how to get back online with Portal after switching to EISY

[andrew77]

I've switched and it said ISY is now offline. I'm not sure how to get the EISY online with my portal

 

[Geddy]

@andrew77 did you follow the steps in the migration process?  (https://wiki.universal-devices.com/Eisy:User_Guide#Migration)

It would lead you to this wiki information:

https://wiki.universal-devices.com/ISY_Portal_Migrate_configurations_to_a_new_ISY

[andrew77]

  On 2/16/2024 at 6:21 PM, Geddy said:

@andrew77 did you follow the steps in the migration process?  (https://wiki.universal-devices.com/Eisy:User_Guide#Migration)

It would lead you to this wiki information:

https://wiki.universal-devices.com/ISY_Portal_Migrate_configurations_to_a_new_ISY

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Stupid me. I was looking on the GUI itself.

I'm unclear what my EISY's UUID is?

[andrew77]

I see a UUID under About on the GUI but it says ISY beside it, not EISY

[Geddy]

  On 2/16/2024 at 6:34 PM, andrew77 said:

I'm unclear what my EISY's UUID is?

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In admin console look at Help -> About

It's also in the ISY Finder window.

[andrew77]

Got it. Now I'm at this point.

I' don't know where to approve it

[Geddy]

  On 2/16/2024 at 6:39 PM, andrew77 said:

I' don't know where to approve it

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in Admin Console click on "Configuration" tab then "Portals" and it should be able to approve there.

[andrew77]

I've approved it and I'm not online yet. It says to reboot but I cant as the ISY says its not online to reboot.

Do I just unplug it and plug it in (plugging in the PLM first and waiting and then plugging in the EISY)

 

[andrew77]

Online. Rebooted from  the Portal. 

(I need to think of that first before I ask but for some reason I go to the GUI and the app first)

[Javi]

We have seen this a few times with upgrades, it is usually related to UD Mobile being linked to the ISY994 not eisy.  Since ISY994 can no longer install/purchase new modules UD Mobile cannot automatically add the ISY994 to Portal.