Jump to content

Portal offline with UniFi routers

auger66

By auger66
in UD Portal

Recommended Posts

auger66 Advanced

auger66

Posted
Posted

I have two different UniFi routers at different locations. UD Portal went offline for both of them. I have a third portal account on an AT&T router that is still good.

Looking in the UniFi app, it shows both UD devices connected to the internet. Anyone else having this portal problem with UniFi?

Thanks.

paulbates Advanced

paulbates

Posted
Posted

There are a number of moving parts here. 

  • Did you recenlty replace the routers? The router provides the ISY with its IP address which is how it gets out to the portal. It could be as simple as restarting the ISYs
     
  • Do you have other internet services on the ISYs that are functioning, like notifications?
     
  • Are you able to access the admin consoles? If you go to the config tab
    • Does the IP config look right vs the subnet the unity's are providing.. the first three octets of the router and iSYs need to match eg 192.168.x, 10.10.1.x, etc
       
    • Is it set up for DHCP or manual address?... if you have manual addresses, that is likely the problem.. the new routers could be providing a different local subnet and the iSYs can't talk any more.
       
  • There are other possibilities like firewall but I'd start by looking at those basics
theitprofessor Advanced

theitprofessor

Posted
Posted

I'm having the same problem.  My EISY is not connecting to the ISY Portal.  Everything else in the house is working fine to the internet.  I am getting notifications to UDM from my iPhone but UDM says my EISY is offline and so does the web interface to the portal.

markv58 Experienced

markv58

Posted
Posted

My UniFi APs updated at 3am, ISY is plugged into a Linksys router and has no portal connection either. I can connect to ISY through a Command Fusion app from the www and everything is working there. Seems like a portal problem.

PB11 Advanced

PB11

Posted
Posted (edited)

My Polisy is offline as well.

I also have a ubiquiti network but my AP’s are still at the same device version

Edited by PB11
tmorse305 Advanced

tmorse305

Posted
Posted (edited)

add me to the list, one eisy is connected to the portal, my other eisy is not. Both are connected via eero routers.  Tried a reboot but not luck.  Went offline at 2:14 AM EST.

Edited by tmorse305
JTsao Advanced

JTsao

Posted
Posted

I have a UDM Pro with the eISY plugged directly into one of the front UDM ports - I noticed an update to Protect 2.10.11 occurred this morning at 3AM but my eISY is still online

mapeter Experienced

mapeter

Posted
Posted

My ISY and eISY went offline with the portal at 3:29 AM CST today. My USW-Pro-24 switch did an update at 3:28 AM, but not my UDM-SE router.  The UDM-SE router updated a couple of days ago with no issues.

I have no problem logging into my.isy.io.

edwaud New

edwaud

Posted
Posted (edited)

I am a member of this club as well. So I am thinking the problem is most likely common to us all. Something messed up with Polyglot?

Interesting, my Portal suddenly came back online.

Edited by edwaud
kstev Newbie

kstev

Posted
Posted

I had the same issue.  I have a fully Unifi network.  My EISY went offline around 3 this morning around the same time as my USW Lite 16 PoE switch was updated, which the EISY is plugged into.  I rebooted the switch and now it is connected back to the portal.  Might have been an issue with the switch update.  

mapeter Experienced

mapeter

Posted
Posted (edited)

My ISY is back online, but not my eISY.  I wonder if the portal stopped taking inbound connections last night and it is slowly resolving itself. 

Update: The eISY is online now.

I did not have to reboot anything.

Edited by mapeter
Guest
This topic is now closed to further replies.
Go to topic listing

  • Recently Browsing

    • No registered users viewing this page.

  • Who's Online (See full list)

  • Forum Statistics

    • Total Topics
      37.1k
    • Total Posts
      371.5k
×
×
  • Create New...