EddieRock Posted Thursday at 04:56 PM Posted Thursday at 04:56 PM (edited) A few weeks ago, some of my zwave shades stopped opening and closing. Then some of my insteon devices stopped working. Now when I test them in the Admin Console, they don't work. Then now, I get the box popup saying Linking (with a % scale) stays on my screen. Goes to 100% and then starts over. It never stops. Then I whet to Tools >> Logs Errors saying Discovering Nodes; Retry! and I can't get rid of that error. I tried again to see the logs and it asked me to view in excel. The logs are blank. What is going on and how do I get out of this mess? EddieRock Edited Friday at 06:25 PM by EddieRock Resolving Quote
Techman Posted Thursday at 09:13 PM Posted Thursday at 09:13 PM The "version" in your admin console is blank and it shouldn't be What controller are you using and what is its firmware version Try clearing your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp Also try removing power from the controller for about 30 seconds Quote
Solution Geddy Posted Friday at 04:46 PM Solution Posted Friday at 04:46 PM @EddieRock you're probably best off getting help directly from UD on this issue. Please open a support ticket with them: https://www.universal-devices.com/my-tickets Try what @Techman points out, but don't do anything deeper than that unless instructed to by UD. It's almost like something is corrupt and they would be best to work with to troubleshoot the issue and correctly resolve if it's more involved than simply reloading the IoX Launcher process or rebooting the eisy. Quote
EddieRock Posted Friday at 06:23 PM Author Posted Friday at 06:23 PM Ok. I've opened a support ticket. Michel Kohanim replied and had me pull my PLM for 1 minute. Then plug it back in and reboot my EISY with the power button "reboot eisy: press/hold power button-> red. Click again -> blue." After the reboot, it wanted me to do an upgrade. I did. All seems better now. Michel indicated that he thinks my PLM may be starting to fail. It's like 15 years old or so... I maybe dying... Thanks for the replies! I think I'm good until my PLM takes a dump. EddieRock 2 Quote
paulbates Posted Friday at 06:47 PM Posted Friday at 06:47 PM 17 minutes ago, EddieRock said: Thanks for the replies! I think I'm good until my PLM takes a dump. 15 years with a plm might be a new record... 2 things... Take a backup.. now It's better to replace a failing plm on your terms timewise, than it die on you. Link tables can get corrupted as it fails more. It takes a few days to get shipped after ordering...more if it's backordered 2 Quote
Techman Posted Friday at 06:55 PM Posted Friday at 06:55 PM As @paulbates mentioned, your PLM has most likely reached its end of life. You should replace it with the 2413U PLM which is a usb model and doesn't require the adapter cable so there's less to go wrong. Be sure to follow the replace PLM procedure, see attached. Replace PLM Procedure (EISY or POLISY).pdf 1 Quote
EddieRock Posted Friday at 07:31 PM Author Posted Friday at 07:31 PM 43 minutes ago, paulbates said: 15 years with a plm might be a new record... 2 things... Take a backup.. now It's better to replace a failing plm on your terms timewise, than it die on you. Link tables can get corrupted as it fails more. It takes a few days to get shipped after ordering...more if it's backordered Take a backup now... Do you mean a normal backup? I do one EVERY TIME I make a change to my system. I'll do one anyway for prosperity sake... Or is there a special PLM backup procedure? If so, I've never done one of those EddieRock Quote
paulbates Posted Friday at 07:59 PM Posted Friday at 07:59 PM (edited) 29 minutes ago, EddieRock said: Take a backup now... Do you mean a normal backup? I do one EVERY TIME I make a change to my system. I'll do one anyway for prosperity sake... Or is there a special PLM backup procedure? If so, I've never done one of those Nope... if you have a recent good one that's fine. I backup like you do.. pretty much any program/config change gets backed up. The PLM gets backed up with the ISY backup. The reason its good to have a recent backup is that the PLM links info can get corrupted as it dies.. and a back up after it dies can backup bad data and then push that to the new PLM.... You will be fine with your backups Edited Friday at 08:01 PM by paulbates 3 Quote
DennisC Posted yesterday at 12:46 AM Posted yesterday at 12:46 AM If you have zwave devices enabled, there is a separate backup for those devices under the zwave menu. Make that backup first, then backup normally. The zwave backup then becomes part of the ISY backup. 1 Quote
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