Geddy

I've never had to change the (Micro)SD card on the 994i so can't really help you if you missed something. The steps are in the UD Wiki - https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Replacing/Formatting_an_SD_Card Looks like the link you provided is to the ISY Cookbook (also available to download from the UD Wiki).

And now you've got your own sub-forum for help/discussion/feedback... https://forum.universal-devices.com/forum/372-kaiterra/

Doesn't appear to be. Since AM/PM is an option then it appears to just be written in 12hr format. I did the same as you to change the clock setting and restarted AC, but programs still had AM/PM option so figure that's just hard coded that way. Glad they already got you sorted out. UD has fantastic support!

I'm sure they'll get you taken care of. Although @Javi posted a process that might help you out...Give it a try. Make sure to pay attention to the last paragraph in the post...if it doesn't work let them know in your ticket so they can do some troubleshooting from their side and possibly change the process some.

Oops! Shouldn't have "factory reset" the Polisy! Just the devices would have been fine. I am not 100% sure, but I'd just go through the activation process again. Do you have a red "x" to the left of the UUID for the Polisy on the ISY Portal? You say it's showing offline (so there is probably a red dot to the right of the UUID - this would be green if it were online). I'd click the "x" to remove it from your account then add it back. That should initiate the signal to the ISY on Polisy to approve from Admin Console (again). If that doesn't fix it then open a ticket with support and they'll get you setup just right.

The cookbook relates mostly to ISY (as a software/service). It just so happened that at the time only the ISY994 was the device it was designed for. ISY994 = Hardware Polisy = Hardware ISY on Polisy = Service/Software (IoP) (simple way of looking at it) The underlying information found in the cookbook still applies to the IoP setup and function. Until there is a major shift in the UI or logic. The wiki is the same way as the cookbook. While even some of the wiki still references the OLD ISY99 and ISY26 the general idea applies to ISY no matter if running ISY994 or ISY on Polisy. Here's some helpful programming tips you should read through that would answer questions you might still have... https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:How-To_Guide#Programs

Found links in the wiki - https://wiki.universal-devices.com/index.php?title=Main_Page#Instructional_Videos

@borg3814 did you try what @MrBillsaid above? This is also in the wiki: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Getting_Your_Free_ISY_Portal_License To activate on Polisy you have to create an account, get the free 30 day trial. Associate the UUID with it and it should push the portal request to the configuration tab for you to approve. Then email sales for the 2 year period adjustment.

Make sure you get the ISY Cookbook. It will have lots of programming information that should help. 1) programs are event based and “run” when the “IF” statement is true. So if you have a program that says to do something at 7pm and have it set for every day then it will “run” the “THEN” line at 7pm. 2) yes, I think. But basically if you have a generic program to turn something off at a time it will turn off then If that time is 1hr after the program turned it on then it will go off. Again, read the cookbook for programming education. There are also some good videos on YouTube to help you learn. 3) the else is used in the false of the IF. basic (because I’m on a tablet rather than a computer) if from sunset to sunrise then turn light on else turn light off This would turn the light on at sunset and turn it off at sunset. Once you learn the programming skills this will be clear. Please start with simple timer programs then work up to more advanced and elaborate programs so you understand what you’re doing. Welcome to the forums and have fun learning ISY/Polisy.

@borg3814 have you approved the portal request on the admin console? If you log into the ISY Portal it’s showing offline? If so then you haven’t fully activated portal for your ISY. Make sure to follow these steps. What device are you using? ISY994 or Polisy (ISY on Polisy) What’s your firmware on the ISY? UD Mobile only supports 5.x line.

Some recently suggested an Ecobee option since there's a node server that could give you ISY options. But that's only from searching the forums. Perhaps others might have more feedback on your request than one from a few months ago.

@Prana electric Congrats on getting things and good luck setting it up! I guess you didn't read through the information provided on your prior post that pretty much gave you everything you'd need to set up and running. Good luck as you learn!

Have you followed the steps through the Wiki for setting up with the portal access? https://wiki.universal-devices.com/index.php?title=UD_Mobile#Existing_Portal_Users The URL should start with "https://my.isy.io....". It should be auto generated after you log in following the steps in the Wiki. Welcome to the forums. Post back if you're still having issues. Perhaps @Javi (the app developer) might have other steps to attempt.

It saves the file with the addresses you have showing (should save a file with a "*.state" looking file name). If you have both the local and the remote address then there will be two lines. The next time you are remote your finder will probably come up empty. Just hit "load" and find that file and then you'll have the local and remote addresses and be on your way. As I said...this happens. It's not something I've ever tried to figure out how/why it happens. If you'd like to know more then I suggest opening a support ticket and asking them specifically what is happening for your situation. It's not such a big deal for me so I have my processes and keep on trucking. Exactly! That's what I've been saying. The ISY Launcher icon opens up the ISY Finder window. If you're not local then from my experience is that sometimes the Finder just wipes out whatever you've had in the past. I don't know all the details, and haven't cared to dig too deep into it. You appear to want to dig deeper. So I suggest opening a support ticket. So basically, the steps I suggest you use: When local the finder will add the local address. (Uses local credentials to login) Add remote ISY Portal URL (uses ISY Portal credentials to login) Click "Save" (save the file "ISY-Finder.(date+time).state" somewhere you can access quickly - if you save things to the desktop then fine. I prefer keeping the desktop clear so have it in a folder on root of "00-quick" so it's a typically at the top of a view.) Next time you're remote it will probably appear empty on launch. Click "Load" and find/open the file you saved above Use remote URL & ISY Portal credentials to login to IoP while remote. Is it a pain? No (IMO) Does it take < 30 second to fix? Yep! Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com PS: If you get a ticket going and @Michel Kohanim tells you the super secret trick of not having the entry clear out be sure to share it with us. It's something I've faced since 4.x and all the time on 5.x. Sometimes it works...sometimes it doesn't. I haven't worried enough about it to really dig too deep.

I feel your pain. Happens to me and I'm not even on a laptop trying to access from both places. I think it's just the nature of remote access. I've never really tried to figure out the rhyme or reason to it, but I just figure that it's still trying to locate the ISY locally while you're remote. When it doesn't find it then it just wipes out what you've got. It's simple to just hit "save", then save the file locally (in an easy to access area), then hit load when it comes up empty and you're ready to rock and roll. No need to go out to the ISY Portal and copy/paste again.

@Papa C Are you only asking for how to access IoP while remote? If you are trying this while remote then no. This will not work. You will need to use the Admin Console that is available in the ISY Portal -> Select Tool -> Information -> ISY Information screen. One note about this...I've had issues with the finder keeping the URL stored (from remote computers). Sometimes it will be there and other times it's just gone. So I always save the finder addresses (as long as the computer you're working on is yours) then you can load that file and not have to go through the ISY Portal to get (copy/paste) the URL again. If you're on a laptop that you are using to access AC locally and remotely (at different times) then it will be two different entries. Perhaps you could use the one ISY Portal login for both and it might not get confused, but I've never actually tried that. You can add both and save that file then load it and both should appear if you need to load the finder file.

@tazman seems TeslaEV has moved to the production store so opened up the forums and moved your message in there. Hope somebody can help you out.

@simplextech would you see this as a different place than the current "Product Requests" forum? I mean, it is "way down" in the Site Comments area of the forums, but I'd see that as the best place to post specific requests. I know others have been posting in the PG2 node server section asking if developers are going to be releasing a PG3 version if there isn't already one. But I'm thinking the existing "Product Request" forum would be where I'd suggest posting NS requests.

There's your issue. You've got to do like @Techman and @MrBill now suggest and setup a scene. And, just so we're clear...are you migrating from an Insteon Hub to the ISY with PLM? Have you performed a factory reset on all the devices before adding to the ISY? It's possible your hub stored links in the switches that the ISY won't know about and you've made a cascading issue of failures when moving to the ISY. It's suggested to perform factory resets to the devices to clear out previous programming. At least for easy to reach devices. There is a process when adding to the ISY to clear prior links, but it's not always as final as a device factory reset.

@auger66 log into the ISY Portal and click on "My Profile" on the top right. The window comes up and should have your preferred ISY showing. Does that UUID match what you're expecting? Then, just to confirm on the main ISY Portal page it should show that same UUID with a green "light" next to it indicating the status is online. If these don't match then you've somehow mismatched something in your account. Did you migrate from an ISY994 to ISY on Polisy (IoP)? Or are you using an ISY994i with Polisy/PG3 Node Servers?

@LMcGrath I'd delay the upgrade to Firmware 5.3.4 until you get your current issues worked out. You're at 4.9 now and that is the last version in the 4.x branch. Sure, 5.x will help with other things, but your problems are fairly basic and you need to be sure you have them working right in your system as you expect them to before you bite off more than you can chew trying to upgrade to 5.3.4. As @lilyoyo1 says if the switch was working in the past then it's probably a bad bulb. It happens. Just trying to link it to the ISY isn't going to change a switch that works/worked manually. Then go back and read the post by @MrBill that shows you how to program the way you described in your original post. Don't worry about the True/False status of the programs. That isn't important. The best way to test if the program works (if before sunset) is to right click the program and select "Run Then". If the device turns on then it works. Right click the program and select "Run Else", and the device should turn off. Lastly...be sure that your User Interface (UI) matches your Firmware. When you're in the admin console check the match by going to Help (menu) -> About. You should see Firmware version and UI versions match EXACTLY. If they don't then please clear your Java Cache and download the ISY Launcher by following these steps in the wiki. Since you say you've now updated to 4.9 (probably through the manually upgrade process in 4.x) you need to be sure you've updated the UI to match 4.9). The 4.9 ISY Launcher will be a slightly different window than what's showing in the Wiki currently. That is geared toward 5.x and specifically ISY on Polisy. Just clearing Java and downloading the ISY Launcher (start.jnlp) are the key steps you need to focus on to match FW/UI.

As @Javi says they are there...just very faint with the colors you're viewing them with. It could be a mac system color option, but the colors are limited in the admin console and can be set using themes (File Menu -> Theme -> Theme Color) (from your PDF screenshot - tried to adjust colors to show the chevrons a little better) Interesting difference in the macOS world...while in Windows 10 folders have the + next to them. In Mac if you click or double click (or mac equivalent of a double click) does the folder open? It does in Windows so assume if you double click the folder it should expand or have similar operations in Mac. Looks like the "Incoming Water Rm" is the only folder that doesn't have anything in it so it doesn't have a chevron to expand the folder.

It must be a deep and dark secret. I mean there's nothing pointing out where it would be...right? If the unit isn't supporting z-wave then the module can be removed and the devices can be upgraded all the way to the current (most recent) version of 5.3.4. However, as @MrBill points out if you have the 300 series z-wave (and using it) then you can go as far as 5.0.16C. All are clearly marked in the current release area. Good luck! Happy hunting!

@EJones01 could have been an Amazon cloud outage. I had a couple of issues earlier of "not available" replies and then some slow event progressions (i.e. asked Alexa to turn a light on and took a few seconds for it to happen...longer than usual). It happens. Life with the cloud!

@Illusion MAC has been an anomaly for most of us that are windows based to try to help understand why the ISY Launcher does or doesn't work for different macOS users. It seems to be a hit and miss issue. Have you followed the steps in the Wiki? Found here - https://wiki.universal-devices.com/index.php?title=Main_Page#MAC_Users The launcher link should download "start.jnlp". Run that and it should add the ISY Launcher to the desktop. Then, when you activate the launcher it should open a window for ISY Finder (seen below). Then you can click on the ISY process you want to access and run admin console (as you say from the lan or cloud version). I would suggest the "cloud" option if you're connecting to an ISY994i because the lan method is using encryption and the ISY994i is slow to deliver the AC that way. The cloud is usually a little quicker. But, this still brings us back to the warning you say that launcher isn't compatible with your version of macOS. That's a new one (for me). PS: Split out from the post you tagged onto as your issue wasn't directly related (other than also being macOS). This way you might get other assistance with a new topic.