Michel Kohanim

Hi MWareman, Unfortunately it is and this transition, although smooth, but has not been optimal. This said, Amazon tech team has been extremely responsive (even during the long winded wait for certification). With regards to set points, I really do the vernacular SHOULD support Heat/Cool explicitly. I remember we used to have Up/Down buttons for thermostats in Admin Console and its performance was intermittent at best. With kind regards, Michel

Hi jasongold, Thank you. Just sent Remotec an email. Hopefully we'll hear back from them. With kind regards, Michel

Hello all, Benoit and I went over this a few times before agreeing on the algorithm. Personally, I think Amazon should add Cool/Heat temperature to the vernacular. The fact that either ISY or Portal must figure out which set point to change is surely to cause strange occurrences. With kind regards, Michel

Hi Michael, Thanks so very much! Hi Mark, you need 4.4.6 or higher. With kind regards, Michel

Hi jasongold, Thanks so very much for the feedback and the link! With kind regards, Michel

Hello kingwr, http://forum.universal-devices.com/topic/19246-need-beta-testers-for-smart-home-api-v2/ With kind regards, Michel

Hello all, I am happy to announce that our Echo Smart Home V2 API was approved. We would sincerely appreciate some beta testers! WARNING Once you move to V2, you can no longer go back to V1 Instructions 1. Login to the Echo app 2. Click on the Smart Home menu item on the left navigation bar 3. Unlink ISY Optimized for Smart Home 4. Click on Get More Smart Home Skills 5. Search for ISY 6. Click the Enable button next to ISY Optimized for Smart Home V2 7. Click on the Smart Home menu item on the left navigation bar again make sure ISY Optimized for Smart Home V2 shows up under Your Smart Home Skills 8. Click on Forget all devices and groups 9. Click on Discover Devices. This will bring in all the devices you have created a mapping for in your ISY Portal Thermostat Operations There are 3 basic commands that you can do with a thermostat: "Set [device] temperature to [##] degrees." "[increase / decrease] the [device] temperature." "Turn off [device]" Depending on the current mode, here's what happens when you set the temperature: - If the thermostat is already in Heat or Cool, it will simply adjust the corresponding setpoint. - If the thermostat is in Auto mode, it will adjust the appropriate setpoint in order to reach the desired temperature. - If the thermostat is set to off, it will adjust itself to heat or cool, and adjust the corresponding setpoint in order to reach the desired temperature. Multiple ISYs under the same Account - The device discovery works only with the preferred ISY. So, if you want to control devices from 2 ISYs, you have to set the preferred ISY to the first ISY, run a device discovery, change the preferred ISY to the second ISY, then discover again. - Then, all devices from the 2 ISYs will be available in the echo app. - Please note that in the echo app, the devices from the first ISY will be shown as "offline". You can ignore this, the device will work. This just means that this particular device was not reported by the last device discovery, which is normal due to the fact that the device discovery works only with one ISY at a time. Thanks in advance. With kind regards, Michel

Hi Mark, Since ISY is event driven, then as long as the rest commands do NOT require underlying queries (such as get topology, set zone, etc.) then you can do it as frequently as you wish (even 1 second) since the only thing being returned is the value at that moment. This said, a better approach would be to subscriptions. If you use JavaScript, you can use websockets to subscribe to ISY and thus you won't have to poll it at all. All changes are automatically published to you. With kind regards, Michel

Hi miataguy, What do you mean by shut down? Does it mean that the thermostat turns off completely? How do you get it to work again? The errors mean that ISY cannot communicate with the thermostat. With kind regards, Michel

Hello kingwr, We have been going back and forth on this with Amazon. In short, what's going to happen (once we are certified for V2), existing users can continue using V1 but new users can NOT find the V1 app. They will only find V2. V1 users MUST unlink V1, link V2, and the rediscover. Quite convoluted and not optimal but that's where it is right now. With kind regards, Michel

Hi Bryan, You need two programs: 1. A program that queries the EZFlora either regularly OR during some certain times that you think it should be on 2. Another program as follows: If Control "EZFlora" is not Responding Then Send an email When you query a device - and if ISY cannot communicate with it - the Responding condition turns false and the 2nd program will run. With kind regards, Michel

Hi Mark, Those are communication issues at INSTEON level. I bet that you will have the same problem were you to turn them on/off from Admin Console as well. With kind regards, Michel

Hi NedB, Please check your junkmail for an email from UDI Sales. If you don't have it, please login as the Admin Account and reset the password for the user/email in question. With kind regards, Michel

Hi Paul, Security: perfect. Web page: you might have problems with javascript/browsers if it's cross domain. It would be best to go directly to ISY without hosting web pages on another server. With kind regards, Michel

Hi BigEfromDaBx, All Z-Wave thermostats should work. I personally use RCS Z-Wave (TZ45) thermostats as they are quite robust. With kind regards, Michel

Hi Jamison_IO, Unfortunately not. This said - and if you already have the network module - you can make your own: http://wiki.universal-devices.com/index.php?title=ISY-994i_Series_INSTEON:Networking#Dynamic.2FCustom_Page_Creation With kind regards, Michel

HI DualBandAid, No, you only need one account. Furthermore, you can create sub-accounts in your account in case you want each Echo to be tied to a specific account. With kind regards, Michel

Hello all, Thanks so very much for the feedback. Will try and reproduce. With kind regards, Michel

Hi nakedsavage, 1. Please go to Tools | Diagnostics | PLM Status/Info ... if it shows Disconnected, then 2. Go to Help | About and make sure your firmware is udi_oadr_xx rather than insteon_xx ... i.e. it might be that the PLM is not plugged in and your ISY is in safe mode If not, please use a browser and go to http://whatever-your-ISY-IP-Address ... if this does not work, please submit a ticket. With kind regards, Michel

Hi DualBandAid, Unfortunately you need one subscription per ISY. Sorry. With kind regards, Michel

Hi smokegrub, It may be best to submit a ticket so that we can see what's going on (links below). With kind regards, Michel

Hi smokegrub, Can you tell me what URL you use to access the remote ISY? It's always best to use: http://isy.universal-devices.com/994i/admin.jnlp With kind regards, Michel

Hi Guys, Good news from Benoit! This will be available once Amazon certifies our V2 implementation. This is currently not in prod, this is the change that has to be put in prod as soon as it is certified, before users start using it. This works as follow; The device discovery works only with the preferred ISY. So, if one wants to have devices coming from 2 ISYs, he would have to set the preferred ISY to the first ISY, run a discovery, change the preferred ISY to the second one, then discover again. Then, all devices from the 2 ISYs will be available. When a user turns on a device, the command sent to portal from echo will contain the original UUID the device belongs to, and the command will run against that ISY. Security is enforced; the UUID needs to still be in the account, and authorized. With kind regards, Michel

Hi Mike, Thanks so very much for the update. Quite ingenious! With kind regards, Michel

Very simple: forward your invoices to sales@universal-devices.com and request for a refund. With kind regards, Michel