Michel Kohanim

Hi Dayebefigge, http://www.universal-devices.com . With kind regards, Michel

Multi channel in its way this week! With kind regards, Michel

Hi Stusviews, I think it's time for a remote session! With kind regards, Michel

Hi mapeter, These are reserved words that cannot be used by any connected device (unfortunately). With kind regards, Michel

Hi Non Sequor, In that case, the issue is either of the following: 1. The cable to the router 2. The router port 3. ISY If you have tried 1 and 2, please contact sales@universal-devices.com for an RMA. With kind regards, Michel

Hi stusviews, What operating system are you on? I did have the same issue with one customer and the issue was the persistent Amazon cookies on the browser (MAC). Had to log out of all Amazon accounts (even though you might not be logged in, the cookie stays there for your name), close ALL the browsers, and then do it one at a time. Repeat the same procedure for the second account. With kind regards, Michel

Hi rehills, It should be coming but I am afraid to give it any ETA after all the missed dates for 5.0.3! In short, 5.0.3 is the foundation upon which all of these will be implemented. With kind regards, Michel

Hi Non Sequor, I am so very sorry to hear. As Brian indicated, this is definitely networking related. If the lights on the Network jack are on (or blinking) without both turning OFF at the same time, then the issue is definitely not ISY hardware related. If you have a mini USB to USB cable and a Windows computer, we can login to your computer and see what ISY is complaining about. Please do not hesitate to submit a ticket. With kind regards, Michel

Hello all, Sincere apologies. This was a bug introduced when we added support for multiple Echo accounts. It's now fixed. With kind regards, Michel

Hi whywork, No problem. Today we added support for multiple echos. With kind regards, Michel

Hi ccclapp, Aren't there volume up/down commands? With kind regards, Michel

Hi Pascal, thanks so very much for the feedback. Hi GT, THANK YOU! With kind regards, Michel

Hi Harold, Please do submit a ticket so that we can see what's going on. It seems that the issue is related to noise/signal (or defective devices). My first recommendation in these cases is to plug in the PLM into an outlet that's not shared by other power supplies and transformers. With kind regards, Michel

Hi MWareman, Thanks SO very much! With kind regards, Michel

Hi Pascal, My pleasure. Please do not hesitate to contact our tech support in case we can be of further assistance. With kind regards, Michel

Hi Pascal, Welcome to the forum. I assure you that there are no bugs. If you cannot backup/restore anything on a MAC, there are only 3 possibilities: 1. When initially installed, perhaps permissions were not accepted (Permissions to run Admin Console published by Universal Devices) 2. You should use http://isy.universal-devices.com/994i/admin.jnlp(do not use the browser/Applet plugin) 3. A firewall software that blocks communications with ISY What I suggest: 1. Clear your Java cache 2. Restore Security Prompts (Java Console | Security | Restore Security Prompts) 3. Go to http://isy.universal-devices.com/994i/admin.jnlp- make sure you accept the certificate In all cases, you are welcome to contact our support and we'd be delighted to get to the bottom of it. With kind regards, Michel

Hi IanSmith, In addition to excellent feedback from jerlands: 1. Make sure the program actually ran (Program tab | Summary ... Last Runtime) 2. Make sure there are no comm errors (Admin Console | Login ... check whether or not you have any ! next to any of your devices) 3. To check your logs, you don't need to configure anything: Admin Console | Tools | Log With kind regards, Michel

Hi stusviews, Sincere apologies for the misinformation. I had completely forgotten that we had tied echo accounts to ISY's UUID within the main account (for performance reasons) and not sub accounts. Let me see what it takes to untie them without having a major impact on performance. With kind regards, Michel

Hi Scyto, The first step is to use Alexa app and make sure Alexa heard you correctly. If it did, then next step is to login to Admin Console | Configuration | Portal and then check and see if ISY is online. If that's also OK, then check the error log for communication errors with the portal. With kind regards, Michel

Hi Tim, I might be wrong but I do not think MobiLinc direct connection ever worked with Geo Fencing as it requires MobiLinc Connect service. With kind regards, Michel

Hi Matt, Please submit a ticket and we'd be delighted to help. With kind regards, Michel

Hi Matt, 1. Please clear your Java cache (http://www.java.com/en/download/help/plugin_cache.xml) 2. Go to http://isy.universal-devices.com/994i/admin.jnlp With kind regards, Michel

Hi Harold, Auto Discover should find devices as old as 2007. So, if you are still having problems, please do not hesitate to contact our tech support. With kind regards, Michel

Hi whywork, It's already there: http://forum.universal-devices.com/topic/18113-isy-portal-release-notes/ With kind regards, Michel

Hi whywork, We do have release notes for ISY Portal: http://forum.universal-devices.com/topic/18113-isy-portal-release-notes/ With kind regards, Michel