Notify A Visitor Is Entering Driveway" and its program is: If Program 'isVehicleIncoming-Program' is True Then Send Notification to All Run program 'Notify A Visitor Is Entering Driveway' (Else Path) Else - No Actions - (To add one, press 'Action') How can I get the calling program name included in the body of the email so that I will know which of the many programs that could have called Send Notification actually sent that specific email? Thanks, Frank.

Hi All, It seems that we were given the wrong information since our own RLs behave the same as all others here. With kind regards,

MikeB, Unfortunately, our queries as to how we can "programmatically" accomplish this feat have gone unanwered for almost a week now. As such: 1. If you have older versions, you can not do that 2. If you have 1.5 and above, you have to do it manually since we do not know how it's done programmatically With kind regards, Michel

Helllo yardman 49, In theory it should but we have never tested this scenario thoroughly. With kind regards,

GPG, Yes, you are 100% correct. We are working on it and it shall be completed by the time 2.5 is released. Thanks and with kind regards, Michel

upstatemike, We have neither increased nor decreased our sales price to SmartHome. The decision to increase the price by $90.00 was a SmartHome decision and we were given less than 1/2 day to decide whether or not we wanted give SmartHome $n discount so that they could decrease the retail from $389 to $389-n. We said no simply because we believe both prices make ISY not affordable for our target audience. We will try to negotiate a fair/affordable price for 99i/IR with SH. If our negotiations fail, you can always buy 99i/IR from us directly or from other more fair minded distributors and within the same ranges as set forth before. With kind regards, Michel

tabraham, With sincere apologies for a tardy repsonse. This is indeed strange. We could've passed jdva's sypmtoms as one of a kind but now that we have two cases reported, we are going to do a root cause analyis. Thanks so very much for bringing this to our attention, With kind regards, Michel

Hi Rand, You are 100% correct. Apologies ... it's taken care of for the 2.5 release. Thanks so very much, With kind regards, Michel

jdva, I am so sorry to hear about the problems you are experiencing. Please try http://www.universal-devices.com/beta ... if this works, then all you have to do is to clear your Java cache. Please do let us know of the outcome. Thanks and with kind regards, Michel