Teken

@MrBill Yup, it was a browser issue . . . ?‍♂️

Let me try this on a different web browser as Chrome just blinks when you select the link and nothing happens.

Why doesn't the link work for the No PLM / ZS to download??? All of the links from 5.3 - 5.3.3 don't work.

Some things to consider from my own personal experience with the ISY Series Controller, Polyisy, and 2413S PLM. If there is a power outage you may find not all of the various devices come back on in time or correct sequence. If any or both are true you can expect to see odd behaviour. If someone / something disconnects the PLM from electrical power more often than not things will be fine. Other times it’s not and the behaviour where a person brings up the ISY / PLM combination in the wrong order is seen. You’ll see the exact same issue where a ISY hasn’t fully booted up and a Polyisy comes on line and doesn’t see the controller and literally just sits there thinking & waiting. Also unless you’re using the special firmware that ignores the PLM. Anytime there’s a disconnection a lack of sync can be seen whether it be slow activation to live status updates. Anytime there is a network outage this too will cause the ISY to declare an error / fault. How fast it recovers depends highly on your internal network, redundancies, and physical topology. Lastly, don’t ever assume devices on a UPS is going to solve the problem. It comes down to the UPS type: Online, Offline, Line Interactive. Also whether it provides pure sine wave vs PWM. This of course also doesn’t address if it has AVR and the type of AVR. Lastly, it’s rare to see many people invest enough money for proper runtime in a UPS system. The primary failures I see in the field are those who fail to properly size based on real validated loads. This is made worse by the lack of real world live testing to fully understand how the system reacts to identify problem issues and implement a long term solve. Finally, the ultimate fail is ignoring a regular battery replacement cycle instead of EOL use mentality. [emoji2357] Dollars to donuts you may find if you mimic a black out and see & time the whole back up system. You’ll probably see a fault somewhere from unexpected (short) UPS runtime, generator taking longer to spool up, network taking longer to come on line, to dirty power causing mayhem!

It appears based on this list I have nothing to worry about! You’re awesome and you know it! As always I thank you! [emoji106][emoji481][emoji481][emoji481]

That's a really good question so guess will find out at some point?? ? I believe my Echo / Dots are first and second generation?!? ?

This is on iOS 12.4.1 haven’t updated to the latest 14.XX. This may be why there is no update version for me to download and install. [emoji2357][emoji1787]

No dice . . .

No dice . . .

I’ve looked in the App and don’t see this Sidewalk option? Is this just an American initial roll out before the big push?!? [emoji848] As it pertains to Amazon in general terms the company has provided me untold buying options and services. My dealings with the company at a high level has been positive. Regardless, if and when this sidewalk feature comes to Canada. I’ll be opting out as my network infrastructure is intended and meant for my family. My privacy and security is constantly being eroded and challenged. As such I don’t need another penetration point in the network that can be hacked and subverted. Rock On . . .

Let me try to be a little clearer and expand on my reply. If you have a Pro version of the ISY Series Controller you have the ability to disable / stop all writing to battery operated devices. This allows you to press the linking button on a target device so it can be updated. This will absolutely cut down on waiting for the system trying to write to battery operated devices endlessly. This addresses the first issue you stated about waiting for a long period of time . . . From a practical stand point disabling 1011 battery writes puts you in control and allows you to manage time. Another option (Doesn't always work) is to create a program to update all battery operates devices when the heart beat is seen. Again, this method is pretty much a trial and error and some have had mixed results vs others a very positive outcome. I've used the program update since its release and it works for me for very specific hardware / revisions / models.

If you have the ISY Pro you can select the disable battery write. This will allow you and the system to update all of the hardwired equipment first. Once complete you can right mouse click and select one battery device and update. Going this route increase writes and allows you to manage your time and update sequence. [emoji106]

Truth be told way back in the day there were several great people at Smartlabs. All they wanted to do was to help expand the technology while also supporting the customer base. Unfortunately, many of them have left or were fired by Joe & Co! Those who are left today keep their head down while paddling in the same direction hoping for a new wave! [emoji53] At this point it makes little sense giving a cup of water to a drowning man! [emoji2357]

Sorry if I was unclear the ability to detach a load on a KPL does exist. I should have stated that Smartlabs brought it back in another iteration to operate easier while implementing electrical safety. Again, I’m unsure why it wasn’t discussed more in the Beta group at that time. It just appeared one day than *Poof* it was gone in the next. [emoji1785] Just sh^t communications from start to finish! [emoji2357][emoji107][emoji90]

I’m not sure if the person is actually talking about older / existing KPL’s that incorporate this software feature. But, for the benefit of others this (Detached Load) was actually a Beta Hardware that for whatever reason Smartlabs did not go into production with. A few of the Beta testers have these units in the field. That project came and went like many others with zero feedback.

Rock On . . . ?

https://www.smarthome.com/collections/insteon-other-devices/products/i-o-linc-insteon-2450-low-voltage-contact-closure-interface-1-in-1-out https://www.smarthome.com/collections/insteon-security/products/insteon-2843-222-wireless-open-close-sensor

In the field hope isn't a tactic. And we all know - Hope Don't Float . . . ?

?

Just so we are on the same page I have appended *Start Linking* button which is the two colored whirling arrows. In the Admin Console press that button and go to the switch and press it for 3-5 seconds. You may see the load flash and hear a beep from the switch. Go back to the Admin Console and select Finish.

Step one is to start the linking process. Step two is to press the clear set button. Step three select Finish in the Admin Console.

The Matrix is telling you something! [emoji2357][emoji1787][emoji2957]

I’d create a dedicated gmail account for the ISY Series Controller. This would be a interim break fix so emails could be sent out. Until you figure out the technical issues with O365. [emoji106]

I’d start with the basic which should have been done. - Can you send & receive email now from this account. Use another email and validate new mail arrives without issue. - Are there default filter rules in place to reduce spam / junk. If so disable them and check. - Firewall: If there are any firewall rules in place disable them all to see cause & effect. - Antivirus: Disable all to see cause & effect. - Gmail: Create a Gmail account and see if mail arrives successfully. - WiKi: The UDI WiKi will call out all of the network errors to narrow down possible root cause. - Support: If trying all of the above create a support ticket with UDI. Reference this thread and relay all error logs with your submission.

Try the following to see if there is any change in behavior: SMTP Server: smtp-mail.outlook.com Time Out: 1000 From: ISY Series Controller: whateverisyouremail@hotmail.com