DennisC

There are a few things you could try if you haven't already: With Event Viewer open to level 3, go ahead and re-add the lock (be sure to follow user manual instructions). Keep an eye on Event Viewer window. If after this, there is still an issue, with the Event Viewer still open try: Right clicking on lock in admin console and select ZWave - Synchronize - Update with Interview. Check Event Viewer window for errors. If there is still an issue, try right clicking on lock and select ZWave - Synchronize - Update. Check Event Viewer. If none of the above works, you could try removing the lock and re-adding while watching the Event View for any clues. To determine the nodes that should be present, right click on the device and select Xray. When the screen opens, select "Device/Channel Database Object" then hit Go. You can follow this with "Device/Channel Database File" then hit Go.

How was UD able to confirm you were in this mode?

The instructions are at the bottom of the page here: https://wiki.universal-devices.com/index.php?title=Z-Wave:_Ordering/Assembly_Instructions

I would suggest opening a support ticket with UD. Even if it has already been reported, the more data points they have the quicker it can be resolved.

Try rebooting eisy.

That really shouldn't be, maybe you are running a really old version of start.jnlp? Do you recall what firmware version your ISY is on? My suggestion is to proceed as follows: Clear your Java Cache, (be sure to check all 3 boxes to delete all apps), if you need instructions, follow the link here: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop Download a new version of start.jnlp from here: https://isy.universal-devices.com/start.jnlp When you double click start.jnlp, it should install the current Launcher on your desktop. You should be able to click on the Launcher and it should open and find your ISY. If it doesn't you can enter the address manually by clicking "Add". If the Launcher doesn't automatically find your ISY, you can troubleshoot the issue by starting here: https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Finder_does_not_find_ISY Depending on your system (Windows, Mac) and the firmware version you are running there are some other troubleshooting guides available, but we will need more information. FYI: The ISY is at end of life and will not be developed any further. In addition, official support will be ending soon, maybe around end of year. The current hardware is called eisy and is much faster than ISY. In addition, eisy has a built in ability to run PG3x, which gives you access to numerous node servers. Node servers open up many automation possibilities that were not previously available.

Got it! You could copy the links and post them inside a document (Microsoft Word or similar).

Good write up, all that is left is to flag @bpwwer and hope he has a solution.

I don't understand. When I click on the first link I posted, I get all of the instructions in the wiki, along with a link that downloads start.jnlp. All of that works for me. When I click on the second link I posted, I get a download of start.jnlp. In either case, running the downloaded start.jnlp, installs the IoX Launcher. It all works for me.

I have a folder in My Documents where I keep the link to start.jnlp, as well as a shortcut to open Java Control Panel. It makes accessing everything I need a lot quicker. The link to start.jnlp is in the wiki instructions, here is the link to the instructions: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop and this is the link directly to start.jnlp https://isy.universal-devices.com/start.jnlp

Maybe I am missing something? I clear Java cache, click on start.jnlp & it installs IoX Launcher to my desktop. I'm typically done in under 2 minutes not 15-30 minutes. I thought the 15-30 minutes was an issue?

One other suggestion, I would try one more graceful shutdown, remove power, and then start up again to see if it solves your connection issue with PG3x. You can shutdown eisy with 6 presses of the multi function button.

I only connect to PG3x by typing the address & port number in a browser window. I find it quicker and any changes made in PG3 can not be seen in the admin console if it was already open. You need to close it and reopen in, therefor, I just go straight to the IP address. I don't really see the need for factory resetting eisy at this time. Unless I am mistaken, the only remaining issue is PG3x showing disconnected once you open it? If that is so, my suggestion would be to create another post on this thread just describing the issue with PG3x, how you are connecting to it, and your equipment. If we can not help, then there will be a clean description of your PG3x issue and the person responsible for the code bpwwer can be tagged to offer some guidance. Right now this is a long thread with several different issues intermixed, this will simplify it for him to offer feedback.

Glad it worked.

No, the notice of update available was not fixed in v5.5.9. However, since that version came out, the root cause was identified and UD stated it has already been corrected on their end. We just need to wait for the firmware update to be ready to be pushed out.

Are you on Mac or Windows? I'm using Windows and don't have this issue.

Have you checked out Xray? There is a lot of information in there, although I don't know if what you are looking for is there.

You are not giving us any information to try to help you. You are not describing your setup and issue. I don't have an issue getting the Launcher to work. Have you tried the troubleshooting steps here: https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Finder_does_not_find_ISY and https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop

First, if you are using eisy, you should be on v5.5.9, therefor you need to update. From the admin console go to Configuration and press the update packages button. You are several packages behind so wait 20 - 30 minutes. Then clear your Java cache and download a new start.jnlp. Clirck on the downloaded file and it will install the IoX Launcher on your desktop. You will probably need to reboot after you get back in to the admin console. You can do that from Configuration tab also. If you still have an issue after the upgrade, try the troubleshooting steps here: https://wiki.universal-devices.com/index.php?title=Troubleshooting_Help

Is there anything in the eisy error log?

Don't forget to check antivirus and firewall rules. Edit: Can you confirm version of eisy firmware and if you get in, PG3?

He is trying not to do that, as I stated above, it might not work but he can try it. The Zwave - Synchronize - New & Deleted with Interview is done without issuing an exclude.

I don't think that can be done with ZWave. Others have suggested trying Update with Interview, you can try that, I am not sure it will work because of the factory reset. You can also try utilizing the top level menu: Zwave - Synchronize - New & Deleted with Interview.

Since the device was factory reset, you need to exclude or remove in the admin console and then add device in admin console. You will need to put the device in linking mode during both procedures. Also, if device is battery operated, you must keep it awake during both procedures.

eisy only works with a USB PLM, or a serial PLM with a USB conversion wire. In either case, you can not plug the PLM in to an ethernet port on eisy. If you need a conversion cable, UD has them in the store. Also, running eisy on wifi has been known to cause some difficulties with certain things.