smokegrub

How far is your workshop from the nearest dual band in your house? I have a situation similar to yours and I am able to communicate with devices in my detached garage. Have you tried?

Problem resolved itself. Must have been a glitch on Amazon's end.

This morning all spokens, including the most basic, such as, "Alexa, what time is it" are greeted with the response, "Sorry, something went wrong. Please try again in a little while". I have rebooted my Echo Dots. I have rebooted the router. I have closed the Amazon account and reentered it. I have checked the portal to ensure things appear OK (I am not very adept at this). I did some searching online and saw that many had had this problem but I found no solution. So, I have turned the my friends here at the forum for help. Has someone had this problem and resolved it?

I encourage you to take a look at CAO tags. These things do an amazing job monitoring temperature and/or motion including from inside refrigerators/freezers. I love mine.

Thanks for the feedback.

Am I just being paranoid or is something big afoot at Smarthome? They are currently running a 30% off sale. I checked a few popular models, and they are now out of stock. Synchrolincs can't be found anywhere. The IP camera tool will not "play" with my Insteon cameras and no software update has been forthcoming. The PLM is a disaster and they apparently show no interest in really addressing the problem. The company changed ownership and one must wonder where Smarthome is heading in the future. I am a big Insteon fan but I am beginning to take a hard look at ZWave. I look forward to reading your thoughts.

I agree, the PLM may be failing. Again, how old is it?

I finally solved this after hours of searching! I changed the problematic ISY to become my favorite then I found the ability to unlink from the Amazon account. I typed in the credentials for the correct account, then opened that account and deleted all devices. I then discovered all devices and everything is back up and running. A very painful process, but I learned something. Being 73 years old, however, I will probably forget it by tomorrow! To guard against that I recorded instructions. Now, I just need to remember where I stored that information!

I think you are correct. I just don't know how to fix that. I have contacted UDI and requested their help. I sincerely appreciate all you have done.

I think we are close, but one step remains elusive. I can remove the Smarthome Skill and I can add it back. The one thing I can find no way to do is ensure it is added back to the correct portal. When I add it back a screen appears that takes me to the credentials needed for me to access both portal accounts. When I proceed at this point it defaults to the portal for Location B. I see no apparent way to select Portal A. Thanks for your patience.

Yes.

They are identical and both are from B.

I reasoned the same thing and have signed out of account A numerous times and then carefully signed back in. The result is always the same, account B devices.

I did as suggested. The discovered devices were from "B". Please note what I feel is an important detail: In Alexa, the Dots for A are shown under a banner stating "Set up a new device". That is very weird because Alexa recognizes the presence of the Dots but apparently they have become not properly "set up".

The devices and scenes that appear are those from location B not A.

When I sign into the portal/Location A/Connectivity/Amazon I see all my devices, scenes and spokens for Location A. Everything is as it was. The problem is apparently that the Dots have lost their connection to the account. That. despite the fact the Dots are displayed under settings as "New Devices" with "Online" located beneath each device. The implication is that they need to be added.

On both when connected to the same Amazon account.

I just noticed something that is obviously directly related to my problem. All the Dots associated with this account are displayed under settings as "New Devices" with "Online" located beneath each device. The implication is that they need to be added. Thoughts/suggestions?

OK, I think I figured it out. I signed out then signed in to the same Alexa account. Did not resolve my problem. The devices that are listed remain incorrect.

I would if I could determine how. I searched Google for help. Then I proceeded to Settings. When I go to Alexta Account I see four menu items, Notifications, Voice Purchasing. Household Profile and History. None of these, as far as I can tell, give me the option to sign out and sign back in with the desired account. I will continue to see if I can find out how to do this.

I am stuck at this point and desperately need help. I don't know whether the problem is with the portal or Amazon. I would really appreciate it if someone would chime in. Michel? Benoit?

I have two Amazon accounts set up, which for the purpose of my question I will refer to as A & B. I also have two portal accounts, A & B. When I left A to travel to B, A was working perfectly. I set up B on its Amazon Account and its portal. That worked very well. When I returned to A, I closed Amazon account B, switched to account A and account A's portal. When I try Discpver devices those for account B are discovered. What am I doing incorrectly?

Michel, I checked the status of security on my Mac and the Firewall is off and has been. By the way, both ISY's communicate through Apple Airport Extremes. Each uses a different ISP. I have rebooted one of the Airports and updated its firmware. That resolved several problems. I have used its away IP at that location and accessed the ISY successfully. I can access the other ISY (Admin Console) with its away IP and can see all devices and programs, but I cannot get them to work unless, as noted above, I use multiple mouse clicks in rapid succession. I will reboot the second router when I return to my primary residence and update its firmware. I will also try to access the ISY remotely where I am currently located with its remote IP. Will let the forum know of the results of my efforts.

I am a networking novice but this worked up until a few weeks ago when I first contacted you and your steered me to the portal. Communication with both ISYs using the away IP apparently failed at the same time and, to my knowledge I have done nothing with the firewall. Will, nevertheless do some checking with my limited knowledge of the subject matter. Thanks for the feedback.

A few weeks ago I had problems with a remotely located ISY using its away IP. I could access the ISY using the Admin Console but couldn’t control any devices. UDI did its best to help, but could not resolve the away IP problem. Ultimately, using the Portal, I effectively gained access and control of the ISY. Recently, I visited the location of that ISY. There, I was able to access and control that ISY using the Admin Console and both its local and away IP’s. I then tried accessing the ISY at my primary residence, which was now remotely located, using its away IP. I could access it but could not control devices using normal methods. I did discover that I could click on a simple on/off button of a device using 5 or so quick clicks and control its status, suggesting a communications issue. Using the Portal, access and control was “normal”. During the problems with remote access of both ISYs MobiLinc worked successfully with remote access. This suggests that these problems are related to ISY software. I am running 4.6.2 on a Mac (OS 10.10.5). Michel Kohanim and all, invite your wisdom.