DennisC

A couple of silly questions..... Are you sure lon/lag is set correctly? Anything in the node server log (set to debug) or PG3x log?

I believe you would need to wake the device up before Querying. I think the button is part of the ZWave set up, I believe Polisy/eisy doesn't customize features depending on battery device or not(?).

For me, it took several minutes for ZWave device status to show up. For battery devices, you might need to wake them up before Querying.

Have you tried right clicking on the device and select write updates? What about trying synchronize with interview?

You could also try Compatibility Mode if adding it non-securely doesn't work.

Try updating to the latest version, 5.5.7 and see if that corrects your issue.

Not sure what UDAC is, but open PG3x to the node server log page and set the log to at least information or debug. Leave browser open to log page. Back in the admin console on the node page for that node server is there a Query button, if so press. If not, try right clicking on the node server name in the left side panel tree and see if Query is there. After clicking on Query, check the log in PG3x. Look for either confirmation info was sent or an error.

Use upgrade packages button in admin console on eisy, or 1 press of the multifunction button. I haven't tried upgrading from UD Mobile. So far so good on v5.5.7.

@jahn It took 2 upgrade packages for me and I had to manually restart PG3x to get node servers running. Also, after pressing the upgrade packages button on eisy, there is a warning popup that opens. For me, the box is empty, all I see is a white empty box.

@bpwwer I received a request from Michel to install v5.5.7. After taking my backup, I set the node server logs to debug and proceeded to upgrade packages on eisy. I had to do the upgrade packages twice to get the admin console to load with some status'. None of the node servers had data in the admin console after about 20 minutes. When I checked on PG3x, none of the node servers were running and attempts to start them failed. I restarted PG3x and all of the node servers started up. When I restarted the admin console, Insteon and Zwave had loaded. It took about 7 minutes for all of the node servers to populate the admin console, however, this is the first restart of eisy since upgrading to v5.5.6 that all of the node servers populated the admin console. I'm wondering if all my issues were related. Anyway, I will try a few more restarts of eisy tomorrow, as I don't want to push my luck further tonight.

I have been working with UD on random reboots running v5.5.6. They indicated this afternoon that they identified the problem and are close to issuing a fix.

Well, we never specifically spoke about it until he asked me what reboot meant. Wouldn't those items restart with an eisy reboot? Other than ssh in to eisy and issuing a UDX restart command, I wouldn't know how to restart those services. If there is something specific you want me to test, I can test it tomorrow morning. I'm out of the house now.

That might be tied to v5.5.4. There was an earlier version (prior to 5.5.5) that wasn't recognizing the dongle consistently, just don't remember the exact version number.

Reboot is a restart of eisy. And, yes, in my case the node servers are starting and running fine. I opened the ticket with UD because I thought it might have been rated to the eisy random reboots, which I am told there will be a fix out today, or the false upgrade packages available notice.

After I upgraded I received that message and it stopped after one or two reboots and several logins to admin console. Also received repeated notices about upgrading packages that UD spent time troubleshooting and determined it was a bug.

Bob, I'm on the releases you listed and experience the same issues. I opened a support ticket with UD yesterday thinking it was related to the random reboots I was experiencing. I have waited 15 minutes for node servers to populate the admin console. In my case, the node servers are running, but don't populate until queried. The node servers I experience this with is Weatherflow, Notification, Wireless Tags, and sometimes TimeData. Weatherflow doesn't have a query button associated with it on the node page, but you can right click on the name in the left hand tree and query from there.

You are on 5.5.4 and the latest firmware is 5.5.6 and a new one is expected before end of day. Earlier firmwares have some issues, you should consider upgrading, it may correct your issue. If not, this is the closest match I found in the wiki: Can't connect to ZMatter Z-Wave board / dongle Sometimes the USB ports need to be reset within Eisy / Polisy. The simplest way to do that is to restart Eisy / Polisy (not just IoX). This will likely solve the connection problem. If that doesn't solve it then the problem may be due to Z-Wave network traffic. Some Z-Wave networks with a high amount of constant network traffic can prevent IoX from detecting the port being used by the ZMatter Z-Wave+ board / dongle. The port it is using will likely be either cuaU0 or cuaU1 You can override port detection by doing the following: Do this from a browser (if you use Help | About in Admin Console it will show your IP address e.g. something like 192.168.0.51) http://<your_polisy>:8080/rest/zmatter/zwave/port/name/override/set/cuaU1 You should get this back (its important you see the 200) <RestResponse succeeded="true"><status>200</status></RestResponse> Restart IoX and it should connect to your ZMatter Z-Wave board / dongle If it does not connect, repeat the process but use a different port.

This is a bug that UD is working on correcting. I had some conversations on this with them yesterday. For now, on a restart, I have been manually querying the nodes.

eisy is currently running v5.5.6 and you mention 5.5.4, is that what you are currently running? If so, maybe an upgrade will correct your issue? If you decide to update, be sure to take a backup first, in case you need to restore it.

Having the board installed was the initial issue with the migration in early January. The latter upgrades corrected the problem of the board already being installed. If it makes you feel better, take it out and then reinstall it when told. Just make sure you use the latest directions, as they are constantly being updated. If you are still unsure about how to proceed, why not send the same question to UD support and ask if you can leave the board in with the check box unchecked?

Other than my suggestion to attempt logging directly in to portal via a web page, then PG3x, I'm out of ideas.

Can you login to admin console and if so, with what credentials - admin/admin or have you changed credentials. To enter PG3x, you need to use the same credentials as for admin console. When you say you login in to UDI, are you speaking of the portal? One other thought, I sometimes have an issue if I sign in to Polisy PG3, then try to enter eisy PG3x. I have to open a web page directly to portal, then close that and try logging in to eisy PG3x again, then it seems to work.

I'm not sure I understand, what happens when you go to https:xxx.xxx.x.xxx:3000?

This is a bug UD is aware of, I reported it on Monday. Michel spent over 2 hours in my system checking on it. Use the multifunction button on the front to insure you have the latest upgrade. I believe you press the multifunction button 1 time. Once you are sure you are on the latest upgrade, you should ignore the notice about upgrades being available (as per UD).

I believe if you are using eisy, then you are referring to PG3x, which uses the eisy password for credentials. Have you tried entering admin/admin, or if you have already changed the eisy credentials after resetting, than you new credentials?