A little while ago I noticed that the alerts I have configured to go as text (Bell Canada xxx@txt.bell.ca) no longer got to my phone. The emails alerts work fine.

 

I double checked that Bell hadn't changed the domain, it hadn't. I can email/text to my phone direclty from my laptop.

 

I thought that perhaps Bell didn't like the domain the text was coming from, I'm using the USE DEFAULT SMTP method. I used to use my own SMTP, but a year or so ISY could no longer send with it, the config just stopped working, so I switched to default.

 

In any case, I set up a forwarder email on my own domain. Again, emailing to it directly from my laptop will send a text message to my cell phone, but the ISY alert message, after forwarding, will not reach my cell phone.

 

So I am wondering if Bell for some reason doesn't like the format of the text being sent.

 

Any thoughts on this?

 

* Orest

 

Do a search for email to SMS conversion services. Most of them are open for anybody's use.

Hello Orest,

 

Is your controller a 99 or 994 Series Controller?

994, and running the latest firmware.

994, and running the latest firmware.

 

I would humbly suggest you use a personal SMTP address instead of the *Default* one being offered by UDI. As its been known to be over loaded, down, etc.

 

Most folks create a dedicated GMAIL account just for the ISY Series Controller. Doing so ensures this SMTP address has only one goal and that is to send alert messages.

I use the sms conversion link my mobile phone provider provides.

 

Some time back things changed and I now have to make domain names match and accounts match in the field parameters.

I would humbly suggest you use a personal SMTP address instead of the *Default* one being offered by UDI. As its been known to be over loaded, down, etc.

 

Most folks create a dedicated GMAIL account just for the ISY Series Controller. Doing so ensures this SMTP address has only one goal and that is to send alert messages.

 

I always did before, using my own domain SMTP, and then ISY stopped sending with no parameters changes. I played around a bit with it, and couldn't get it reconfigured. Will give it another shot.

 

* Orest

I always did before, using my own domain SMTP, and then ISY stopped sending with no parameters changes. I played around a bit with it, and couldn't get it reconfigured. Will give it another shot.

 

* Orest

There are several threads on this back about a year ago. People blamed it on google but I never used google anything.

 

My ISP doesn't even accept a password on a tight input channel from me but it stopped working without a domain that matches the other field with a domain in it. I changed everything to match and it started working again.

 

AFAIC this was all ISY upgrades in security and nothing to do with ISPs or google.

I played around with the settings, and seemed to get it working again with my own domain SMTP. Interestingly, it works with text message alerts as well.

 

Will monitor it.

 

* Orest

I played around with the settings, and seemed to get it working again with my own domain SMTP. Interestingly, it works with text message alerts as well.

 

Will monitor it.

 

* Orest

 

Excellent, keep the group updated on the final outcome . . .

A little while ago I noticed that the alerts I have configured to go as text (Bell Canada xxx@txt.bell.ca) no longer got to my phone. The emails alerts work fine.

 

I double checked that Bell hadn't changed the domain, it hadn't. I can email/text to my phone direclty from my laptop.

 

I thought that perhaps Bell didn't like the domain the text was coming from, I'm using the USE DEFAULT SMTP method. I used to use my own SMTP, but a year or so ISY could no longer send with it, the config just stopped working, so I switched to default.

 

In any case, I set up a forwarder email on my own domain. Again, emailing to it directly from my laptop will send a text message to my cell phone, but the ISY alert message, after forwarding, will not reach my cell phone.

 

So I am wondering if Bell for some reason doesn't like the format of the text being sent.

 

Any thoughts on this?

 

* Orest

So about a month ago I was having the exact same issue with Bell Canada. Every time I called Bell half the people I talked to didn't even have a clue what I was talking about. I was even told that Bell didn't offer email to text service even though I had been using it for 5 years. So I requested a service ticket be created for the issue and about a week later I received a call from Bell Canada saying the issue was resolved and everything has worked fine since. All I was told was some settings had been changed on their end.

 

Sent from my SM-G920W8 using Tapatalk

My test messages stopped working.  When I click on test the address the test message is received but the program alerts using the same address do not.  THoughts?  Everything had been working fine for years.  I am using default at the server

 

Hi KenUD,

Please check your error log and compare to:

https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages#SMTP_Errors

With kind regards,
Michel