Geddy

@andrew77 not sure if it would help at this point, but in the programs tab you can right click on a program and next to last option is "Find/Replace". It opens this window: You might be able to figure out what devices was missing. It also gives the option to find "Raw Text". I haven't used this much in the past, but know it's an option. Might allow you to find all the places you have this "Response type 10" showing up and you can follow the bread crumbs back to what device was being referenced. More than likely it was a node server that either is no longer installed or not connecting correctly. If you're running node servers. Here's an old post that referenced this when upgrading to 5.x: (Found with Google Site Search)

@bmarsh What device are you trying to upgrade to 5.5.2? Recently you posted about updating your ISY994. Note that 5.5.2 is only for Polisy and eisy devices. The last release for the ISY994 was 5.3.4 found in the Current Release area of the forums.

Sorry...don't know about the steps. Just providing the link to the information that OP was asking for. My guess is this might be for people (like me) that are running a Polisy, but pushing data to the ISY994. So restoring the Polisy to eisy might put the ISY994 information into the ISYs menu on eisy dashboard. Just guessing. Again, don't know...haven't tried the steps. Just provided the link.

General steps seem to be in the wiki. https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migrating_from_994/Polisy_to_eisy I'm not sure I understand your question (or overall post as you ask the question then appear to answer it yourself). For the z-wave/ZMatter questions I can't answer that. I hadn't used Z-wave in the past so just connected the ZMatter dongle and about to setup first Z-wave device. Hope it is simple. I've always just had Insteon primarily for the ISY.

I don't think it's available any further. Seems like Portal Occupancy was also part of Polyglot Cloud that got shut down in Feb 2022. I know others use Locative on iOS to trigger geofence events, but not sure how it is being done. Perhaps if it had been setup prior to shutting down of PGC something is still working for them.

How are you trying to connect to the web interface? If just typing in the eisy IP make sure you add :3000 to the end of the IP. So it shoudl be: http://<eisy.ip.ad.here>:3000 Otherwise you can access it from IoX Launcher: (Selecting Polyglot V3 option) If you can't access it how do you think you can tell it's running?

No, I meant like a 3rd party app or UD Mobile. Even though some will suggest that 170001 errors are informational and could be ignored I wondered why you had "[UDSockets] RSub:32 error:6" following that. It was as though a 3rd party app was leaving something open in a connection with the ISY. Perhaps that the node server, but don't know enough to say for sure. I had seen Mobilinc put errors into the log with UDSockets in the past (long, long time ago) so made me wonder. Indeed. If you've worked with the node developer and they suggest it's ISY related perhaps the best step is to open a support ticket, provide the error log from the ISY. What device are you running the node server on? What version of Polyglot are you running? Are you using a Polisy or 3rd party device running PG2? If might be good to also include the Polyglot log package in your support ticket. Submit a Ticket: https://www.universal-devices.com/my-tickets Good luck! Post back how this gets resolved.

If you had searched the forums you probably would have eventually found those links. They've been posted in many places. It was just recently that UDI offered the kit for making the conversion. I had been suggesting that recently, but with that out of stock (currently) if it's mission critical then Amazon to the rescue. Otherwise, hopefully UDI gets some back in stock and can ship soon.

@MFBra A few questions to try to help us out: 1 - what firmware are you on? 2 - please confirm UI and Firmware match (admin console Help -> About) 3 - What are you attempting to do that is causing this error? You just mention sending commands, but why? 4 - Are you running an app to access ISY? If so, which app? 5 - Are you on macOS? It appears from screen shots to be macOS. 6 - What's your general location? Early in your first post it appears to be using a time server in Brazil. (a.st1.ntp.br). If you're not there then you need a different NTP server. The wiki has a long list of error codes to check - https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages Additionally, it would help us out if you explained what issue you've been working on with @xKing that brought you back to needing ISY help. Ultimately, this might need to be handled through a support ticket with UDI, but with answers and more information perhaps somebody on the forums can help get you squared away somewhat.

It might, but most have been getting this (or something similar) and making their own connection as @Brian H points out above. https://smile.amazon.com/dp/B00006IRQA (DB9 to RJ45 Modular Adapter - F/F) Then check your serial to USB that you might have. If not you can get this: https://smile.amazon.com/dp/B00IDSM6BW

@andrew77 are all devices the same type in Alexa? Some might be a switch and others might be a light. There might be a difference. Just a guess/hunch. I've just always used "set x to y" for simple use.

Looks like a release might be pending. Are you able to hit "no" and proceed into existing admin console session? This should probably clear up during the day.

@skydvrz Do you think you have a program stuck in a loop? Have you recently added/edited any programs? If you're able to get into the admin console look at the programs tab then summary and see if something keeps running. You can sort the programs by last run time to see what has run recently. As @matapan you might want to check the power supply as well. If acting normal the ISY should mostly just have a blue light on (I often say it's brighter than the sun because it really lights up a room). If it's not super bright then it's possible your power supply has gone bad and something is running to cause the ISY to power cycle when it's not getting enough power.

Personal preference. Not required to update if you aren't considering changing what you're doing. The current Firmware would be 5.3.4. There are some significant steps to read through, but if what you're saying is that you have a fairly basic list of programs then it would probably be easy to upgrade. My tip for anybody upgrading to 5.3.4 is to copy your programs to Notepad (or any plain text editor) by right clicking on the root program directory and selecting "Copy to Clipboard" (last option on that menu). Paste that into the text editor and save it so you have all the data needed to repair/replace any programs that might get messed up in the process. Mostly just "adjust scene" programs needed a lot of manual help. Others were fine, but disabled programs sometimes become enabled so you would need to know what to disable again. If you're staying with the ISY994 and not running a Polisy or eisy to put node servers into play then 4.9 is just fine. If you're wanting to try out UD Mobile then you would need to upgrade to 5.3.4. But mostly that's your call.

I think you mean your ISY firmware is 5.5.0. I have not had this issue with setting the time or the location. Sounds like it might be UI issue. I'd suggest clearing Java Cache and reloading IoX Launcher (fresh download of start.jnlp). What computer OS are you using? Win, Mac, other? PG3x on eisy should auto discover the ISY running on the same system. It should appear in the ISYs tab with a checkmark next to an active ISY UUID. If try to add manually and you can't get it to load with "localhost" then use the ip 127.0.0.1. You shouldn't need to add user/pass in this step. Though I haven't attempted this to confirm. Mine just worked right away. eisy/PG3x has moved all the password settings into IoX so if you change the password for the system through the admin console it will update everywhere (this is a huge change from Polisy process). Make sure you check out the eisy user guide in the UD Wiki for additional setup steps or troubleshooting.

@andrew77 looks like you might be on macOS. That sometimes has issues with Java and IoX Launcher. If you run into trouble again you should search the forums for mac and launcher issues. I remember specifically @Bumbershoot made this post that might help. Not sure why it's tricky this way, but that's life with Java. Some complain...most have no issues.

Wiki might help you - https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#INSTEON_Support

Looks like Universal Devices has run out of stock of the kits @Techman linked to. If you need it quickly you can order the following from Amazon: DB9 to USB cable - https://a.co/iCM8M4v Cat5 to DB9 adaptor - https://a.co/e1jGLpW You'll need to know the pin out to connect the correct adaptors. I know @Brian H always does a great job explaining that. I have never tried to construct a cable. Pin out info from @Brian H: RJ45-1 to DB9S-2, RJ45-7 to DB9S-5 and RJ45-8 to DB9S-3. That would be the signals originating on the PLM. (Source post) What steps have you tried? It's fairly simple using UD Mobile following the information card that came with the eisy. I did run into some issue on initial setup, but have tried again and been able to connect it fairly quickly, both wired and wireless configuration. Make sure you have the most current version of UD Mobile on your phone. Additional help can be found in the UD Wiki - https://wiki.universal-devices.com/index.php?title=UD_Mobile#eisy_WiFi_Configuration Also there are some videos on YouTube showing the setup process that are linked in the wiki.

Follow these instructions, but remove the board. https://wiki.universal-devices.com/index.php?title=Z-Wave:_Ordering/Assembly_Instructions#Assembly_Instructions But, I think, if you aren’t using Z-Wave then 5.3.4 wouldn’t hurt with the board in. It just wouldn’t function for Z-Wave processes….but I cannot confirm 100%. Just be careful if you do try to remove the board not to short anything out!

Actually split this out as different thread….link @lilyoyo1 is referring to is:

See if this is what you're looking for. Haven't ever tried it and not sure if it's of value, but might be worth trying out.

That's a UI issue. I ran into that recently trying to add z-wave to the Polisy. I just chalked it up to java and active screen layering. It isn't an issue. At least doesn't appear to be an issue. I didn't pay attention to if it suddenly said "not found" or not. But when I tried to add a z-wave device the finder window also appeared above the full admin console window, but the z-wave add dialogue was the active window. As soon as I closed that process the admin console became the active window and the finder window returned to the background (out of sight). If you're able to add z-wave devices without problem then you're good to go. I don't know how to explain it other than possible conflict between Windows and Java forcing a different screen layer on top of another window when there's a pop-up from the active screen. What is odd is being on the same network and getting that message. I normally only see "ISY not found" when I'm trying to connect while remote. Before you log into admin console next time does IoX Finder say "Not Found" or not?

@xgfreon moved your post to a new topic to get better assistance. Since the old topic was almost 2 months old didn't relate to your issue directly. Please see post below from @Michel Kohanim. Step #2 helped resolve this issue for me.

Only CURRENT/supported way to add node servers to the ISY994 is with a Polisy or eisy. To that, Polisy units are difficult to find (though, there might be some referbs coming from UDI site with trade-ins for eisy). Or you can check eBay. Or even post in Coffee Shop area of the forums if you're interested in buying one that somebody might offer up here. Otherwise, you would need to get the eisy that is currently being released. Both the Polisy and eisy are "current hardware" options from UDI. The Polisy is said to be supported for several more years. The un-supported way would be to run a raspberry pi to install Polyglot v2 and attempt to run node servers that way. That's no longer supported by UDI or many developers. You can find information for this in the link in my previous post.

@LMorhac Make sure you read all the steps in the process up updating to 5.3.4 (as linked above). The most important part might be an unmentioned step of copying all current programs to a text document (plain text - like Notepad on Windows). Right click on the root directory of the program tab and the last option is "Copy to Clipboard". Paste that into notepad. This way if you have any program problems following the update you have a copy of everything you had. Be sure you make specific note of what programs you might have disabled. Many found that during the update all programs became active again and needed to be set to disabled if they were previously. Allow yourself a good bit of time to READ the directions before you proceed. Then you can follow along as you work the process.