Geddy

Since you're the only one here reporting such an issue I highly doubt it's a "IoX issue". It seems more system related to your situation. Typically posts on the forums are more of the issues being faced as people that don't have issues typically have no reason to stop in and say, "my system runs perfect I'm so happy". But I understand that having an issue seems to be easy to point the finger at the system. This doesn't help at all. Imagine reading this months from now and the version is a completely different number than now and somebody thinking whatever ends up resolving your issue would work for them since they'd be on the "latest firmware". Thanks for including a screenshot though showing you're on 5.9.1. For IoX Launcher "LAN" and "Cloud" mean different things. From the wiki: It doesn't mean that you're accessing Admin Console "through" the cloud. It's (quickly) downloading the UI to work with your firmware. It was designed that way when the ISY994 was going from 4.x to 5.x firmware so people wouldn't need to clear the java cache with each update in 5.x line. The "Cloud" option always keeps the UI and Firmware in match. I would suggest that you express this in the tickets you work. So many people that do use the support tickets to resolve issues sing the praise of UD support for taking care of issues quickly and thoroughly. Maybe a time difference from when you're able to work on the system and when they're working means a delay, and the volume of other items being dealt with can delay support replies at time. If you rebooted the eisy and the computer connected without the issue, but then you suddenly had the issue then more likely than not the issue is locally caused by either the OS or Java versions you're running. What computer OS are you using? Many Win10/Win11 will run just fine. Sometimes macOS users have issues because of security macOS involves running Java .jnlp apps. If you're on Windows 10 or 11 will you look up one thing? In the Java settings see if you've got a memory setting fixed in there. Open the Windows menu and type "Configure Java" (or just Java and select "configure java"). Look on the Java tab then "view" and see if there's something in the "Runtime Parameter" cell. This is referenced in the wiki for issues with slow/hanging Admin Console. If nothing is there add "-Xmx1024m" (without the quotes) - as long as your system has fair amount of ram you can use 1024 (or more). The wiki suggests 512, but current day systems usually have a lot more ram and can handle blocking 1gb for this application use. Sometimes I set mine like this: (s = start (min) / x = max) This is just an option if you have a large system with lots of nodes, programs, scenes that take a long time to run though. Lastly, if you're able to exit the cycle again open your programs tab and look at the summary tab and make sure you don't have programs stuck in a loop (programs that ran recently or continue to show last run time of the current time). Click the "last run time" column to sort it by the last run time. It's possible something from your migration has caused a loop that is eating up a lot of memory and not allowing IoX to settle when admin console loads.

@Chevelle Sadly this does seem to be the case. I just tried changing the color (RGB or White temp) in the Hue app and each change made the light come on. I also tried setting a color in UD Mobile and admin console and each color change made the light turn on. Remember in admin console if you're controlling from the device window you need to click the button to the left to actually set/write it to the bulb. Once I clicked that button the bulb came on (to the color I set). I think like @lilyoyo1 suggests just make it a program that when that bulb is turned on (physically?) that the color is changed and hope it's quick enough not to be noticed or shockingly observed. In my test it is daylight so I didn't notice the quick color/temp change, but also was looking at the app rather than the bulb. Also when turning on is probably a better time to change the color rather than just before it's turning off (since it's your "bedtime" routine). It might not be as noticeable in the room you're in at the time the color changes if done at "on" rather than before going off. It's also possible that through an official API (and if the plugin was updated to use it) that it might be possible in the IoX world, but the plugin was created before there was an official API and hasn't been updated to use such.

@srjacob since this appears to be an IoX issue and you've got performed fairly recent migration to the eisy I would suggest you open a ticket with UD to get help on this issue. Open a support ticket here: https://www.universal-devices.com/my-tickets Be sure that you are not running any 3rd party anti-virus or firewall programs on your computer. Also, make sure the eisy has a good network connection (are you wired or using wifi?) and there are no hardware firewalls impacting the device. Please let us know what firmware version (actual number) and UI version you are using. (Help -> About in Admin Console (if it ever loads) or just the firmware showing on your IoX Finder window before you log in. Are you using "local" or "cloud" connection to open admin console (AC)? Try the other option of what you typically use. Does it happen when using the other method? Please post an update as to what support does to resolve this issue. It might help others should they face a similar issue.

@Chevelle what if before your program turns the ligiht off you turn the color. Or are you going from this dark blue to a bright white and would still be noticeable before the light turns off? I haven't tried this and not local to my system to test currently, but is it possible to change the color in the Hue app without the light coming on? If so then there "should" probably be a way to do that in the plugin. However, since the plugin doesn't appear to be actively managed (no recent updates) I'm not sure if it works exactly as the Hue app would and doubt there would be any chance of a change to make it work (in the near future). I think I had a program that would change the color of the light when something happened, but I put the color change line in before the on line and didn't percieve an issue, but it wasn't a light that I would observe in darkness (it was in the living room). It has been a while since I ran that program and don't think I have it still to review. Would you mind posting the text of your program and I would try to remember to test something similiar when time allows. Right click on the program and select "COPY to clipboard" then post the text in your reply.

@TomJ please post an update following the support ticket. It sounds like things haven't properly loaded from the boot for the config file to not even be reachable. With there being updates in the works it will probably help UD by reviewing what happened to your system and have a method in place to get you up and running quickly. We don't need the play-by-play of commands (since they might be different for other issues), but at least let us know if there was something that was found to be an issue. Good luck and hope things are up and running quickly!

@TomJ since this is coming following an update process please open a support ticket with UD to have them help troubleshoot the issue. I've not been updating with the eisy-ui being in testing and have not seen others comment about a version as high as you are referencing (5.9.3). Will you try this local page to get versions: https://eisy.local:8443/WEB/sysconfig.txt If you can browse to that page locally (if you have an error that it's not safe you can continue through as it is just a local served page) please share the ISY version. Should be similar to this, but probably a different version: Since you can access the system via ssh then some parts are running. UD might give some commands to restart and clean up some processes that might not have fully completed in an update. Please open a ticket here: https://www.universal-devices.com/my-tickets

If it doesn’t add the shortcut when you run the start.jnlp you need to clear the java cache again (selecting all 3 boxes). Then run start.jnlp again. More than likely java thinks thins are installed and it’s not actively adding the shortcut. That’s typical following a Java update as well.

@MTellevik from the wiki: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Linking_a_KeypadLinc There are other pages talking about this too, but I think this is the more current look of the window. Note the warning though about using scenes to handle it. I'm not 100% sure how this is handled in IoX 5.x these days.

@Johns9149 when you say "nothing happens" does it not even ask you what to use to open the file? Right click on start.jnlp and make sure that "Opens With" shows the "Java(TM) Web Launcher". That should be in the Java -> bin folder. Look for javaws.exe. (on my Win11 machine it's in C:\Program Files\Java\latest\jre-1.8\bin (also looks like it is in C:\Program Files\Java\jre1.8.0_461\bin) If still nothing is happening make sure you're not running any 3rd party anti-virus (or firewall/vpn) software. Lastly, when you're clearing java cache and have checked all 3 boxes you might have to manually force Java to remove any UD links. See below to find where to remove the application(s) listed. Also change the setting to deleted and remove any UD apps listed there. Just to confirm based on what's on Java's site as of today - you're running: Version 8 Update 461 Release date: July 15, 2025 Just the "plain" Java install when you visit java.com and click "Download Java for desktops" is all you should be running.

There is a difference between “having a portal account” and “having an active subscription”. I think since the eisy came out it needed a portal account so setup and buy plugins. If does not require a subscription to be active. I expect the eisy-ui to be the same. It is trying to login with portal credentials, but that does not require a subscription. It also does not require internet connection (as pointed out above, from the wiki).

@hart2hart is the program enabled to "run at startup"? In the summary tab it should show if it is or not. I would turn that on before the catch up schedule option. I'm like you have read about that possibly causing other issues. This way an individual program is running at startup. I think others have said that could also be an issue if you have a lot of programs running at startup and they have built a startup program to trigger all the other programs they want to run at startup, but with a short wait (a few seconds?) between each run.

@Gayle0012 welcome to the UD forums. Unsure what you’re working with. You probably need to look for Echo forums or Sengled forums to get some help. We are user-to-user support for UD products (IoX running on eisy, Polisy, or ISY994).

The wiki has some old menu information - https://wiki.universal-devices.com/ISY-994i_INSTEON:User_Guide Z-wave specific looks a little old (maybe outdated), but would be the first place I'd look - https://wiki.universal-devices.com/ISY_Users:V5:ZWave:User_Guide This one might help with the button press option - https://wiki.universal-devices.com/ISY_Users:V5:ZWave:Advanced_User_Guide:NodeMenu I don't have many z-wave devices (and none with buttons) so haven't dug this far in the past.

@HTTRC are you holding the set button? Why 5 seconds? What kind of device (model #) are you adding? Typically a very short set button push - at most 2 seconds - I think would initiate the link. Holding for longer was done to direct link with another device. Be sure you're starting the linking process in admin console first. And don't do more than a few at a time so you know what you're adding! Glad it appeared after a reboot, but it shouldn't need a reboot or even a reload of the admin console. Linking should put the new device in the device tree/folder. Be sure all folders are expanded. I believe when new devices are added they are added with their address showing. You can then rename them.

@Ken B good question - my first comment would be to read the eisy User Guide in the wiki to get the basics. https://wiki.universal-devices.com/Eisy:User_Guide Then, before you begin the migration process make sure you READ the full migration process. It's mostly up to date, but I'm sure a few things might have adjusted since they were originally written. Should be straight forward though. One KEY suggestion I make to anybody that might be making the migration is to make a copy of all your existing programs. In the Programs tab, right click on the root folder (usually "my programs"), select "Copy Folder to Clipboard" (be sure to use "COPY"). Then paste that into a text editor (like Notepad for Windows). This way you have ALL your programs in one place and can reference them if things go wrong in the migration process and your programs become corrupt. It's much easier to recreate when you have a "copy" of what you've used for 17 years rather than trying to recreate from memory (mostly because you probably haven't changed programs in a very long time!). Aside from that you can also look at the plugin store - https://polyglot.universal-devices.com/ - to get an idea of what external systems are able to be brought into the IoX world and controlled/monitored from the eisy. Again, after you read the user guide you'll understand more about plugins. Most plugins will have a "more information" button if you click on them to see how to set them up or how they can be integrated with the IoX process. Make sure you have the proper cable to connect the PLM to the eisy. The eisy only has USB connection (for the PLM). If you have a serial PLM you'll need a modified cord (sold by UD) or if you have the old serial wire that came with the PLM you can get an adaptor (similar to this) and connect the USB to the eisy. Good luck! Don't bite off too much all at once. The migration is the most critical step to undertake. Learning after you have the eisy up and running is fairly straight forward if you take time, read, and have patience setting new systems up.

@srjacob what computer OS are you running? In Win10 and Win11 you could try with 2 desktop options (windows key + tab then "new desktop". I've never actually attempted this, but expect it would work to at least have both admin console open at once. There's no way to "migrate" the programs. You'll need to recreate them. If you followed the normal migration path the programs should have come over, but would be broken. Once you have the Elk plugin running and have the nodes in admin console you should be repair the programs. (I'm assuming this as I don't use the Elk plugin somebody that went through the process could confirm if programs were there and fixable after migration.) The best option would be to copy the programs from the ISY994 to a text file then recreate them once the eisy is fully operational.

Before you do anything if you can get into IoX copy the programs to a text file (right click on the root program directory and COPY folder to notepad. Then paste that into a TEXT editor.) This way at least you have the programs as they are now and you won't have to rebuild them from "memory". You might want to plug in the PLM and connect it to the eisy so it would boot normally and not in safe mode when it doesn't find the PLM. (I'm actually not even sure if the eisy does that any more. I know the ISY994 admin console would be in a "safe mode" status if the PLM wasn't connected...I just assume IoX still does that.) As @Guy Lavoie said to install the devices - doesn't matter where they are you can rename later if needed - but at least the eisy will "find"/communicated with all the (Insteon) devices. The others might need a little finessing to find the right mesh locations for best communications.

@shawnv I know Ring has an update to get authentication working so be sure that one is updated. Otherwise, please post your Firmware version (actual number). What ISP do you have? Sometimes I see drops from Comcast (Xfinity) about 2am, but it’s been a while since it happened daily. I wonder if you’re having ISP drops and it’s triggering something. Might be best to open a support ticket to see if UD sees any errors in the Polyglot log(s).

@vspete just tested on my iPad and app crashed as you describe. Did you send a crash report? If you test again and copy a link to this post and include your email and the link in the crash report.

@grossmd yeah, been there a little while. It's okay... Yeah, I just happened to have the same issue and it appears to be a wider issue with the whole skills and other items. Cannot stream linked music accounts either. I'm sure Amazon will fix soon, but it's not a UD issue so just have to wait for Amazon to fix. This is the screen I keep getting on iOS. It works sometimes, but not long enough to do anything and doesn't seem to find all skills when clicking on "Your Skills". So just going to leave it for a while and hope Amazon fixes quickly.

@apostolakisl do you have the serial cable that came with the PLM? I added this to the cable that came with the PLM and it works fine with my eisy. https://www.amazon.com/dp/B00IDSM6BW I do like the UD option for a single cable connection, but if Amazon can deliver quicker might get you up and running sooner. Good luck recovering everything.

@dpichow what kind of router are you running and are you running any hardware firewalls or high firewalls rules on your router? Have you changed your router recently? It seems that something could be blocking the traffic from the ISY994 to the external NTP. Otherwise, your running an outdated firmware (5.3.0 released 2020). First step would be to bring it up to the last release that works for your ISY994 system (since you are at 5.3.0 you would go to 5.3.4 (released 2021). That is a very simple update (at least it seemed to be back when it was released).

@Sner please open a support ticket with UD and maybe they can give you additional troubleshooting steps or get things sorted out. https://www.universal-devices.com/my-tickets If nothing happens when even trying to open start.jnlp it seems like something in Java is blocking it. If you have Java installed correctly try going in and clearing cache (be sure you check all 3 boxes in the process). There is also sometimes people reported (it was more in Win10 though) that you have to forcefully remove it from Java then run start.jnlp again (I might reboot in between). Look up "Configure Java" on Win11. It will open the Java Control Panel. On the "General" tab look for "VIEW" (next to settings in the "Temporary Internet Files" area. It will open another window "Java Cache Viewer". Select IoX Launcher then click the red X. (thanks to @larryllix for this gem a few years ago) While you're in the Java Control Panel look at the "Security" tab and make sure it's set to "High". Still the security warning screenshot you posted above doesn't appear to be a Windows based error screen. Is that some 3rd party software alert window? I feel that something you're running might be blocking this process. While I have Win11 machines I haven't switched to them full-time...just not familiar with that error frame appearance as a Windows alert.

Is this the outcome you expected or is there still an issue? Glad it's sorted out once removed from the folder with conditions. It's a tricky thing. If you don't want a program to run until called on by another program then disable that program. When disabled the program will not trigger. But other programs can trigger the "IF" or even the "Then" or "Else" portions specifically. So if the program isn't working as you hoped if it's on, but then turns off right away it's because that program's "IF" has gone true and thus turning the light off. Disable the "Toggle On Keydrop Light" program and the light should stay on. If you eventually want the light to be off you'll need another program to turn it off. You might also want to look at the summary tab of this program and be sure it is not enabled to run at startup.

@RPS welcome to the UD forums. There was a strange link to a file that didn't exist in your original post. What were you trying to post? If you'd like help with the program please right click the program and select the last item in the menu "Copy to Clipboard" then you can post the program as text in your reply. It will help those that try to help with the program by being able to edit the actual program and not describe what to change in a possible screenshot of the program. Be sure you use "COPY" option. Then paste into your reply. I'm not sure how Caseta items are seen in IoX as I don't use them. Do they have a status and do they send on/off commands? I would suggest not controlling a scene, but controlling the actual device if you're just trying to get it to come on 100% or go off. Since the folder conditions are false it will not allow any programs in that folder to run. Try removing it from the folder and saving the programs. Then test it again.