DennisC

What firmware and UI are you running? Was this a migration or a new fresh install with Zwave devices added manually? Do you have any devices other than Zwave and if so, how are they running?

Thanks. How about the issue with PG3x and node servers not starting, are you close to a fix?

That doesn't necessarily mean UD is supporting the port.

If you are talking about the eisy, I don't believe it has a SD card slot. These are the eisy specs from UD sales page: Specs HARDWARE: Intel Celeron Quad Core @2.9GHz | 8GB RAM | 60GB Storage | TPM 2.0 WiFi 6 | Bluetooth 5.2 | 1 x Gigabit Ethernet | 4 x USB Ports | 2 x 4K HDMI Ports Internal NVMe slot can extend storage to 1TB No additional storage is needed.

I suggest you do nothing until the current issue is resolved. You can monitor the support post to know when everything is safe to continue. The current migration firmware for eisy is v5.5.5 and until now, it has performed the best when migrating. Therefore, you will want to be on at least v5.5.5 before migrating to eisy. Since most of the time, each firmware release is better than the previous, especially for migrating, you want to be on the latest release before migrating. Following the directions, you should upgrade packages and then take a backup. So, I suggest you wait until the current issue is taken care of before migrating and start by upgrading packages.

First, Don't upgrade right now. Since this weekend, there has been an issue with the upgrade packages button, just hold off until that is resolved. When you are ready, make sure to upgrade packages first, to the latest version of firmware, then follow this guide: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration

All of your questions are answered in the wiki Migration document located here: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration This document is upgraded regularly, so make sure you are looking at the latest. 1. Since you are going from ISY to Polisy, if you read the specific instructions for that upgrade, you are not doing anything until you are ready to install the migration backup from your ISY, other than upgrading and backing up Polisy. Just leave the Zwave support box unchecked unt you are told to make sure it is checked. You can certainly factory reset your current ZMatter board on the Polisy to be safe. 2. According to the instructions, yes, you will loose what was already added to Polisy when you restore your ISY migration backup to Polisy. You are migrating one system to another, not "adding to". As an aside, I would wait until the current upgrade packages issue is resolved before migrating. You want to make sure you are on the current version for both systems when you migrate and right now there is an issue with upgrade packages.

ISY is at end of life and will no longer receive updates, unless a major security flaw is detected. Polisy was to be the replacement, but supply issues for parts required to build it killed that. UD has committed to developing Polisy for several more years. Eisy is the future and while there are currently some growing pains, it is what is currently available. Eisy also runs PG3x which is required for node servers. No Pi unit is required. A USB PLM is required for eisy. If you already have a serial PLM, UD has a cable kit that can connect it to eisy.

I'm hopeful that Bob can provide more information about what's currently happening.

@bpwwer, Does that mean we should be doing an update now and node servers that won't start should all work after the update? Edit: After reading the board, it appears many more users are experiencing problems after attempting an upgrade.

If you are still in this state, I think I would use the mtifunction button to reboot. The wiki has the instructions.

PG3x is for Polyglot on eisy. If you are running Polisy, Polyglot is PG3.

Where are you finding a post from Chris? The last post I can find from Chris in this thread is from Sunday. Both are versions for Polyglot. PG3 runs on Polisy and PG3x is for eisy.

I would suggest opening a support ticket with UD with the device information that you are having issues with. That way you are sure they know the device that is having issues and they can work on a fix.

I am sure UD will fix this, but to fix it, they need to know about it. I would suggest opening a support ticket with all of the device information.

Here are some other suggestions in case you haven't tried them: 1. Check your router to make sure IP address hasn't changed. 2. Turn off antivirus or VPN. 3. Push multifunction button 2 times to reboot. 4. Press and hold the multifunction button till the first and second LEDs (from the left) start blinking then release. This action resets all network configuration back to DHCP on the Ethernet jack next to the serial port. All other network interfaces shall be disabled.

I would suggest rebooting Polisy.

Zigbee is scheduled to be available in a future firmware release. While I don't have advanced knowledge, I would guess that since Insteon and Zwave enabling have toggle switches in the admin console, so will ZigBee.

Just a thought, have you tried a different outlet, in case there is something on the circuit you have been using that is interfering with the Insteon signal? Have you reached out to discuss with the people who did the repair?

If none of your devices will work, I'm wondering if the PLM was not successfully repaired.

Try right clicking each device and select restore device

The quickest way to resolve this would be with a ticket, as you already indicated above. Another idea is to flag @bpwwerand see if he has any ideas.

Just to verify, you are entering the same username and password you use to access your Polisy and you are selecting http at the bottom of the entries?

Under File you can change the font size, but I think the smallest font is 12, which for me, doesn't help. Possibly, changing computer resolution might put more characters in the space, but then it becomes hard to see. I learned to adjust the way I name programs to keep the important parts at the beginning of the program name and to put programs in to folders to reduce the name but provide required organization. A plus to this, using folders allows for programs to be located much quicker.

As previously stated, a Device can only be added to one system. Has nothing to do with the controller "list". The device needs to be excluded before being added, all normal, not odd.