Support thread for: PG3x v3.2.8 (OUTDATED)

[bmercier]

Hello everyone,

This is the support thread for PG3x v3.2.8.

 

 

[kzboray]

Upgraded Polisy IoX 5.7.0, PG3x 3.2.4, OS 13.1 to IoX 5.7.0, PG3x 3.2.8, OS 13.2 Took about 5 minutes with two reboots that happened automatically. No issues on restart.

[mmb]

1 hour ago, kzboray said:

Upgraded Polisy IoX 5.7.0, PG3x 3.2.4, OS 13.1 to IoX 5.7.0, PG3x 3.2.8, OS 13.2

Did you just use the AC Configuration/System/Upgrade Packages or SSH?

Thanks!

[kzboray]

AC upgrade Packages. I haven't used SSH since 5.5.x

[mbking]

Update process was clean, but all my IoX programs were disabled after the update.  That's a little strange since the update was for PG3.  Easy fix.

[DennisC]

16 hours ago, mmb said:

Did you just use the AC Configuration/System/Upgrade Packages or SSH?

Thanks!

Using ssh to upgrade is not recommended. The admin console Configuration tab is the recommended method for upgrading to make sure all required packages are upgraded/installed and in the correct order.

[Geddy]

11 hours ago, mbking said:

Update process was clean, but all my IoX programs were disabled after the update.  That's a little strange since the update was for PG3.  Easy fix.

@mbking even though this was a PG3x update if you were running an earlier version of IoX it also updates through this process. Were you running a 5.6.x version or had you already updated to IoX 5.7.0? The programs disabling is a "known" issue in the 5.7.0 update and UDI is trying to fix. Glad you've fixed it. 

Just for reference can you go to this link in a browser and report the IoX/ISY Version?

https://eisy.local:8443/WEB/sysconfig.txt
(If Polisy replace eisy with Polisy or use your device's IP address in place of "eisy.local")

Looking for:  5.7.0_1 (or greater...as of now I think only _1 is released)

 

[mbking]

51 minutes ago, Geddy said:

@mbking even though this was a PG3x update if you were running an earlier version of IoX it also updates through this process. Were you running a 5.6.x version or had you already updated to IoX 5.7.0? The programs disabling is a "known" issue in the 5.7.0 update and UDI is trying to fix. Glad you've fixed it. 

Just for reference can you go to this link in a browser and report the IoX/ISY Version?

https://eisy.local:8443/WEB/sysconfig.txt
(If Polisy replace eisy with Polisy or use your device's IP address in place of "eisy.local")

Looking for:  5.7.0_1 (or greater...as of now I think only _1 is released)

 

@Geddy, I was on IoX 5.7.0 when I ran the update yesterday.  Using the link you provided (thanks for that), It shows version 5.7.0_1 installed on Sept 16th.

[Geddy]

@mbking interesting that it's still happening then. I think UDI was hoping the _1 kept that from happening. Would you open a support ticket for this issue and see if they can track what might have happened or use your case as more investigation? Download an error log from your IoX process when you can and include that in the ticket. 

https://www.universal-devices.com/my-tickets

 

[bmercier]

1 hour ago, mbking said:

@Geddy, I was on IoX 5.7.0 when I ran the update yesterday.  Using the link you provided (thanks for that), It shows version 5.7.0_1 installed on Sept 16th.

Could you check https://eisy.local:8443/desc
Look at the bottom, what do you see on the tag upgradeStatus?

[TUhl01]

1 hour ago, bmercier said:

Could you check https://eisy.local:8443/desc
Look at the bottom, what do you see on the tag upgradeStatus?

What should upgradeStatus be for <modelVersion>5.7.0</modelVersion>?  Mine states <upgradeStatus>inactive</upgradeStatus>. 

Edited October 3, 2023 by TUhl01

[bmercier]

54 minutes ago, TUhl01 said:

What should upgradeStatus be for <modelVersion>5.7.0</modelVersion>?  Mine states <upgradeStatus>inactive</upgradeStatus>. 

inactive is good. This means it's at the latest release and no more actions are required.

If a reboot was required, which we suspect is the case in mbking's situation, we would see it there.

[mbking]

6 hours ago, bmercier said:

Could you check https://eisy.local:8443/desc
Look at the bottom, what do you see on the tag upgradeStatus?

@bmercier, upgradeStatus is "inactive".

[bmercier]

12 hours ago, mbking said:

@bmercier, upgradeStatus is "inactive".

This means that the update was completed successfully (no additional reboot is required).

[vbPhil]

 

My POLISY upgrade to 3.2.8 completed without a hitch.

The OS was also upgraded to 13.2 from 13.1 and ISY to 5.7.0_1 from 5.7.0.

There could have been more changes but the layout of sysyconfig.txt also changed so it's a little difficult to compare the before and after.  https://polisy.local:8443/WEB/sysconfig.txt

I have all my ISY programs disabled anyway so I can't say if they were affected. Also, not using any Node Servers so I see no problems there.

[Michel Kohanim]

@vbPhil,

The laytout of sysconfig.txt has changed and sensitive information has been removed.

With kind regards,
Michel

[hart2hart]

Update right after release. Everything running well. Forgot to post. Thanks UD!

[Athlon]

Updated this morning - it went smoothly.

I do have a question about the instruction process I saw here:

In step 2 it is recommended we do a Z-Wave backup:

 

***

2. Run IoX Backup (NOTE: if running Z-Wave run Z-wave backup first then IoX backup)

Menu -> Z-Wave -> Backup -> Click "Yes" to update/replace Z-Wave backup

***

I do not have that option - Am I missing something?

 

Edited October 8, 2023 by Athlon

[tlightne]

Are you running the Zmatter board or another Zwave stick? Are your Zwave devices named ZWXXX or ZYXXX?

[Athlon]

5 minutes ago, tlightne said:

Are you running the Zmatter board or another Zwave stick? Are your Zwave devices named ZWXXX or ZYXXX?

Zmatter board: No

Zwave stick: Yes (USB)

Zwave devices: Named ZW00x

I'm running a Polisy

[tlightne]

The Zwave backup option is only available on Polisy/Eisy when you have the Zmatter board from UD. 

[Athlon]

4 minutes ago, tlightne said:

The Zwave backup option is only available on Polisy/Eisy when you have the Zmatter board from UD. 

Thank you! Did not know that, or there was even a separate backup possible for Z-wave.