smokegrub

Thanks, Benoit. I am almost 100% certain that is not what happened. Time will tell. I appreciate the feedback.

I tried the refresh function during this episode and that was of no help.

Although the portal appeared to be properly logged in if this happens again I will close and reopen the portal. Thanks.

In the past when I have added a device to my ISY ans then opened the portal that device has been listed and available for creating a spolen. This time, the three devices I added to my ISY did not appear amng the devies in the portal. I foumd through trial and error that if I used the search feature and the name of the device in the portal a device appeared in the search function and when the search was closed that device then appeared correctly in the portan.

No, that is not what I am referring to. This is prior to opening Alexa and discovering. This is strictly within the portal. The subject devices did not appear in the list of devices until I tried searching for each by name. Then they appeared in the portal list of devices.

I searched for their name. Ordinarily you do that just to make it easier to gfind a device. This time they were invisible until I searched. Once found they became visible.

I added three new devices to my ISY and they did not appear in the portal until I did a search for ech in the portal. Once they were found by that method they appeared in the portal. Thoughts?

Thanks for the feedback. Perhaps I was mistaken or perhaps that is from an earlier era.

It is my understanding when setting up a scene in the portal it must be set up as a light to work. Perhaps my memory is wrong. Please chime in.

Thanks. That alone would be sufficient reason for me to buy one.

Can someome answer a basic question for me? Will this device allow me to easily capture and use data from cao tags? I have several of these tags and plan on more. I am aware that some heavy coding can be done to accomplish this but its complexity requires far too large a learning curve.

Will this play well with the CAO Tags?

I have two ISYs, one local and the other remote. The local ISY is correctly reporting the status of battery devices (4 door sensors and 10 leak sensors) in the Admin Console. The remote ISY is not reporting the correct status of X-10s, all door sensors (4) and leak sensors (5). MobiLinc is failing to report the latter devices as well. Thoughts.

I think I ended up getting this resolved. The problem arises from managing two portal accounts for two ISYs. I think I have things in-hand now. I will know for certain in a week when I visit the second location.

Routines have given me trouble when I have forgotten and discovered devices. I have had to delete the old routine and replace it.

Benoit: In order to get Account A functioning properly I had to change the password to the the account. I then check on Account B, using its email and passoword. I forgot and discovered devices and those for Account A were displayed! Obviously, I have fdone something wrong. I need your expertise to sort this out. I don't want to have to do this drill evry time I change locations!

Benoit: I just returned to the location of Account A and was getting some devices to respond to Alexa and others not. I tried logging into the Alexa account for that location and got the message the password was incorrect. I am 100% confident the password is correct so the account appears corrupted. I checked on Account A and its email and password worked fine and I forgot and discovered devices without problem fot that account. Before I do anything I want to consult with you as to how to "fix" account A. I can email you the email and password for each account if that would help.

Thus far, all is well for the portal B account.

Benoit: Sometimes, I feel these systems are designed to hasten our pending madness! This morning I forgot and dicovered devices in the Amazon account for portal B and it worked! I have not tried opening that accunt using its email address and password. I am going to leave it alone for now! I will test when I get back to the portal A location. My best guess is that Amazonm had a technical hiccup on its side of things. Thanks for everything. If the problem has not fully resolved I hope I can once again call upon your expertise.

I spoke too quickly, all the devices for both portals merged into account B. The spokens worked because they are uquique for each portal. I will follow your instructions when I have rested. Will let you know results. Thanks for your efforts,

Benoit, you must have done soething because I just used a spoken and it worked correctly! I tried several and they all worked.

I know this is simple from your perspective as it would for me to explain wastewater treatment and chemistry to you but the terminology to resolve my problem is equally unintelligible. I need a set of step by step instructions. The devices I formerly had for portal B are now those for portal A. I need to get the Amazon account for Portal B to contain the Portal B devices. I would be happy if you would enter my Mac and straighten this mess out. We are currently at the Portal B location and can't use Alexa to control our devices. It seems this would be simple if only one knew the specific steps to take.

In Users I can see the two User Name correctly displayed by email address and preferred ISY. However, when I log into My Profile the incorrect Email Address is displayed for My preferred ISY. Is this the root of my problem? If so, how do I change the email address? I can see no obvious way to do that.

What specifically do you mean with "porter user profiles"? Also, how do I ensure I have the preferred ISY identified for the preferred user profiles?

I have two portals and two ISYs. Portal A is properly displaying and controlling the devices at that location. Portal B is now no longer displaying the devices for its location. It is displaying the devices for Portal A. That occurs despite the fact that I use the correct email and password for that Amazon location. I am stumped.