Xathros Posted December 9, 2020 Share Posted December 9, 2020 Hello all, After a recent power outage at my lake house, I am no longer able to log into my Polisy via the web interface. I noticed I had no data from my node servers. I attempted to log into polisy and can't gat past the username/password page. No error or any other kind of feedback when submitting credentials. I used my PDU to remotely reboot the polisy and get the same result. I am able to login via SSH but only with the default reds admin/admin. The user I had created for myself no longer appears to exist. I followed the little bit if guidance I could find in the documentation to update and reboot from the CLI only to find everything up to date and no change after reboot. Any/all help here is appreciated. Thanks in advance. -Xathros Link to comment
DennisC Posted December 9, 2020 Share Posted December 9, 2020 Did you try logging in to Polisy web application using admin/admin? If that works, maybe the power failure scrambled the settings and you need to resave updated login information. Link to comment
Xathros Posted December 9, 2020 Author Share Posted December 9, 2020 Sure did. Same result as with the user I had configured. Link to comment
Teken Posted December 9, 2020 Share Posted December 9, 2020 Hello all, After a recent power outage at my lake house, I am no longer able to log into my Polisy via the web interface. I noticed I had no data from my node servers. I attempted to log into polisy and can't gat past the username/password page. No error or any other kind of feedback when submitting credentials. I used my PDU to remotely reboot the polisy and get the same result. I am able to login via SSH but only with the default reds admin/admin. The user I had created for myself no longer appears to exist. I followed the little bit if guidance I could find in the documentation to update and reboot from the CLI only to find everything up to date and no change after reboot. Any/all help here is appreciated. Thanks in advance. -Xathros I haven’t seen you in a dogs age! Wishing you and yours the very best my friend. Sent from my iPhone using Tapatalk Link to comment
Bumbershoot Posted December 9, 2020 Share Posted December 9, 2020 Since you can log in via SSH, you'd think that your network settings have persisted, so you might not have lost everything. You might check to see if your nodeservers are still intact. They're located here: "/var/polyglot/nodeservers". The should be owned by user 'polyglot'. This command at the prompt should show you that: ls -alt /var/polyglot/nodeservers/ I believe that Polisy uses the ZFS file system, so the file system should be able to withstand random power outages without corruption. There was a recent upgrade to many of the FreeBSD system files, so maybe something went wrong during that upgrade. Maybe it's just a credential reset associated with that upgrade. In any event, I'd prepare a support request... Link to comment
Michel Kohanim Posted December 9, 2020 Share Posted December 9, 2020 @Bumbershoot, thank you very much! @Xathros, while you are in ssh, I strongly suggest upgrading your OS as well: curl -s https://pkg.isy.io/script/update121.sh | sudo bash With kind regards, Michel Link to comment
Xathros Posted December 9, 2020 Author Share Posted December 9, 2020 2 hours ago, Bumbershoot said: Since you can log in via SSH, you'd think that your network settings have persisted, so you might not have lost everything. You might check to see if your nodeservers are still intact. They're located here: "/var/polyglot/nodeservers". The should be owned by user 'polyglot'. This command at the prompt should show you that: ls -alt /var/polyglot/nodeservers/ I believe that Polisy uses the ZFS file system, so the file system should be able to withstand random power outages without corruption. There was a recent upgrade to many of the FreeBSD system files, so maybe something went wrong during that upgrade. Maybe it's just a credential reset associated with that upgrade. In any event, I'd prepare a support request... Hi Bumbershoot, My polys are there with proper ownership. When I run top, I see one of them running - the KASA NodeServer. Must not be fully running though as the nodes are not making it through to the ISY. I have already submitted a ticket with UDI. I'll follow up here as things progress. Thanks! -Xath Link to comment
Michel Kohanim Posted December 9, 2020 Share Posted December 9, 2020 @Xathros, We don't have any tickets from you. With kind regards, Michel Link to comment
Xathros Posted December 9, 2020 Author Share Posted December 9, 2020 14 minutes ago, Michel Kohanim said: @Xathros, We don't have any tickets from you. With kind regards, Michel Ugh. Lets see if my second attempt to open a ticket was a success... Thanks. -Xath Link to comment
bpwwer Posted December 9, 2020 Share Posted December 9, 2020 If you weren't aware, the admin account used to ssh in and the admin account used for the web interface are different accounts. That's more of an FYI for anyone following this. Have you reloaded the web interface browser page? My system will get stuck where I can't log in, but as soon as I reload the page it lets me log in. Something seems to be cached on the browser that prevents it from properly authenticating. I'm now in the habit of always re-loading. Link to comment
Xathros Posted December 9, 2020 Author Share Posted December 9, 2020 All, Thanks to everyone that jumped in here to help. I just completed a remote support session with UDI. Looks like the database had become corrupted likely due to a power failure. They very quickly had it repaired and I'm back up and running with no lost config or anything. As always, the support offered by UDI is unmatched by anyone! -Xathros Link to comment
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