Michel Kohanim

Very simple: forward your invoices to sales@universal-devices.com and request for a refund. With kind regards, Michel

mdonato, Unfortunately you cannot since MobiLinc app uses proprietary techniques for MobiLinc Connect vs. direct access to ISY (which is what we had to emulate for MobiLinc app to work). With kind regards, Michel

LeeG, THANK YOU. As you might remember, you were the one who helped us implement it in the first place. I guess with all the font changes, that button got disappeared. Thanks again SO very much! With kind regards, Michel

Hello all, There is a big distinction between Ecobee and ISY: Ecobee is only thermostats so you can have 10 thermostats and name them whatever you want. ISY is a collection of devices at different end points. So, it will become very difficult to manage 200 devices at different end points. This said, we'll look into it. With kind regards, Michel

Hi Dean, Are you using Status or Control? With kind regards, Michel

Hi DualBandAid, If this is for the same ISY, then you do NOT need to purchase anything else. Can you please elaborate on what you are trying to achieve? With kind regards, Michel

Hi Mark, You can configure EZFlora to act as a pump or regular irrigation zone. That option, unfortunately, is no longer visible in the UI because of the changes to the fonts. This said, you should be able to turn zone 8 on/off regardless with one difference: if not in pump mode, turning zone 8 turns off other zones. If in pump mode, zone 8 can be turned on/off independent of other zones. Is this NOT what you are experiencing? With kind regards, Michel

Hi giomania, Unfortunately this is a UI bug and already fixed in our next 4.x and 5.x branches. I am so sorry. With kind regards, Michel

Hi blueman2, If you have purchased the Network Module, then you get to keep it forever regardless of the Portal Module. On the other hand, if you ask us to extend your Portal Subscription, then when the portal subscription expires, your Network Module goes away. With regards to your math: you have already used Network Module for one year and thus the reduction in extension. With kind regards, Michel

Hi DualBandAid, Please send your UUID (Help | About) to support@universal-devices.com and request for deactivation. With kind regards, Michel

Hi kingwr The main issue is that we may get hid with 1000s of support calls! Will you handle those too? With kind regards, ​Michel

Hi kingwr, Yes, the main issue is the migration from v1 and v2. Amazon is looking into the possible impacts (such as having to forget all devices and rediscover vs. a seamless migration). With kind regards, Michel

Hi Doug, Since your ISY Portal subscription comes with the Network Module, it should be easy: http://wiki.universal-devices.com/index.php?title=ISY-994i_Series_INSTEON:Networking:Network_Resources#Sonos With kind regards, Michel

Hi Nakynaw, You are not day dreaming and 100% possible as Paul outlined in the post #3 above: http://forum.universal-devices.com/topic/19108-switching-switchs/?p=178682 . I also strongly recommend that you peruse the Wiki and what you can do with scenes: http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:How-To_Guide#Scenes With kind regards, Michel

Hi Teken, We did apply and was denied. With kind regards, Michel

Hi Mark, Thanks so very much for the feedback. Yes, definitely an issue with dual band PLMs and older RemoteLincs. To be honest, I have never ever seen a successful installation when there are older access points and RF SignaLincs (with the antennas) in conjunction with dual band devices. It has always been a hit/miss. If you have many recent dual band devices, I strongly recommend getting rid of your access points and wireless SignaLincs (if you have any). This said, I do not think the RemoteLinc issue is related. With kind regards, Michel

LOL! With kind regards, Michel

Hi Frank, ISY queries the meter every few minutes and messages are retrieved when queried so that's what you see in the log. Please click on the Confirm button (if enabled). We have to remove the message popups in the Admin Console. That's a bug. The yellow blinking price means that ISY got a new price from the meter. So, that's the price that's being sent by PG&E. Is it correct? All, Thanks so very much for the feedback and excellent discussion. In CA we do have very many rates (7 tiers) which make things very difficult for customers. CPUC rule 15-007-01 tried to address these rates and they came up with 4 tier pricing with a super user (those who do not care or cannot reduce demand). What Frank is seeing is based on this new rate structure. What we proposed with RATES is: let the customers decide how much they want to use (i.e. one subscription price per month). With kind regards, Michel

Hi Mark, Are these the big RemoteLincs or small ones? With kind regards, Michel

Thank you Scott. This said, if this is indeed a bug (which we cannot reproduce), it would help us tremendously if we can do a remote session to your computer and figure out what it is so that it can be fixed. With kind regards, Michel

Scott, We are trying to "fix" the issue you're having in the most efficient way. Do you want it fixed? If so, then please submit a ticket. If not, then I am not sure what else to say. Hopefully I will not be blamed for ignoring your requests. With kind regards, Michel

Hi Chuck, Unfortunately not. We are still waiting for them to certify our V2 API submission (includes thermostats). With kind regards, Michel

Hello all, Detroit with -4 offset definitely a bug and already fixed. This said, please note that what you see on the screen is a hint. You can always choose offset, latitude, longitude, and day light saving rule. Scott, this is getting way out of hand and I really cannot make any sense out of it. Please submit a ticket. With kind regards, Michel

Hi Scott, Are both UI and Firmware 4.4.6? With kind regards, Michel

Hi Frank, Questions: 1. What is your ISY's firmware version? 2. These are messages that are sent by PG&E. They are "text" and thus ISY does not translate/transform them in any way, shape, or form. So, you might want to check /rest/emeter/message/log to see all the messages that are sent to you 3. Also, can you please test the Dashboard (instead of the Admin Console)? With kind regards, Michel