Jump to content
View in the app

A better way to browse. Learn more.

Universal Devices Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

how to get back online with Portal after switching to EISY

Featured Replies

Posted

I've switched and it said ISY is now offline. I'm not sure how to get the EISY online with my portal

 

  • Author
12 minutes ago, Geddy said:

@andrew77 did you follow the steps in the migration process?  (https://wiki.universal-devices.com/Eisy:User_Guide#Migration)

It would lead you to this wiki information:

https://wiki.universal-devices.com/ISY_Portal_Migrate_configurations_to_a_new_ISY

Stupid me. I was looking on the GUI itself.

I'm unclear what my EISY's UUID is?

  • Author

I see a UUID under About on the GUI but it says ISY beside it, not EISY

  • Author

Got it. Now I'm at this point.image.png.7eaf4d4043031cc037a98fadb430cdd2.png

I' don't know where to approve it

  • Author

I've approved it and I'm not online yet. It says to reboot but I cant as the ISY says its not online to reboot.

Do I just unplug it and plug it in (plugging in the PLM first and waiting and then plugging in the EISY)

 

  • Author

Online. Rebooted from  the Portal. 

(I need to think of that first before I ask but for some reason I go to the GUI and the app first)

We have seen this a few times with upgrades, it is usually related to UD Mobile being linked to the ISY994 not eisy.  Since ISY994 can no longer install/purchase new modules UD Mobile cannot automatically add the ISY994 to Portal.

Guest
This topic is now closed to further replies.

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.