Tntmold Posted January 25, 2020 Share Posted January 25, 2020 Just now, lilyoyo1 said: Are you using the launcher or browser? If launcher, I would look at either giving it permission in Java or checking to see if your antivirus is preventing it from opening I have tried IE, Firefox, Chrome, and the launcher. The launcher disappeared when I cleared the Java cache. Turning off Windows Firewall did not help, the only other security I have running is Windows defender. The error appears to be coming from Java, and I don't know how to disable security for that. Link to comment
DennisC Posted January 25, 2020 Share Posted January 25, 2020 You didn't indicate if you were using Windows or Mac, but try starting with the below document. Mac may have other issues, but you can find that info in the full document list. Try starting with these instructions: https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_is_very_slow_or_hangs The full list of instructions are here: https://wiki.universal-devices.com/index.php?title=Main_Page Link to comment
Tntmold Posted January 25, 2020 Share Posted January 25, 2020 Just now, DennisC said: You didn't indicate if you were using Windows or Mac, but try starting with the below document. Mac may have other issues, but you can find that info in the full document list. Try starting with these instructions: https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_is_very_slow_or_hangs The full list of instructions are here: https://wiki.universal-devices.com/index.php?title=Main_Page I am using Windows 7, Firewall is off, no virus protection programs running. I have been thru the wiki page and tried every option at least four times and have accomplished nothing but waste a ton of time. I can access the isy via network address, and the initial page will load, but the administration page will not load due to certificate errors/untrusted web address problems. The isy launcher will not run - it generates an application error/acts like the reference address doesn't exist: com.sun.deploy.net.FailedDownloadException: Unable to load resource: https://isy.universal-devices.com/launcher/isy.jnlp at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source) at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source) at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source) at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source) at com.sun.javaws.Launcher.updateFinalLaunchDesc(Unknown Source) at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source) at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source) at com.sun.javaws.Launcher.launch(Unknown Source) at com.sun.javaws.Main.launchApp(Unknown Source) at com.sun.javaws.Main.continueInSecureThread(Unknown Source) at com.sun.javaws.Main.access$000(Unknown Source) at com.sun.javaws.Main$1.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Link to comment
larryllix Posted January 25, 2020 Share Posted January 25, 2020 Check your java firewall and insert the ISY address into it's permitted URL table. Link to comment
Tntmold Posted January 25, 2020 Share Posted January 25, 2020 I already did that. I also tried changing the browser security to allow all activex programs to run - no luck Link to comment
larryllix Posted January 25, 2020 Share Posted January 25, 2020 10 minutes ago, Tntmold said: I already did that. I also tried changing the browser security to allow all activex programs to run - no luck Unless you get an better answers you should open a ticket with UDI> They will get you straightened out. Saturday they are usually scarce, though. 1 Link to comment
Tntmold Posted January 25, 2020 Share Posted January 25, 2020 ok thanks for the advise Link to comment
lilyoyo1 Posted January 25, 2020 Share Posted January 25, 2020 (edited) Don't use your browser. When you clear java the icon will disappear. Just go to your downloads location and open it back up Edited January 25, 2020 by lilyoyo1 Link to comment
aLf Posted February 22, 2020 Share Posted February 22, 2020 running 4.7.5, The Admin console became corrupted on my desktop and deleted. I get back in via : https://isy.universal-devices.com/start.jnlp, but how do I again get the icon back on my desktop? aLf Link to comment
larryllix Posted February 22, 2020 Share Posted February 22, 2020 16 minutes ago, aLf said: running 4.7.5, The Admin console became corrupted on my desktop and deleted. I get back in via : https://isy.universal-devices.com/start.jnlp, but how do I again get the icon back on my desktop? aLf I just retitled it, but once I cleared my cache again it loaded with the proper icon again Link to comment
MrBill Posted May 4, 2020 Share Posted May 4, 2020 I don't normally have problems opening the admin console but today I can't.... I've been trying for 2.5 hours. Java 8 update 251 installed was installed on May 1, I'm not positive if I tried to open the admin console since I let Java update. After having no luck clicking the ISY launcher on my desktop, the first thing I tried was restarting my laptop. nothing changed. Click launcher the pointer shows a spinning wheel for a second but nothing opens in task manager. Next I tried cleaning the java cache, and using the start.jnlp downloaded the last time. then I clicked the link at the top of thus thread and downloaded the same start.jnlp again (at least the size on disk is the same, i didn't compare checksums). after than failed I completely uninstalled java from the windows control panel and went to https://www.java.com/en/ and re-installed from scratch. then i clicked https://isy.universal-devices.com/start.jnlp from the top of this thread and again got a fresh copy of start.jnlp when run i breifly see the JAVA banner in the center of my screen: but nothing appears in the task manager, and ISY Launcher does NOT reappear in the desktop. Now what do I try... I'm out of ideas... Link to comment
larryllix Posted May 4, 2020 Share Posted May 4, 2020 1 hour ago, MrBill said: I don't normally have problems opening the admin console but today I can't.... I've been trying for 2.5 hours. Java 8 update 251 installed was installed on May 1, I'm not positive if I tried to open the admin console since I let Java update. After having no luck clicking the ISY launcher on my desktop, the first thing I tried was restarting my laptop. nothing changed. Click launcher the pointer shows a spinning wheel for a second but nothing opens in task manager. Next I tried cleaning the java cache, and using the start.jnlp downloaded the last time. then I clicked the link at the top of thus thread and downloaded the same start.jnlp again (at least the size on disk is the same, i didn't compare checksums). after than failed I completely uninstalled java from the windows control panel and went to https://www.java.com/en/ and re-installed from scratch. then i clicked https://isy.universal-devices.com/start.jnlp from the top of this thread and again got a fresh copy of start.jnlp when run i breifly see the JAVA banner in the center of my screen: but nothing appears in the task manager, and ISY Launcher does NOT reappear in the desktop. Now what do I try... I'm out of ideas... This sounds like your router may be handing out duplicate IP addresses. Have you reserved an IP address in your router? Link to comment
MrBill Posted May 4, 2020 Share Posted May 4, 2020 (edited) 23 minutes ago, larryllix said: This sounds like your router may be handing out duplicate IP addresses. Have you reserved an IP address in your router? I have a reserved address for the ISY, and browsing to the IP yields the expected results. Edit to add .99 is outside the range assigned by dhcp, and pinging it also answers, until i unplug the isy from the network briefly at which point ping fails. Edited May 4, 2020 by MrBill Link to comment
apostolakisl Posted May 4, 2020 Share Posted May 4, 2020 (edited) 2 hours ago, MrBill said: I have a reserved address for the ISY, and browsing to the IP yields the expected results. Edit to add .99 is outside the range assigned by dhcp, and pinging it also answers, until i unplug the isy from the network briefly at which point ping fails. Someone else has described similar issues in another thread starting a few days ago. Perhaps the two of you are running into the same bug. You might compare notes and go to Michel with this. Edited May 4, 2020 by apostolakisl Link to comment
MrBill Posted May 4, 2020 Share Posted May 4, 2020 UPDATE: it's fixed. I don't know the exact cause. Michel and I spent an hour on a remote connection. He said my case was pretty unique and basically the only fix was removing even more temp files than i had previously, the entire java branch under appdata. Java Sucks! Michel Rocks! 3 1 Link to comment
larryllix Posted May 5, 2020 Share Posted May 5, 2020 2 hours ago, MrBill said: UPDATE: it's fixed. I don't know the exact cause. Michel and I spent an hour on a remote connection. He said my case was pretty unique and basically the only fix was removing even more temp files than i had previously, the entire java branch under appdata. Java Sucks! Michel Rocks! AWESOME!!!!! Link to comment
asbril Posted May 5, 2020 Share Posted May 5, 2020 3 hours ago, MrBill said: Java Sucks! Michel Rocks! ? 1 Link to comment
aLf Posted June 14, 2020 Share Posted June 14, 2020 On 5/4/2020 at 1:01 PM, larryllix said: I don't normally have problems opening the admin console but today I can't.... I've been trying for 2.5 hours. Java 8 update 251 installed was installed on May 1, I'm not positive if I tried to open the admin console since I let Java update. After having no luck clicking the ISY launcher on my desktop, the first thing I tried was restarting my laptop. nothing changed. Click launcher the pointer shows a spinning wheel for a second but nothing opens in task manager. Next I tried cleaning the java cache, and using the start.jnlp downloaded the last time. then I clicked the link at the top of thus thread and downloaded the same start.jnlp again (at least the size on disk is the same, i didn't compare checksums). after than failed I completely uninstalled java from the windows control panel and went to https://www.java.com/en/ and re-installed from scratch. then i clicked https://isy.universal-devices.com/start.jnlp from the top of this thread and again got a fresh copy of start.jnlp when run i breifly see the JAVA banner in the center of my screen: This too is an issue for me. I changed computers (Win 10) , loaded a fresh Java, cleared cache, and clicked the https://isy.universal-devices.com/start.jnlp. I get a momentary flash that the flie is run, but no icon comes to my desktop! What is the fix? Tim Link to comment
asbril Posted June 14, 2020 Share Posted June 14, 2020 15 minutes ago, aLf said: This too is an issue for me. I changed computers (Win 10) , loaded a fresh Java, cleared cache, and clicked the https://isy.universal-devices.com/start.jnlp. I get a momentary flash that the flie is run, but no icon comes to my desktop! What is the fix? Tim I have seen this before. I am not sure that this will resolve it, but try to save the "...start" in a different folder (ex. Documents) and increase the Java memory to 1024. Link to comment
aLf Posted June 14, 2020 Share Posted June 14, 2020 Where is the 1024 prompt in Java? Link to comment
larryllix Posted June 14, 2020 Share Posted June 14, 2020 33 minutes ago, aLf said: This too is an issue for me. I changed computers (Win 10) , loaded a fresh Java, cleared cache, and clicked the https://isy.universal-devices.com/start.jnlp. I get a momentary flash that the flie is run, but no icon comes to my desktop! What is the fix? Tim Attributed to the wrong person. @MrBill posted the quoted text. Link to comment
MrBill Posted June 14, 2020 Share Posted June 14, 2020 (edited) What worked in my case. 1) uninstall java via the control panel 2) Navigate to C:\Users\<your windows username>\AppData\Local\Sun\ and delete anything left behind there. 3) reinstall java from a fresh download of the installer. Edited June 14, 2020 by MrBill Link to comment
aLf Posted June 14, 2020 Share Posted June 14, 2020 9 minutes ago, MrBill said: What worked in my case. 1) uninstall java via the control panel 2) Navigate to C:\Users\<your windows username>\AppData\Local\Sun\ and delete anything left behind there. 3) reinstall java from a fresh download of the installer. Got to step 2), nothing in my username directory called AppData Link to comment
MrBill Posted June 14, 2020 Share Posted June 14, 2020 1 minute ago, aLf said: Got to step 2), nothing in my username directory called AppData likely need to tell win 10 to show hidden files and folders: Open File Explorer from the taskbar. Select View > Options > Change folder and search options. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK. Link to comment
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