Hello everyone,

I attempted to install eisy-ui 0.7.2 this evening. After running the update, I can no longer log in to the eisy-ui web app.. I get to the login screen but when submitting my credentials it just says network error in red beneath the password field

.

I have rebooted, stopped and started the eisy-ui service but still unable to login.

I AM still able to log into the portal and the admin console normally.

Any ideas?

Thanks in advance.

-Xathros

3 hours ago, Xathros said:

get to the login screen but when submitting my credentials it just says network error in red beneath the password field

Just double checking, are you using your portal credentials to login?

3 hours ago, Xathros said:

Hello everyone,

I attempted to install eisy-ui 0.7.2 this evening. After running the update, I can no longer log in to the eisy-ui web app.. I get to the login screen but when submitting my credentials it just says network error in red beneath the password field

.

I have rebooted, stopped and started the eisy-ui service but still unable to login.

I AM still able to log into the portal and the admin console normally.

Any ideas?

Thanks in advance.

-Xathros

Please open the browser console an try to login again. You might have an error message there that will help figure out what is happening.

You might want to check if PG3 is working normally. During the login to eisy-ui, there is communication with PG3 to enable single sign-on.

On 11/17/2025 at 8:55 PM, DennisC said:

Just double checking, are you using your portal credentials to login?

Yessir I am. Looks like an invalid certificate.

-Xath

On 11/17/2025 at 9:37 PM, bmercier said:

Please open the browser console an try to login again. You might have an error message there that will help figure out what is happening.

You might want to check if PG3 is working normally. During the login to eisy-ui, there is communication with PG3 to enable single sign-on.

Thanks @bmercier ,

PG3 is up and going and I can access its console just fine. I opened Safari's console and tried for eisy-ui as suggested. Looks like a problem with a certificate.

I tried again with http and am able to login fine.

-Xathros

On 11/19/2025 at 12:05 PM, Xathros said:

Thanks @bmercier ,

PG3 is up and going and I can access its console just fine. I opened Safari's console and tried for eisy-ui as suggested. Looks like a problem with a certificate.

I tried again with http and am able to login fine.

-Xathros

PG3 and eisy-ui both use a self-signed certificate. Safari is very restrictive and doesn't allow that.

Please try Chrome. You will get a message, but you will be able to accept the certificate and continue.

Alternatively, try using http instead of https.