Bumbershoot Posted October 9, 2019 Share Posted October 9, 2019 It looks like Smarthome has PLM's on sale until 10/11/2019 for $29.99. Coupon code: PLM29. One per customer. Link to comment
apostolakisl Posted October 9, 2019 Share Posted October 9, 2019 1 hour ago, Bumbershoot said: It looks like Smarthome has PLM's on sale until 10/11/2019 for $29.99. Coupon code: PLM29. One per customer. Was just going to post this myself. Not sure if this is them dumping older versions or that they are trying to appease people who have had it with PLM issues in the past. If this is the latest version, I might buy one as a backup. And on the topic of plm's. It seems that replacing plm's ends up with mismatched device links tables. I can't say for certain, but all of my devices have at least one links table error and aside from changing out a plm, many of them I know to have had good links tables prior to that. Only one of these devices seems to be misbehaving, so I'm not sure if it is worth fixing. Link to comment
Techman Posted October 9, 2019 Share Posted October 9, 2019 I just sent Smarthome an email asking for the hardware and firmware version of the PLM. If I get an answer I'll post the results. Link to comment
Techman Posted October 10, 2019 Share Posted October 10, 2019 This is the answer I received from Smarthome customer support. My question to them was what is the hardware and firmware version of the currently shipping 2413S PLM. It appars that the answer came from an off shore customer support center. ------------------------------------------------------- Greetings from Insteon. Thank you for writing to us. We are sorry for any inconvenience caused. We may have to escalate the issue to our resources for further clarification. We request you to help us with more information. Kindly let us know if you intend to know if the newer PLMs (that we are shipping currently) are any better with regards to their reliability as compared to the older PLMs. If yes, we would like to inform you that both the FW and the hardware of the current PLM has been upgraded to be more robust and to have a longer life-span. And with this we have successfully rectified the power failure issue that used to occur with older PLM after extended use. Kindly reply to this email and let us know if you are looking for information that is irrelevant to the information provided above. Best Regards, Link to comment
apostolakisl Posted October 10, 2019 Share Posted October 10, 2019 10 minutes ago, Techman said: This is the answer I received from Smarthome customer support. My question to them was what is the hardware and firmware version of the currently shipping 2413S PLM. It appars that the answer came from an off shore customer support center. ------------------------------------------------------- Greetings from Insteon. Thank you for writing to us. We are sorry for any inconvenience caused. We may have to escalate the issue to our resources for further clarification. We request you to help us with more information. Kindly let us know if you intend to know if the newer PLMs (that we are shipping currently) are any better with regards to their reliability as compared to the older PLMs. If yes, we would like to inform you that both the FW and the hardware of the current PLM has been upgraded to be more robust and to have a longer life-span. And with this we have successfully rectified the power failure issue that used to occur with older PLM after extended use. Kindly reply to this email and let us know if you are looking for information that is irrelevant to the information provided above. Best Regards, That word "kindly" is like a big bright red flashing neon sign. It is one of the most reliable ways to teach your 81-year-old father to recognize spam and phishing. Link to comment
larryllix Posted October 10, 2019 Share Posted October 10, 2019 5 minutes ago, apostolakisl said: That word "kindly" is like a big bright red flashing neon sign. It is one of the most reliable ways to teach your 81-year-old father to recognize spam and phishing. They actually admitted there was a problem. No version was mentioned. They need to hire a native English speaking person to be smoother or never answer requests. After v2.4 came out they shipped me a v2.1 and the other two items I received were all defective. The shipping costs to return them was more than I paid. Never again will I deal directly with SmartyPants. Link to comment
unispeed Posted October 10, 2019 Share Posted October 10, 2019 PLM's on Sale? and All ISY 99xx out of stock? Think something is going down? ale??? and All the ISY9xx units are out of Link to comment
Techman Posted October 10, 2019 Share Posted October 10, 2019 Maybe a victim of China trade tariffs?? Link to comment
larryllix Posted October 11, 2019 Share Posted October 11, 2019 PLM's will still be needed to interface with Insteon devices. Where is the advert from? Link to comment
paulbates Posted October 11, 2019 Share Posted October 11, 2019 Insteon / Smarthome conspiracy theories are a dime a dozen on this forum. Maybe overstocked, the reason most products are heavily discounted. Maybe they're cleaning out the stock of <=2.4 HW and $29.99 is a clear conscious? I sent an email asking which HW comes with this sale, will report back EDIT; DOH Didn't see Techman did this already; but I do want to see 2.5 written down Paul Link to comment
paulbates Posted October 11, 2019 Share Posted October 11, 2019 12 minutes ago, larryllix said: Where is the advert from? Hey Larry, top left of SH's page Link to comment
Bumbershoot Posted October 11, 2019 Author Share Posted October 11, 2019 9 minutes ago, paulbates said: Maybe they're cleaning out the stock of <=2.4 HW and $29.99 is a clear conscious? +1 I can't imagine that they're making much money on these, so I'll bet they're not new stock. Cheap insurance, though, but probably not long-term insurance... Link to comment
paulbates Posted October 11, 2019 Share Posted October 11, 2019 3 minutes ago, Bumbershoot said: +1 I can't imagine that they're making much money on these, so I'll bet they're not new stock. Cheap insurance, though, but probably not long-term insurance... Right, that's why I'm asking them. I actually did not have much trouble with the <2.4 and have a 2.4 now. I've been down a spare for a while waiting for 2.5 to be GA. Strange as it may sound, I'd rather pay $80 for one of those. Paul Link to comment
Michel Kohanim Posted October 11, 2019 Share Posted October 11, 2019 Hello all, The reason for ISYs being out of stock was because we requested SmartHome to prepay for their orders. Wtih kind regards, Michel Link to comment
paulbates Posted October 11, 2019 Share Posted October 11, 2019 21 hours ago, paulbates said: Insteon / Smarthome conspiracy theories are a dime a dozen on this forum. Maybe overstocked, the reason most products are heavily discounted. Maybe they're cleaning out the stock of <=2.4 HW and $29.99 is a clear conscious? I sent an email asking which HW comes with this sale, will report back So there is a 3rd option, they are trying to make good on all of time with product problems. 2.5 is the shipping version: I'm ordering mine right now. Paul Link to comment
DennisC Posted October 11, 2019 Share Posted October 11, 2019 I just received the same answer to my inquire from this morning, shipping v2.5. I just placed an order. Link to comment
Bumbershoot Posted October 11, 2019 Author Share Posted October 11, 2019 1 hour ago, paulbates said: I'm ordering mine right now. So did I. This is a happy surprise! Link to comment
apostolakisl Posted October 11, 2019 Share Posted October 11, 2019 I was going to get two, but it looks like they limit you to one. I suppose you could place multiple orders, but not worth the trouble. Link to comment
TrojanHorse Posted October 11, 2019 Share Posted October 11, 2019 Thanks for the heads up! Just ordered a spare. Sent from my iPhone using Tapatalk Link to comment
Brian H Posted October 11, 2019 Share Posted October 11, 2019 I also say thanks for the information. I just ordered one myself. Will see if I can spot any thing updated from V2.4 Link to comment
paulbates Posted October 11, 2019 Share Posted October 11, 2019 17 minutes ago, Brian H said: I also say thanks for the information. I just ordered one myself. Will see if I can spot any thing updated from V2.4 Glad you’re doing that... if anyone can unbox and get to the details, it’s you Paul Link to comment
TJF1960 Posted October 12, 2019 Share Posted October 12, 2019 11 hours ago, Michel Kohanim said: Hello all, The reason for ISYs being out of stock was because we requested SmartHome to prepay for their orders. Wtih kind regards, Michel Hmm. Every time I have worked for a company that was put on COD it didn't end well...having to prepay seems even worse! Link to comment
apostolakisl Posted October 12, 2019 Share Posted October 12, 2019 10 hours ago, TJF1960 said: Hmm. Every time I have worked for a company that was put on COD it didn't end well...having to prepay seems even worse! So is it UD needing the money up front for production or is it SH failing to pay in a timely fashion causing UD to cut their credit? Link to comment
paulbates Posted October 12, 2019 Share Posted October 12, 2019 @Bumbershoot - thanks for the find on this post, looks like it helped out a number of us Paul Link to comment
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