Geddy

@DJonas how old is the ISY994? Have you ever had power supply issues? What's the light pattern on the front of the ISY? And if you're willing to power cycle it again watch the light pattern when it starts up. https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights Since dashboard loads it seems to be getting to the device on the network. Leads me to think it's computer related or else power related and the draw on power to load the admin console might be causing the issue. Before trying anything else post a screenshot of what you see when you load admin.jnlp admin console. You say above it shows ISY information, but nothing is selectable. Feel free to blur out personal info. Also, be sure you check Firmware and UI in the Help -> About menu (is that even selectable? Next steps I would suggest are: Clear Java Cache (yes, again). Be sure you select all three boxes in the process Refer to this wiki article to remove .state files - https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored (***NEW STEP you might not have done before!***) Delete ALL start.jnlp or admin.jnlp files downloaded ANYWHERE on your computer download a fresh start.jnlp version from UDI - https://isy.universal-devices.com/start.jnlp Run start.jnlp Should put fresh ISY Launcher icon on desktop Run Launcher - Try Admin Console (Cloud) Make sure when you run ISY Launcher that it opens the "ISY Finder" window that looks similar to this: Report back with what happens.

@DJonas What version of Java are you running? ISY Launcher typically works best with the basic Java downloaded from java.com. Current version is: Version 8 Update 341 If you're not on that version or have a different version installed then please use the java removal tool to remove all java installs on the computer. Download the 64bit Java 8 update 341 directly from java.com.

@Banichi glad you got it sorted out quickly. For reference this is in the wiki for the ISY994 for the lights on the front: https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights Though doesn't describe what you experienced. It might have been that it was in safe mode. You might have seen that once you got into the admin console and noticed that it wasn't seeing the PLM. Also, let your client know to always plug the PLM in first then the ISY (about 30-60 seconds later).

@oskrypuch your post was hidden and off topic where you put it, so split it out as a new question for hopeful more attention. I'm sure this is all something that will be revealed as it gets closer to actual release/availability.

@SSchmidt True, you didn't ask that, but you basically got your answer then, and as @lilyoyo1 says there's several posts (certainly more over the last 9 months - so it seems). There's also Google (or other preferred search option) https://www.allhomerobotics.com/comparing-insteon-vs-z-wave-protocol-best/ https://zwaveguide.com/z-wave-vs-insteon/ (I find this one quite "funny" as it certainly has the z-wave lean as to which would be better and why). I think here you'll find a large majority prefer the reliability and function of Insteon. Those that like/love z-wave like it for different reasons and it works for them. Sadly, what works for others might not work for you or might not be what you want/need best for your situation. So you have to make that judgement yourself of what you want to achieve. Good luck! Enjoy the new house.

@SSchmidt So I guess you didn't get this answered in part of your original post about this?

@dpierre something doesn't look right there. You're able to log into the Admin Console to change the admin password, but you can't see the UI version? How are you accessing the admin console? Are you using the ISY Launcher method? This looks like you're running something that isn't setup to communicate to IoP. Maybe it's an old admin.jnlp file from an old ISY994. You need to get the ISY launcher (start.jnlp). DELETE/REMOVE any old admin.jnlp files you have in your computer....ANYWHERE! Clear Java Cache (be sure to select all 3 boxes in this process) Delete any admin.jnlp or start.jnlp files you have downloaded in the past download NEW start.jnlp Run to put "ISY Launcher" icon on desktop Follow steps in WIKI to access ISY on Polisy. Something's not looking right in the screenshot above. If you go through the above steps and still doesn't load into IoP correctly then certainly consider a new support ticket. Good luck. Report back how it goes and if you end up working with support let us know the steps to fix the issue to help others in the future.

When you're in admin console and try to change the password do you get this warning? Can you confirm your Firmware and UI match? I just tested on mine and it worked each attempt. Might want to reopen the ticket or start a new support ticket just to be sure things are installed, updated, and running as expected.

Open a support ticket with UDI. Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com Should be able to help at this point.

Have you tried lower case "admin"? Or did you change your SSH admin password to something else?

@atmarosi I'd try to create a new program (identical to existing programs) and see if a new program works. Also, I assume that you're process of testing the program that you just "run then" and nothing worked. I don't use "fast on" so have you tried to just use "on", or is there a reason that it's a "fast on" trigger? Do other programs work and it's just the ones that turn scenes on/off? Do the programs that aren't working happen to be in a folder? Is there a chance there are folder settings that aren't allowing those programs to run? If they're in a folder move them to the root program level and see if they work. If they do then you have something in folder settings that aren't allowing programs to run.

No worries. It's simple issue. I actually was going more for the option of doing the restore for device specific menu when I read @lilyoyo1's post again and looked at the screen shot and saw it right away. Did that process resolve your issues? Hopefully you're running right again.

Look up one line! You can also right click on any device and "restore device" if you don't want to do them all.

@Old Surfer Dude Glad it works how you've changed it. You might consider updating ISY994 to 5.3.4. There were several fixes to z-wave control from 5.3 - 5.3.4 (specifically in 5.3.2 "Z-Wave button press control & status updates for switches"). While I can't say it would completely fix your issue (since I don't use z-wave). It's certainly something to consider that minor z-wave tweaks were done between the 3.0 release and the current release version (5.3.4).

@smileyw No...inside the UD Mobile app they're calling things widgets... More about them in the wiki here - https://wiki.universal-devices.com/index.php?title=UD_Mobile#Widgets

@jtedesco Great! Glad it worked. Hopefully it's adding them back in. I'm sure it probably isn't putting them back in the order they were so you might need to fix a lot of your programs. Good luck!

@jtedesco You need to confirm what model z-wave board you have. If it has a blue LED on the back of the ISY then you do have a 300 series. If not then you have 500 series. If you have a blue light then you should have only updated to 5.0.16c. It's probably possible to downgrade to that version by installing it and hoping things will come back to normal. I don't have z-wave so haven't attempted such a move.

That "bad" value is known a UI issue. It's fine to ignore and not causing any issues. Mine currently displays: Can you confirm your UI/FW match? Help -> About If you've rebooted/restarted lately have you also power cycled the PLM? Make sure you plug the PLM in first and allow some time before you booth the Polisy.

What you you mean you "STILL" cannot login to PG3? Have you posted somewhere that you weren't able to? You should have probably fixed that before going through an update process that required you to reboot PG3. Sadly, the "reset credentials" part of the multi function button on the Polisy does NOT reset PG3 credentials. (only SSH, IoP, and PG2) You should start a support ticket to see how to reset the PG3 password. Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com

@bpwwer Yeah, they're the same. I wasn't worried about it. Just surprised it didn't update. Perhaps your right...cache ...might have just needed to refresh the page. Worked the second time though.

@bpwwer Great work! Just ran the update. Went without issues (for the most part). The only issue I can mention is that as soon as I hit the "Restart Polyglot 3" option it took me immediately to the ISY Portal login. I let it sit there a while...what felt like long enough for PG3 to reboot (3-5 minutes). Logged into the portal, like it normally requires, then logged into PG3. It still said it needed to be rebooted. Went through the process again, but this time backed out of the ISY Portal login and was in the PG3 window with the yellow window. Waited for the yellow message box to go away and was then able to proceed with the log-in process (ISY Portal and PG3), PG3 is up and running fine. Nice work and thanks for the simple update process.

@geobark If the mission critical is only one item (or just a few) then using network resources and UD Mobile notifications would be your best bet. You can setup notifications to push to UD Mobile for your devices. Setup is fairly easy and doesn't require additional apps or accounts. https://wiki.universal-devices.com/index.php?title=UD_Mobile#Notifications_Tab

Look at the group section in the wiki - https://wiki.universal-devices.com/index.php?title=UD_Mobile#Group_Setup If you still have issues/questions maybe @Javi can help with something specific. I haven't attempted this, but seems like what you're looking for.

9 months later! I bet some of them were welcoming little Valentine's day bundles of joy around the time the text came in!

Come on @MrBill nobody pays any attention to this "warning" when they're dead set on getting perfectly formatted text messages. I mean, it's all in the formatting. Who cares when the messages arrive? It's not like there aren't any other alternatives. And it's been documented in several (dozen?) other posts here that text messages are notorious for arriving late. Sure, they might start out instantly, but when it's something truly mission critical it will be that ONE message that comes in hours (or days) later and it's too late to do anything about it. @geobark glad you found a "solution" to your issue. But know it's only the solution to the question you asked. The REAL "solution" would be to avoid using email to text gateway and consider other alternatives. You can learn more about Pushover on their site - https://pushover.net/. You can then learn more about how to set it up with the ISY by looking at other posts on the forum or by reading the ISY Cookbook found in the Wiki. There are also some basic steps (might be old) for Pushover found on the wiki site. Ultimately, the suggestion above by @MrBill to run Spark is a solid suggestion. And @asbril had the solid suggestion for Pushover. Both are probably more reliable than email to SMS/MMS gateway alerts. At least over time. 👍