I was notified up an update. I update. The console closes and I open it. But surprise! "The Admin console is not compatible with the installed version of the IoX Firmware".

Not all of us live and breath Eisy. We just use it. Now I'm out searching these forums on how to update the console.

Please help those of us that are not power users. Updates should not be painful in 2026.

How the heck do I update the console? The program says not compatible, then I click OK and it closes. So now I can't open the console. UGH!

I thought I saw a message many months ago that this was going to be simplified.

Edited yesterday at 02:44 AM1 day by nowandthen

To update the admin console, in IoX finder, choose "Admin Console (cloud)", this will update your admin console version.

10 hours ago, Guy Lavoie said:

To update the admin console, in IoX finder, choose "Admin Console (cloud)", this will update your admin console version.

That never appears in my IoX Finder. Any links I had to update or load the latest IoX are defunct now, again. This happens every upgrade so I feel his pain.

I have not been able to find or install the proper IoX avatar/link since the last upgrade now. The older one I am using will not install on the windows 11 task bar on the Desk top screen.

Edited yesterday at 12:57 PM1 day by larryllix

Just learn to avoid the finder unless you are remote.

Do this instead, after every update.

-enter this in your browser: http://<your Eisy IP>:8080/admin.jnlp

-a file titled admin.jnlp will download.

-move it to your desktop or other easily access location

-click on it. this will take you DIRECTLY to your Eisy w/o using the finder

-enter your local username / password.

This direct link will work until the next time you update and then just do it again. Easy, simple and quick.