Geddy

How was the Ring information being passed to the ISY? The Ring cloud node server has been offline a long time so hasn’t been working. If using other methods then please post whole program as @MrBill suggested in first reply.

@larryllix I think @Murphy is trying to add it to an ISY994 as this is in the ISY994 area. In the Polisy the network resources is included in the product. What @kzboray means about the ISY Portal is that NR is actually included in buying the portal. Not so much superseded. @Murphy if you have ISY Portal already then you should already have Network Resources included. If not showing then you need to open a support ticket with UDI to have that corrected. From the wiki: https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Portal:_Integration_with_Amazon_Echo.2FGoogle_Home.2FIFTTT Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com

@layten What's the current FW/UI versions? After you cleared cache and downloaded a new launcher (as suggested above). Rather than going to the programs tab go to Help -> About and checking that those versions match EXACTLY. Above they don't match. Oh....Got it! You've got the wrong Firmware loaded to your ISY! Your Firmware is showing "OADR". Are you running Insteon devices with a PLM? The OADR is usually for the firmware for those WITHOUT a PLM. You need to change the Firmware (just download 5.3.4 (from here). Get the file linked: ISY 994i Series including Z-Wave support With a PLM the FW/UI should match like this: THAT is most likely your issue. Did you recently upgrade or has it always been this way? Hope that helps!

Are you using vlans on the unify product? Are you certain you can communicate between the two? Put the laptop/PC on the same network and try again. From the router can you see an ISY device? The MAC address should be the same as the UUID. If you have ISY Portal account does the ISY show online when you log into my.isy.io? The ISY994 doesn't use DNS, but should be fed an IP address from the DHCP device on your network. Unless, you had the device itself with a static IP and somehow changed your network to a different subnet. Then the ISY994 wouldn't be able to reattach because it is trying the static IP coded into the firmware. This is why it's always better to handle DHCP reservations from the router for the MAC of the ISY994 (or Polisy for that matter). Confirm that you can see the ISY994 from your router. If you see it is attached and still cannot get connected after trying the steps in the earlier post then it's time to open a ticket with Universal Devices and hope they can get you squared away. Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com Good luck! Please post back what you finally do to resolve this...or if you go through support what steps are done to resolve this. So it might help others that might have similar issues down the road.

@landolfi admin console isn't intended to be left open 24/7. What's your reason for leaving it open for so long? The main function of admin console is simply to setup the ISY function. Once setup things should just work. And therefore no other user intervention through AC would be required. If you're looking for a different option then I would suggest getting UD Mobile and running on a mobile device. Still not expected to be kept "awake"/active 24/7, but seems to be much better for being left running in the background (at least on my iPhone) and opening and connecting on demand if/as needed. But again, the whole part of automation is not to require user intervention. There have been lots of reports (as I recall...several years ago) of issues similar to what you experience. It's a nature of the beast of Windows+Java. It's not meant to be constantly running. So what you are experiencing is "normal". Just close AC after each need and launch again when needed again.

Glad that @Bumbershoot was able to provide the help. It seems that's similar to the directions in the ISY Wiki for MAC users found here - https://wiki.universal-devices.com/index.php?title=Main_Page#MAC_Users EDIT: Moved from prior location as was new issue. Was attached to this post: https://forum.universal-devices.com/topic/37031-after-so-many-years-still-cant-connect-to-isy/

Somehow the cloud process isn’t matching FW/UI. You should clear Java cache (make sure you select all three boxes in the process), download a fresh start.jnlp (ISY launcher) and run that to get the icon on your desktop again. Once you’ve done that connect with the cloud method again and go only to menu -> Help -> About and make sure Firmware and UI match EXACTLY. Your current mismatch on the cloud option is what’s causing the issue with the program tab. Make sure you delete any old downloads of start.jnlp or admin.jnlp that might exist ANYWHERE on your computer. This saves you from accidentally using an old/outdated download. And make sure you’re using Java 8 downloaded directly from Java.com and not some random location or random version of Java.

@dpierre Thanks for the follow up. Good luck getting the time to get back to this. Post again if you run into issues and need help.

@dbwarner5 glad it works for you...hopefully the process remains timely. I wonder if could be risky of the delay that IFTTT connection used to be with Ring and ISY. I used to trigger a light if the doorbell rang. Often times it could be hours and a light would blink. The reliance on the web and so many possible time sensitive steps could induce similar delays...as you said...took 12-24 hrs before they started working. Just don't be surprised when a light goes on in the middle of the night because of motion 8-10 hours earlier! I'm adding a few Ring devices soon and was hoping to be able to trigger additional lights on motion alerts. Will be interesting to see how well it works in the long run.

@Javi - is it possible to add the option to select all notifications on the app history log and delete them? Currently you have to swipe them out individually (two steps) or if you hit the trashcan then hit the minus then delete (three steps). Would love if you hit the trash can and a select all option came up or instead of each notification having the minus sign make a check box then trash all selected. Other side of that...is it even necessary to have the notification history in the app? If I've cleared it out of the notification area on the phone it's been received. Why must it also be kept in the app? Just like to clean them out and I don't get many notifications...I feel the pain for those that gets lots of notifications.

@Bumbershoot Same issue...I expect.

@Bumbershoot My guess is you must have run a random update recently. Please see this topic for information that might help:

@dbroere If you're seeking help from Universal Devices the only/best way to do that is through a support ticket. Since you also posted a new thread here and this topic was a month old it's not likely that you'll get the answers you need in trying to bump an old thread when you already have a new thread posted. You can start a support ticket through either of these methods: Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com Locking this thread as it appears to no longer be an issue for OP. Other users can help @dbroere on his post.

You've come to the right place! Well...sort of. Go check out the information in the z-wave (700 series) area of the forums: https://forum.universal-devices.com/forum/218-z-wave-series-700/ As @lilyoyo1 says most information will be the same. Nothing has really changed from the ISY/Polisy/IoP side of things. Although, I don't use z-wave so I can't help specifically. Reading through the tips and tricks that @lilyoyo1 made could help. Otherwise, also check the ISY wiki for help and possible suggestions.

@Hoosier Daddy ...just ran into a similar issue after realizing that I couldn't control the Hue lights through the ISY anymore after a router change. When you logged into the hue website did you look at the applications that were connecting to your hue? The Python was in there. It was the ISY connector. Said it hadn't been seen since May (about the time I changed the router). Since I never really handled the lights through ISY I didn't bother about trying to set it up again, but I kept getting errors with PG2 setup and figured it was because the IP had changed. In the logs it was still looking for the old 192.168.x.x address. I tried to add a custom entry for the new ip, but it didn't seem to take. I removed from PG2 and tried PG3 and same issue. Since I hadn't ever really relied on the ISY to control the Hue bulbs I just left them out of it for now. I can control them with Home Assistant now, and in reality just have them setup in the Hue app for schedule as well as connected to Alexa for voice handling so not missing out on much. Just thought I'd suggest looking at that "All applications" area and see if you remove the python from there if it makes any difference for you. The PG2 had a link to the readme for configuration tips, but the PG3 version went to Hue's site. I'm not sure if @xKing is still supporting this node server for PG3 or if it was just ported by UDI to be available in PG3.

@Javi love the alarm clock one! Hopefully only using a few seconds of that though...it gets long (and annoying) if you use the full 19 seconds) My top three are from @DaveStLou: Others I like: Cellphone - SMS Notification https://www.shutterstock.com/sound-effects/sound-19532-cellphone-sms-notification UI - Letting You Know (first 2 seconds - if you can edited them down) https://www.shutterstock.com/sound-effects/sound-19390-ui-letting-you-know Raspy Blast https://www.shutterstock.com/sound-effects/sound-15282-raspy-blast Software - Start Positive https://www.shutterstock.com/sound-effects/sound-15740-software-start-positive Sounds are difficult to make everybody happy, and even more difficult to try to make on your own (unless that's @Techman's way of volunteering to make some! ). I wish some old Blackberry alert tones were royalty free. They had some attention getters. I like the thought of having customizable tones rather than default iOS/Android alert functions. But I guess Android allows a lot of different variability than iOS. Most apps don't think of including customized ring tones, and if they do just a handful is enough to make it feel customized. We all know what it's like to be in a crowed area and hear somebody's (default) Ring doorbell/camera alert go off...just watch how many people grab for their phone. It's comical to people watch that way. Good luck picking!

@Blackbird rather than waiting for it to happen again I would reboot the ISY994 and see if it happened when it first starts up. I had an issue like this a few months ago with a new program that was triggered to always make sure an outlet was on. It trashed the system when it first booted up, but settled down after a while. Perhaps you were having that issue at startup. I would suggest fixing it rather than thinking it went away and won't happen again. It's always bound to happen when you least expect (or want) it to happen. The info that @MrBill gave helped me fix my issue. I wasn't certain exactly what was going on, but found the offending program quickly and disabled it and things returned to normal.

@Murphy welcome to the forums. Good luck on your adventure. As @lilyoyo1 points out PG2 is no longer being developed and minimal support is probably available for that option. The latest device from Universal Devices is the Polisy, and is the only way to get Polyglot v3 (PG3) and the new node servers. It will also replace the old ISY994 device with ISY on Polisy (IoP). But, if you've got a rPI and willing to try what you can with PG2 then be sure to check out some recent posts in the Polyglot V2 forum area here - https://forum.universal-devices.com/forum/155-polyglot-v2/ There seems to be some changes through the years with rPI OS updates that might not exist in the original setup process. More information about Polisy and perhaps other assistance can be found on the UD Wiki - https://wiki.universal-devices.com/index.php?title=Main_Page

@webminster since your other post "sent" you here and this thread is inactive for over a month, I would suggest you open a support ticket to get specific help. As @Michel Kohanim posted above there was some sort of bug, but the forums aren't a place to track bug progression. I would suggest opening a ticket and describe what your issue is and submit your log there (I think it needs to be in .zip form though and not .txt). If it is "still" a bug then having a ticket in the system may allow UD to track the resolution better. Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com Good luck! Please post back to your original thread when you get this resolved (what helped resolve the issue). Since it would be specific to your issue.

@MJsan excellent! Indeed lots of great help around here! That's exactly what I've been doing. Checking out a few little things with PG3 and node servers and small non-Insteon things I have. Good luck when you make the migration. Let us know how it goes or certainly post back with any issues you might have.

@ccclapp I know you said "PC", but are you actually on Windows PC or are you a macOS user? Reason I ask is the biggest issue I've seen are users with macOS...those baffle me as they either work as expect or don't, and take a lot of interaction to make work. Otherwise, it sounds like a system/network issue for you as there aren't tons of others having same issues...or else they too are sitting quiet on the sidelines. Please note that "admin.jnlp" and the ISY Launcher (using start.jnlp) are different methods. The new process only involved "start.jnlp" to put the ISY Launcher on the desktop. The only time I would suggest using the admin.jnlp is when macOS users have issues with ISY Launcher. Using the ISY Launcher always assures the UI and Firmware match. When you download the admin.jnlp directly from the ISY you must do that every time you update the ISY and is also known to have more issues when Java updates to that removes the links to access admin console (I feel that's what happens to you if you don't use it very often). Two important questions: 1) What is your Router/Network gear that you are running? Are you using ISP provided router/modem combo? Or your own modem with a router handling DHCP? (make sure you have DHCP reservation for the ISY handled by the router rather than setting static IP on the ISY994 itself) 2) On your computer are you running any Anti-Virus (other than Windows Defender) or Firewall (other than Windows Firewall)? If you are...TURN THEM OFF BEFORE PROCEEDING AND KEEP THEM OFF THROUGH SETTING UP THE STEPS BELOW. My suggestion would be to start from scratch with the computer. My directions are from the Windows PC approach: In your "downloads" folder - REMOVE any existing copies of "start.jnlp" or "admin.jnlp" (or any other *.jnlp files). Remove any such files you might have downloaded and stored elsewhere. Don't want to run the risk of using an old file in following steps! Clear Java Cache https://www.java.com/en/download/help/plugin_cache.html BE SURE YOU SELECT ALL THREE BOXES!!! Remove all Java installs - either through control panel (Programs and Features) or using the Java Uninstall tool found here - https://www.java.com/en/download/uninstalltool.jsp REBOOT computer Install Java - https://www.java.com/en/ ONLY use the current Java for Windows (currently showing: Version 8 Update 333) Don't use any "fancy" version or any versions downloaded from "strange" places. Download ISY Launcher from UD Site - https://isy.universal-devices.com/start.jnlp Find the file you just downloaded and run it (usually double clicking, but don't want to assume in case you have single click enabled) This step should put the ISY Launcher icon on your desktop that should look like this: BEFORE YOU RUN ISY LAUNCHER --- log into your router CONFIRM your ISY is connected to your network (find the IP # for the ISY - Look for the mac address that should match the UUID if you don't see something that specifically says ISY994). Once you confirm that the ISY is connected to your network then proceed... RUN ISY Launcher You should get a window that looks somewhat like this: Note: this window has Polisy lines showing, but if you just have an ISY994 it should populate If the window does auto populate the ISY (as you indicate) then you need to add it manually. Click "ADD" You should get this window Type: http://<ip of ISY>/desc the "ip of ISY" is what you wrote down a few steps ago This should add it to your ISY Finder window. Click anywhere in the row of the added ISY and it should pop up the "admin console (lan)", "admin console (cloud)", and "dashboard" options. Click on "Admin Console (Cloud)" option should load into Admin console FIRST STEP - make sure you go to Help -> About and make note of the user interface and firmware you're using. They should match identically (down to the date code and time stamp). Latest firmware for the ISY994 is: 5.3.4 (from July 2021) If you're using a PLM it should have about as seen below If, you go through these steps and still have issues please consider opening a ticket with UD support to try to get further guidance for why you cannot get this to work as expected. Again, since it works flawlessly for so many it's some system issue you're facing. Good luck! Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com PS: Thanks @Techman...posted while I was typing to steal my thunder of clearing java cache, but you said you did that. I think starting by completely removing Java gets you to the spot of really a "fresh start".

Yeah, I think it's just used this this case to indicate that it won't get further update/development. However, as @larryllix points out there are some database dependencies in play that will eventually be removed.

Yes, you would be nuts! This should not be something you attempt. As @stillwater points out you cannot run 2 PLM for only Insteon devices. Now, if you wanted to run two different systems you could, but Insteon can only be controlled by one (1) PLM at a time. Others here have had Insteon on the existing ISY+PLM and run different systems on Polisy and IoP. I don't entirely know the setup for if you get into node servers of how to point some at the ISY and some at IoP. So, really, you'll end up making it harder on yourself. If you attempt to have some items moved over to IoP you run a big risk of having 2 PLM sending powerline signals and creating noise and disrupting the path from one controller to device. So I wouldn't even suggest having a sub-set for testing. Make sure you follow the steps in the Polisy User Guide in the wiki for migrating from ISY994 to IoP (ISY on Polisy). Many have completed the migration over the last several months. While some processes might have altered slightly you should read through this thread to know about any "gotcha" moments that might get you. Remember...lots of user-to-user help here if you run into issues. Good luck!

@mmb Is this the post you're talking about? You got lots of responses there, and as you say you went the Gmail route. I think the biggest issue is that nobody has had/posted successful use of outlook.com settings so since Gmail is shown in the Wiki and it's known to work it's often the path of least resistance. You said outlook.com settings worked fine on Polisy. Do you still run those settings on Polisy? I think Outlook might need some of the same setup steps that Gmail needs (or once needed) by allowing pop (even though using SMTP isn't the same), but yes, the Outlook setup for SMTP suggest STARTTLS, but you seemed to indicate that just TLS was working. The other option might be to use IMAP settings: Server name: outlook.office365.com Port: 993 Encryption method: TLS But, I have not tested these settings. I just see them in the Outlook.com setup for synching email. One thing for @LarryCRetired (and others) to remember is that Outlook also now has 2FA settings that might be enabled and an app specific password would need to be added to the account rather than using the standard User/Pass that you have setup. So if you have 2FA (two factor authentication) active on the account you need to find out how to add an app specific password for Outlook.com. Honestly, I wouldn't have any free email accounts without having 2FA setup. But that's just personal security preference. PS: @LarryCRetired just noticed on the Outlook site that the SMTP settings are different than what you're using... Server name: smtp.office365.com Port: 587 Encryption method: STARTTLS

@LarryCRetired I can't help you with outlook.com settings, but if you read through this thread you'll learn how to reset (or setup) your Google account so that it will work. It's quite simple (if you follow the steps that Google outlines). I've always used Gmail for my notifications and haven't had any issues...even with the latest changes to their systems.