Geddy

@tlightne did you follow the directions in the wiki?

@Bob Chase I agree with @lilyoyo1 it's probably better to fix the issue than try to go back to such a different system. Of course if you have a solid 4.9 backup you could try to roll back, but you run a risk of things still not working correctly after that process. Can you be more specific as to what your issues are and perhaps the forums can help work through the issues. Do you have a 300 Series Z-wave board (will have a blue light on the back of the ISY). Is that why you went to 5.0.16c? If you don't have the blue light then you have a 500 series board and can go up to 5.3.4. That might overcome a lot of your z-wave issues. The programs and scenes issue are probably the problem of going from 4.x to 5.x and needing to review all programs. Paying specific attention to any programs that had "adjust scene" in them. Also, I remember when I went from 4.9 to 5.x that all my "disabled" programs became enabled. So it was extra effort to go back through and disable the ones that needed to be set that way. Thankfully, they were in a folder for disabled programs so it was simple to find them. All 5.x updates stated that there might be significant work following the update. Seems that you've just got to work through it.

@MWareman you might be better off getting help through a support ticket. This way @Michel Kohanim and/or @bpwwer can look into the logs a little better and perhaps have a better idea of what happened and how to fix. What update process did you attempt?

@CopyRon It might be since you already have accounts for the new devices that it might be a little more tricky. Just make sure you follow the steps in the wiki for migrating from ISY994 to Polisy - https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Migrating_from_994_to_Polisy Step 10 has specific link to migrating the Portal over - https://wiki.universal-devices.com/index.php?title=ISY_Portal_Migrate_configurations_to_a_new_ISY And I was about to add the exact same image that @MrBill just added. So you should be able to migrate without issue by doing that. Granted I haven't attempted it, but many have and seemed to have been simple. EDIT: One word of caution/question - have you been keeping the Polisy up to date so far? Or is it still in the box? If still in the box when you first get it online check the OS version. Log in with SSH and run this command: sudo uname -a If you're below 13 you should open a ticket with support to see the current suggested route to update. There's problems with original way to update to get PG3 and IoP updated and installed. If you've been updating as time went along, but not running anything in it yet then you should be good to go directly with an ISY Migration.

@tlightne your issue didn't seem to be same as where you posted it so split it out for more visibility for your issue. Will you please confirm your ISY Version (Firmware and UI) and Z-Wave controller?

If you're trying to post what the program is for you need to right click the program then COPY to Clipboard then past to the forum. I think you did "export to clipboard" to get the "xml" in the post above. Copy to Clipboard is the very last option when you right click the program. If you're physically flipping the switch and the ISY still doesn't see the device then there's communication issue. I've never gone through the replace PLM process so kind of at a loss for why it seems to work when you created a new scene, but now they programs don't work. But, now if you're physically triggering a switch and the ISY does not see the event then the PLM links are not there. You might need to factory reset the devices that it doesn't see.

"This is usually related Admin Console state files not being updated properly and especially in case of multi monitors." Does this apply? If not, sometimes Java just gets "stupid" and doesn't handle resizing the window right or just changing things up. Nothing really triggered it (IMO). But I've seen this as the option to fixing. When you said loading from admin.jnlp opened a different finder and nothing was selectable it triggered it might be a .state file issue. Glad it helped and worked!

@DJonas how old is the ISY994? Have you ever had power supply issues? What's the light pattern on the front of the ISY? And if you're willing to power cycle it again watch the light pattern when it starts up. https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights Since dashboard loads it seems to be getting to the device on the network. Leads me to think it's computer related or else power related and the draw on power to load the admin console might be causing the issue. Before trying anything else post a screenshot of what you see when you load admin.jnlp admin console. You say above it shows ISY information, but nothing is selectable. Feel free to blur out personal info. Also, be sure you check Firmware and UI in the Help -> About menu (is that even selectable? Next steps I would suggest are: Clear Java Cache (yes, again). Be sure you select all three boxes in the process Refer to this wiki article to remove .state files - https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored (***NEW STEP you might not have done before!***) Delete ALL start.jnlp or admin.jnlp files downloaded ANYWHERE on your computer download a fresh start.jnlp version from UDI - https://isy.universal-devices.com/start.jnlp Run start.jnlp Should put fresh ISY Launcher icon on desktop Run Launcher - Try Admin Console (Cloud) Make sure when you run ISY Launcher that it opens the "ISY Finder" window that looks similar to this: Report back with what happens.

@DJonas What version of Java are you running? ISY Launcher typically works best with the basic Java downloaded from java.com. Current version is: Version 8 Update 341 If you're not on that version or have a different version installed then please use the java removal tool to remove all java installs on the computer. Download the 64bit Java 8 update 341 directly from java.com.

@Banichi glad you got it sorted out quickly. For reference this is in the wiki for the ISY994 for the lights on the front: https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights Though doesn't describe what you experienced. It might have been that it was in safe mode. You might have seen that once you got into the admin console and noticed that it wasn't seeing the PLM. Also, let your client know to always plug the PLM in first then the ISY (about 30-60 seconds later).

@oskrypuch your post was hidden and off topic where you put it, so split it out as a new question for hopeful more attention. I'm sure this is all something that will be revealed as it gets closer to actual release/availability.

@SSchmidt True, you didn't ask that, but you basically got your answer then, and as @lilyoyo1 says there's several posts (certainly more over the last 9 months - so it seems). There's also Google (or other preferred search option) https://www.allhomerobotics.com/comparing-insteon-vs-z-wave-protocol-best/ https://zwaveguide.com/z-wave-vs-insteon/ (I find this one quite "funny" as it certainly has the z-wave lean as to which would be better and why). I think here you'll find a large majority prefer the reliability and function of Insteon. Those that like/love z-wave like it for different reasons and it works for them. Sadly, what works for others might not work for you or might not be what you want/need best for your situation. So you have to make that judgement yourself of what you want to achieve. Good luck! Enjoy the new house.

@SSchmidt So I guess you didn't get this answered in part of your original post about this?

@dpierre something doesn't look right there. You're able to log into the Admin Console to change the admin password, but you can't see the UI version? How are you accessing the admin console? Are you using the ISY Launcher method? This looks like you're running something that isn't setup to communicate to IoP. Maybe it's an old admin.jnlp file from an old ISY994. You need to get the ISY launcher (start.jnlp). DELETE/REMOVE any old admin.jnlp files you have in your computer....ANYWHERE! Clear Java Cache (be sure to select all 3 boxes in this process) Delete any admin.jnlp or start.jnlp files you have downloaded in the past download NEW start.jnlp Run to put "ISY Launcher" icon on desktop Follow steps in WIKI to access ISY on Polisy. Something's not looking right in the screenshot above. If you go through the above steps and still doesn't load into IoP correctly then certainly consider a new support ticket. Good luck. Report back how it goes and if you end up working with support let us know the steps to fix the issue to help others in the future.

When you're in admin console and try to change the password do you get this warning? Can you confirm your Firmware and UI match? I just tested on mine and it worked each attempt. Might want to reopen the ticket or start a new support ticket just to be sure things are installed, updated, and running as expected.

Open a support ticket with UDI. Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com Should be able to help at this point.

Have you tried lower case "admin"? Or did you change your SSH admin password to something else?

@atmarosi I'd try to create a new program (identical to existing programs) and see if a new program works. Also, I assume that you're process of testing the program that you just "run then" and nothing worked. I don't use "fast on" so have you tried to just use "on", or is there a reason that it's a "fast on" trigger? Do other programs work and it's just the ones that turn scenes on/off? Do the programs that aren't working happen to be in a folder? Is there a chance there are folder settings that aren't allowing those programs to run? If they're in a folder move them to the root program level and see if they work. If they do then you have something in folder settings that aren't allowing programs to run.

No worries. It's simple issue. I actually was going more for the option of doing the restore for device specific menu when I read @lilyoyo1's post again and looked at the screen shot and saw it right away. Did that process resolve your issues? Hopefully you're running right again.

Look up one line! You can also right click on any device and "restore device" if you don't want to do them all.

@Old Surfer Dude Glad it works how you've changed it. You might consider updating ISY994 to 5.3.4. There were several fixes to z-wave control from 5.3 - 5.3.4 (specifically in 5.3.2 "Z-Wave button press control & status updates for switches"). While I can't say it would completely fix your issue (since I don't use z-wave). It's certainly something to consider that minor z-wave tweaks were done between the 3.0 release and the current release version (5.3.4).

@smileyw No...inside the UD Mobile app they're calling things widgets... More about them in the wiki here - https://wiki.universal-devices.com/index.php?title=UD_Mobile#Widgets

@jtedesco Great! Glad it worked. Hopefully it's adding them back in. I'm sure it probably isn't putting them back in the order they were so you might need to fix a lot of your programs. Good luck!

@jtedesco You need to confirm what model z-wave board you have. If it has a blue LED on the back of the ISY then you do have a 300 series. If not then you have 500 series. If you have a blue light then you should have only updated to 5.0.16c. It's probably possible to downgrade to that version by installing it and hoping things will come back to normal. I don't have z-wave so haven't attempted such a move.

That "bad" value is known a UI issue. It's fine to ignore and not causing any issues. Mine currently displays: Can you confirm your UI/FW match? Help -> About If you've rebooted/restarted lately have you also power cycled the PLM? Make sure you plug the PLM in first and allow some time before you booth the Polisy.