Geddy

Also note that there has been an issue since 5.x days that the custom settings do not show on the device once you've closed admin console and return to it. So you have to go on faith that the settings are written when you click on the item label as @gdntx outlines above. I'm not sure about the new i3 items, but I know older devices if you set a ramp rate and then come back to the device or the next time admin console is opened that ramp rate does not display.

Please post a screen shot of what you are seeing when it says "not found". Can't help you in the macOS world. I don't have any experience there other than what I've read from others. Be sure you've reviewed this post: https://forum.universal-devices.com/topic/44943-admin-console-not-working-on-mac/ I'm guessing you have since you seem to have IoX Finder window showing so at least you're able to run IoX Launcher app. Since the eisy is hard wired to the new router it shouldn't matter what the DHCP table is. eisy, by default, is set to auto connect to the DHCP (thankfully, that was a change UD made since the isy994 so users could not hard code a static IP on the device). So changing routers with different DHCP should not impact the eisy connectivity these days. If you've had a support ticket with UD for this issue and it has not been resolved I would go back to that ticket and get further assistance. For us (other users) to randomly suggest things might not be as helpful as the information provided directly from UD. I'm not sure what pressing the power button to reset or to turn wifi on/off has done to the state of the eisy, but you might be in a state that it's not ready to work correctly. I would perform a power cycle and allow it to fully boot before trying to connect.

Does it happen on loading admin console or if you leave admin console open for an extended period of time? AC is not intended to be left open 24/7 and it has often been suggested (by other users) to close admin console when not in use. Unless there is a reason to have it open (for troubleshooting) then it's best to only run when adjustments are needed. If you are needing to reboot often then you might have other issues that should be addresses. It's probable that you should open a support ticket with UD to see if you're having system issues they can help troubleshoot more than users randomly suggesting things on the forums. No, I'm not having any issues, but again I don't open admin console often and haven't rebooted the device since 6.0.3_3 was installed back on December 5th (for me). Try this page: https://eisy.local:8443/WEB/sysconfig.txt What version of IoX does it show? (please give actual and full numbers shown)

@kmosmen You potentially have a couple of issues. With the Orbi 770 being a mesh system it could be blocking some communication. First please clear Java cache (be sure to check all three boxes in this process) and delete any UD*.state files you might have Information about .state files found in wiki here: https://wiki.universal-devices.com/Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored Then download a fresh start.jnlp from the UD site and clicking on "My ISY" on the top right. If adding the address manually be sure to add the port and "/desc" to the end of the IP address. Information can be found in the wiki how to manually add the eisy to the IoX Finder window: https://wiki.universal-devices.com/Eisy:User_Guide#Can't_Find_eisy The above process clears Java cache, but also removes any stored values that IoX Launcher might have for your system so it forces it to try to find the system at the new IP (more than likely) with the new home router system. If still having issues and if you can connect multiple devices to the same satellite then connect your computer to the same device the eisy is connected to (hopefully both with a wired connection). If the eisy is using wifi connection do you have a way to attempt to connect it with a wire during this time for testing?

Yeah, I see what you're talking about. I get the error too. What is it you're trying to do with that setting option? If things are working then I wouldn't think that's a setting that needs to be adjusted. Since it is an error though you might want to open a ticket with UD so it gets @Javi's attention. It might be a bug, but I'm not sure why that setting is needed as I cannot recall ever wanting/needing to click on that. More than likely it's a remnant of how admin console used to approve the Portal request. It might just be a part of old layout that isn't needed now that eisy-ui is coming along and will handle portal requests differently. https://www.universal-devices.com/my-tickets

Not a “known”/common issue, but a simple step of troubleshooting to look into. Especially when it comes to powering a peripheral accessory. It also depends on your power situation. If you have “dirty” power it can impact the life of the power supplies for anything. I would go back to the ticket and update asking for help. It might have been missed. Unusual, but can happen. Last resort for sure. I wouldn’t suggest that unless UD Support suggests it. Best bet is to work through the support ticket process. No other posts of issues similar to this so can’t really suggest options here.

@johnnyt I would suggest opening a support ticket to see if there is something in the logs that UD sees causing the dongle to go offline or not available to the eisy. How old is the eisy? It might be possible that the power supply has gone bad and not delivering enough power to give full support to the ZMatter dongle (just a guess, probably not likely). Have you tried a different USB port? https://www.universal-devices.com/my-tickets

Try turning off wifi and connecting only over cell data. That should go away. I tested and had same result while I was on local network. Disconnected from the network and it refreshed just fine.

As @paulbates it might fix itself after a day, but more than likely it needs a full power cycle (Press and hold the power button if you see the light turn red release, allow a few seconds then press and light should turn blue when powering up). This would allow the device to update and to poll the time server to get the proper time. Is your location set to a custom location or a pre-defined time zone in the pull down in the configuration tab? Be sure to check that your "Timezone Offset" is correct. Are you running any firewalls, VPNs, or VLANs that might be blocking IoX communication to the WAN?

I don't add many devices, and haven't added many to the portal, but last time I did add something to the portal I had an alert on my phone (iOS) near instantly that a device had been added to the Alexa system. I wouldn't need to run "Alexa, discover devices". It's just shown up as soon as I hit save on the portal system. I assume it was an update Amazon made in the Alexa/Echo environment as it began to support more and more "smart" devices. It auto discovered devices. I'm not sure if/how this would work in the Android world, but I know from my experience (and granted isn't much because I haven't added more than maybe 5 devices in the last 2-3 years) the discovery process seemed to become automated and near instant. Sure, I guess it might be different for other items/users/systems, but personal experience was that it was automatic. And it sounds like @Guy Lavoie experienced the same result.

@balli you might want to try Google Site Search if the threads are old. They could be archived (and won't show up in forums search) Here might be a few for review. I don't think they specifically use IFTTT, but looks like it might not be needed. Good luck.

These instructions still apply according to recent post from @bmercier : https://wiki.universal-devices.com/ISY_Portal_Amazon_Echo_Integration_V3 If something isn't working then be sure the device is NOT running Alexa+. That's seeming been breaking a lot of home automation stuff. My guess is the Studio device is a new device that probably has Alexa+ by default.

Make sure you don't have Alexa+ running on any devices. This has been an issue that sometimes gives this result/reply. You would need to review other threads about Alexa+ to see how they resolved it. If you do have it enabled you just need to go to each device it is enabled on and tell it to revert or disable (I'm not sure exactly what is done as I never enabled it, but have seen other posts about it). For the last few years Alex would auto discover when items are added in the portal. Also, make sure the scene is correctly behaving to being activated from admin console rather than a switch/device. Alexa's control of a scene is as if the "ISY" is the control for the scene. Sometimes the scene is not programmed correctly to operate from admin console, but only when a certain control node us used. Also, make sure the spoken names and node/device names on the UD Portal are unique. Duplicates can be confusing to Alexa.

Be sure you've updated the Polisy to the IoX 6.0 version. It should include the "eisy-ui" ability. https://forum.universal-devices.com/topic/45672-os-143iox-6-release-is-now-available/ See the link above and be sure you read the requirements before blindly updating! There have been some reports of issues updating Polisy so if you run into issues open a support ticket with UD before you try any random adjustments on your own (or by reading other posts). UD has commented in the past that if you run into issues as a result of an update process to always open a support ticket. This helps them as much as it helps the users by being able to see what exactly happened without the user attempting a "self-fix". This way if they find an issue that can be resolved for other users they can implement the change timely.

Incorrect. If you take time to read the forums it's been clearly stated that a portal account is all that is needed. You do not need a paid portal license (that adds other goodies that many find helpful). And as others above point out there is a way to log in with local access again. https://wiki.universal-devices.com/Eisy:User_Guide#Changes_introduced_with_eisy-ui Also, this does not mean that the device must be connected to the internet either so it's still possible to be locally controlled at all times. But, again, many find it useful to be connected to the internet. If you had taken a moment to read the forums or even the wiki surrounding the update (that you apparently blindly attempted) you would have learned about these changes and the method to continue to use your local user/pass information.

@jeff_eisy I'm not sure if it has changed, but @Javi has this in the wiki: https://wiki.universal-devices.com/index.php?title=UD_Mobile#Groups I think that's the only documentation I've seen on how to setup groups.

This indicates the scene isn't programmed correctly for IoX to be the controller. You might need to rebuild the scene or change the settings for IoX to control the scene the way you want it to. You might want to open a support ticket with UD on this one. Seems like you added a device and it might not have completed accurately. You might need to remove it, reset the device, and add it again. But support might be able to give you other troubleshooting tips. https://www.universal-devices.com/my-tickets

@Ross When a device is in a folder you need to right click on the device then there is an option "Remove from Folder"

@ausgarretts make sure you read what @Techman said. Just remove it from a FOLDER. Not from the device. Here is the process in the wiki: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Replacing_a_Device The device must be removed from any folder it is in.

@smokegrub there you are! Looking like yourself again! 🙂 I can't help much on the macOS other than what's in the wiki. I think @Javi or @bmercier posted something recently about how to work with the macOS security issue to get IoX Launcher installed. I know @Bumbershoot posted something a few years ago about how to make it work, but I'm sure a later update changed those processes too. Maybe check this post: https://forum.universal-devices.com/topic/44943-admin-console-not-working-on-mac/ If you already have that machine then I would be using that if that's what you plan to be using in the future. There's nothing really to "move" for IoX stuff, but if you're using multiple computers and one will be the future use machine then I would suggest using that now (again, if you have it). And not worry with the "older" machine. I'm not sure what macOS you mention is so not sure if it's old/current/future. Being old has nothing to do with it. Apple hasn't liked playing with Java for a long time and makes it difficult. I wish it would just work, but you've got to do funky things to make it work. Just glad you've got the grasp of some technology. I'm sure many your age might not have as much experience as you've got. Good luck getting it sorted out.

@smokegrub - Another way to get the start.jnlp file is from UD's website and clicking on "My ISY" on the top right. What computer OS are you using? What browser are you using? Some browsers will not automatically save *.jnlp files and will ask if you want to "Keep" the file before it downloads/saves to your local drive. Then, if you're on MacOS you've got to do some extra steps to make it work correctly. I'm not sure what those are, but there have been posts about it in the fourms and in the wiki https://wiki.universal-devices.com/Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop

@MBrzeski that I do not know. I don't use this but just tried to help with the steps to add the custom keys. Maybe somebody else uses this plugin or Flair support can help further.

As with the OP I would suggest you open a support ticket to get direct help from UD. While they do monitor the forums some they have not had the time recently to directly answer issues posted here. https://www.universal-devices.com/my-tickets Since OP has not posted an update it would be best for you to also open a ticket.

The “adapter” is just a USB flash drive. (I had to ask the same in the past)

No, it's just probably not a UD Matter supported device yet. There hasn't been an updated announcement as to if UD has added more devices under the Matter ability. Since Matter support was announced by UD back in Feb there hasn't been any comment of additional items being added. In that announcement they said, "Support for additional Matter clusters are brewing as we speak." I'm guessing it's been a challenge to get more devices added. You could open a support ticket with UD to see if there is support for this device. https://www.universal-devices.com/my-tickets Also, this doesn't help. Sure you added "as of tonight", but honestly version numbers are always better than just saying "latest" versions. Just FYI and consideration in the future.