Everything posted by Geddy
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Does Polisy support adding new X10 devices?
I don't know first hand, but there have been a few other posts about X10 working with IoP. Seems to be hit and miss. Here's one that might help:
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403 Error accessing https://isy.universal-devices.com/994i/
@Sachelis well...in truth...the url you posted is "impossible" and "wrong". There was should have more to the URL. That's why I asked if you actually posted the bookmark URL or just summarized it. Looking back at some old 4.x release posts the URL had the version number behind the /994i/. I had to go back to 4.3.x release notes to find that. And yes...I remember the days of having to use IE to start the process. But even at the 4.3.x stage Chrome had removed such Java support so IE was the only way to still access it. That's why the ISY Launcher method was vital. It helped resolve two issues (reliance on IE to launch admin console and helped match UI/FW by default). I'm not at a decade yet, but just over 6 years so I remember the old process...vaguely. Thankfully, the new way is simple and easy. Let me know if you have any issues with it. Hopefully your ISY is somewhat up to date.
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Questions about migrating to Polisy
You're still having these problems? Didn't you post about that a year or so ago? I would have thought it had resolved. I would have scrapped Google home long ago if I couldn't make it work for something simple like that.
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Questions about migrating to Polisy
@TriLife Yes...well...I believe you can, it should be possible. Are you going to leave z-wave items on the ISY994? Also, since you are going to be removing the PLM from the ISY994 you should change the firmware on the ISY994 to the non-PLM version so if/when you log into the admin console it's not showing being in "safe mode" because there's no PLM connected. You can find the different firmware in the release threads. Basically, the Polisy would run PG3 and IoP. You would enable Insteon support on the IoP and then follow the migration process in the wiki (Polisy User Guide). Once you got all the Insteon devices moved over you should then reset the ISY994 with the non-plm firmware. I don't use Z-wave so can't help with the process there. I'm not sure if there's a way to backup just z-wave and then just restore that to the new firmware on the ISY994 or if you would have to set everything up again. I know @lilyoyo1 and @asbril more proficient with z-wave that they might be able to answer that specific process. There is still little known about the eisy. That's just been a few posts from UDI about that and think it's a new device that will work just like the Polisy. It seems that Polisy and eisy will maintain some similar support for the time being. PG3 is still the route that development appears to be going. It's so new that I doubt it would make a major course change at this point. (All just speculation...I don't know...I'm just a user like most of us here!) So I'd say stick with the Polisy since you have it in hand. Keep learning to develop for PG3. If you're in the UDI developer system then you have all the tools needed to keep current as Polisy and eisy are available and as PG3 continues to advance.
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403 Error accessing https://isy.universal-devices.com/994i/
@Sachelis Is that URL you posted exactly what you have in your bookmark that you've used for ever? I recall "back in the day" there were links that were needed back when browsers handled Java requests and opened the admin console that way. Long ago browsers stopped supporting Java and how it launches applications such as the admin console. In 2018 UDI released the "ISY Launcher" method so a browser isn't required to access the ISY admin console. This "new" way is a cleaner, easier way to access the admin console. This process also always makes sure that the User Interface matches the Firmware of the ISY994. Since that was a large issue people were having as upgrades were being released over the last few years. There is an alternate way of getting the admin console file directly from the ISY, but it's just that the current suggested/preferred route is using the ISY Launcher process.
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Support thread for: ISY on Polisy (IoP) v5.4.4 (May 25, 2022)
Go to this link: https://forum.universal-devices.com/forum/339-current-release-announcements/ Click the "Follow" near the top right and make your selection for how to be notified. When new posts are made in any category within that release announcement area you'll get a notification and you can read the post about how to update your system. There's no need to randomly update if there hasn't been a release announcement made. That's what gave people issues before.
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Insteon acquired and servers coming back up
WHAT? It sucks? I thought it was a feature? HA! Just kidding. Agree...it would be nice to have a way to mark a product as "not subject to popcorn effect". Heck...Amazon can mark products "human friendly" or whatever they claim when a product can work with Alexa. That's great, but Alexa can't work with this human sometimes. (stupid "smart" speaker!)
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ISY994 having multiple issues - UI is getting stuck
This sounds like you’ve got a program stuck in a loop. @MrBill has made a post recently about braking the look so you can control the programs again. Check this thread out: Hopefully that gets you squared away. If you can get to the summary tab of the program see if one keeps running or see what’s most recently run. Post back if still having issues once you set the folder option to stop all programs. Make sure you just use this test folder option in the ROOT program folder.
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I can't get PolyGlot to load via the portal
@C Martin If you mean you clicked the right link seen here: That's trying to open Polyglot Cloud. And as @Bumbershoot points out that's been turned off for a while. That's not accessing any local/home Polyglot connection. Currently only the IoP process (as far as what's running on a Polisy) is accessible while remote (to the best of my knowledge). If you need to access your PG2 or PG3 while remote I think the only way to do that is run a local VPN to make a connection while remote.
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"Entry 12" in IoP Config/Email/Customizations
@larryllix thanks! Just saw your post about it in another thread...
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"Entry 12" in IoP Config/Email/Customizations
Got it. Just found that when I deleted the entry the program change to "[Entry #]". Appears to be a slight UI "bug"/anomaly. I suggest you start a support ticket to see if @Michel Kohanim can recreate on a test system. While I kind of see it happening it changes/updates if I click elsewhere and is correct when I come back to it. My test steps: Create notification customization of name = "test 1" Save customization Create test program w/ notification to "test 1" in "THEN" save programs exit admin console launch admin console - everything looks correct delete customization name = "test 1" save customization tab program now shows "[Entry #]" referenced where "test 1" used to be. save program tab exit admin console launch admin console program tab referenced "test 1" click "Configuration" tab -> Emails/Notifications -> Customizations - confirmed that "test 1" wasn't there Clicked "Program" tab - program now references "[Entry #]". In trying to fix it...I made a new customization (saved) and then updated the program (saved). Exited AC. Launched AC. Program showed "[Entry #]". But, then I clicked over to Customizations and then back to Programs and it referenced the new customization name. Ran "THEN" of program and notification came through just fine. What's also strange is that when the program references "[Entry #]" and I run "THEN" of the program I get the notification that I expect to get. The program showed incorrectly until I clicked on the Customization tab. Just changing from Program Details to Summary to Variables did not change the program. I had to click to Configuration and to the Customization tab to make the program read correctly. And yes...it also resets every time I load admin console, but will refresh just by clicking on the Customization tab. Very odd. So yeah...might be a UI bug. Best way to track bugs is through a support ticket (not through the forum). So I'd suggest opening a ticket. Explain your steps so that they can recreate your steps and hopefully reproduce the results.
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"Entry 12" in IoP Config/Email/Customizations
@webminster Are you still having this issue? Not sure on this one. I just tested a few notifications and programs and the name didn't revert. Have you attempted to delete the "Entry 12" and create a new notification? For me, the program didn't change the reference until I saved the renamed notification so I'd say you did that part correct. Make sure you hit save on the programs tab! I did further testing and have this issue if I don't press save on the program tab. Even though you didn't directly change a program it might be an oddity that the system isn't pushing that program change to saved status so when it reloads it pulls up the last saved state for the program. Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com
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How to recover missing Updates green bar? / Meaning of 5 Beeps?
@Techman OP stated running ISY994 v5.3.4; those buttons aren't available on the ISY994. The process you reference is only available on IoP. Additionally, the OP is using PG2 and hasn't updated to PG3. Sadly, OP apparently didn't receive the email that was sent in early July or didn't read the forum post referenced in their original post warning that the SSH method was causing issues. @Michel Kohanim informed the OP to submit a ticket for assistance because there are certain steps that must be attempted if the SSH update method is attempted and corrupts libraries. So, the best way to resolve this, currently, is through opening a support ticket.
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How to recover missing Updates green bar? / Meaning of 5 Beeps?
You’re logging into PGv2. I believe @Techman is looking at the PGv3 interface. Please just start a ticket as @Michel Kohanimsuggested to get taken care of.
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PG3 CAO Wireless Tag URL Calling errors
Doubtful, but could be one or two out of the 6 pack. Some changed about 3 months ago from same batch are 80%+ with all setup the same and not in cold areas. 2 that are reporting 75% were changed about 2 weeks ago. And were ones that kept getting bad URL call emails about.
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PG3 CAO Wireless Tag URL Calling errors
Anybody else check to see if this impacted battery life? I just changed batteries in a few tags and they're suddenly at 75%. Normally it's months before they read 75%. So I wonder if the issues were trying to connect to the tags non-stop and caused battery drain faster. Wished I could have gotten my wife to unplug the tag manager faster.
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SMTP Settings "Default Settings"
Make sure you delete any old messages that came through with numbers. The phone (or as @MrBill says AT&T) might be picking something up and applying that number to it. I'm on iOS and T-Mobile and it came through with alerts@ email for the from. Have you tried the @mms.att.net as @MrBill suggested?
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Insteon acquired and servers coming back up
Interesting posts.... Exactly! While I have no idea of what was going on I do know the process of shipping/importing. If the old Insteon owners were indeed having financial issues it's quite possible that their material got held up in transit and was being held by their freight forwarder as collateral against duties paid in good faith. I know the freight forwarder I use ends up with some crazy stuff if other clients refuse to pay or don't pay for duties. The items are held in bond until that bond expires and then the freight forwarder could liquidate the material to be made hole. Although, from reading between the lines in some of the posts and chatter that's probably not the case here. I think @lilyoyo1 has implied/confirmed to having received some Nokia products for review/testing so something was received by the old Smarthome. Perhaps the "new" Insteon has to work out the license deals with Nokia (like some here have speculated). Maybe there is an unknown amount of inventory available for Insteon to sell, but what about working with existing equipment (there were lots of promises made in the past...not sure what will/won't be available at this point). The main thing...it's highly doubtful the prior owners had 12 months of supply in transit or in a warehouse somewhere that the new owners can just start selling. Surely those that were in negotiations to buy the assets probably know better, but are limited by confidentiality agreements from the negotiations that we'll never really know. PS: Want to know how bad the supply chain (still) is? Check out this story from the other day: https://www.freightwaves.com/news/traffic-jam-of-waiting-container-ships-is-now-as-bad-as-ever Why isn't this being covered by the media like it was last Nov/Dec? Well...Christmas isn't on the water yet! Oh...but it is. Shipments leaving China now might not reach the east coast until mid-October. Leaving little time for retailers to get to warehouses or stores for Christmas purchases. Then don't miss the point about a possible blockade in the Taiwan straight thanks to the Speaker's visit this week. (sorry...this just hits too close to home for me) It's nothing new that the big chip suppliers are expecting a 20% downturn. That's been in the news for about 7 months now. I think it's just now getting attention because it's another quarter reporting period and Q3/Q4 forecasts are being re-confirmed as to what many were speculating in Q42021. That's why their stock prices are in the tank (FYI - dollar cost averaging into some of those stocks are sweet deals these days!) But tech as a whole has been the long game and anybody that thought it would be better now was foolish. It's clearly going to be 2023-2024 before they see improvement. Many have been pointing to that, but the "news" had ignored that hoping things would just turn around. HA! 2-3 years? Last I read Intel was suggesting 7 years minimum before they could be producing at a capacity that would be able to supply even 50% demand. Our Government is patting themselves on their backs for spending money to encourage companies to move back to the US. At the age some of the "leaders" are they'll be lucky to still be alive before production is fully possible to be sustainable for our demand. It's not a rosy picture anyway you cut it. Let's just hope there's SOME good news soon that something indeed is available, and available at a quantity that will allow for new customers to enter the ISY/Polisy/eisy world soon so we can continue to support them as we have been for so long!
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Not receiving text notifications.
@Prana electric I think @Michel Kohanim means remove the whole thread of texts on the phone. I just ran some tests using the default server on IoP and they were delivered to T-Mobile network almost instantly. They were received from alerts@universal email. So I'm not sure how you got some from multiple long numbers like that. Perhaps it was in the process of moving the server to SES, but try again. Delete all current alerts/tests first though.
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SMTP Settings "Default Settings"
Thanks @Michel Kohanim for the update. Testing the default with T-Mobile email to text worked almost instantly. Hope other carriers continue to support this. I know Google Voice stopped forwarding texts (sometime last year) to the actual cell phone because of some abuse issues. https://www.engadget.com/one-of-google-voices-best-features-is-going-away-092145507.html#:~:text=The Google Voice app now,ring all your other phones. https://9to5google.com/2021/03/09/google-voice-soon-no-longer-forward-messages-phone/ I always wonder when people start having relay issues from email to text if the carriers themselves start turning it off. I know it's low priority delivery as it is (for most carriers) so what's keeping them from turning it off completely? Text comes in from the alerts@universal email so that's great!
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PG3 CAO Wireless Tag URL Calling errors
@JimboAutomates the Google group got a reply that it should be fixed. I haven’t gotten home yet to plug the tag manager back in to tell. Hope others are working now.
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Power hit, lost network connection, now flashing error and memory
Please refer to the wiki for front light meaning: https://wiki.universal-devices.com///index.php?title=Main_Page#Front_Panel_LEDs/Lights Sounds like it's not able to access the network. Did you have a static IP set in the ISY994 or DHCP reservation on the router? (Note: the preferred method is to have DHCP reservation at the router level and allow the ISY994 to connect automatically - in case you ever replace the router it will connect to the new DHCP table of the new router.) I'd suggest power cycle everything and perhaps even trying another network cable from the ISY994 to the router. Depending on the cause of the power outage could have impacted the network cable. Power down steps: ISY994 PLM Router Power UP steps: Router (wait several minutes) PLM (wait at least 1 minute - check that light on PLM is steady) ISY994 (observe light patterns - review wiki) Once everything has power again log into your router and see if the ISY994 has connected to the network.
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PG3 CAO Wireless Tag URL Calling errors
Getting same errors...so far rebooting tag manager has not helped. And if recent history proves anything you won't hear anything from the company for support for several days. I had a support ticket go unanswered for about 4-5 days a few months ago, then 8-10 days on replies.
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Power Outage - Polisy Offline
Probably so, but that shouldn’t prevent you from logging in. Good luck with the ticket. Let us know how this gets resolved.
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Firmware update failure
Have you been able to start a new support ticket? Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com In the meantime confirm the lights and review the meaning/behavior in the wiki… https://wiki.universal-devices.com///index.php?title=Main_Page#Front_Panel_LEDs/Lights Reseat the microSD. It might be corrupt if failed during update and you will need to follow the process of replacing the microSD card.