Michel Kohanim

Hi apostolakisl, Subscription is from ISY to the plugin (client) and not the other way around. ISY will definitely close all http connections if it does not have keep-alive (and after 2 seconds). So, if the plugin completely loses connection to ISY and cannot recover, then the issue is that either can no longer find ISY OR that ISY is too busy to respond. With kind regards, Michel

Hi apostolakisl, You do not need to have subscriptions to ISY at all. With kind regards, Michel

Hi Rich, Thanks so very much! With kind regards, Michel

Hi Stu, The issue is that the browser keeps Amazon cookies. What you need to do is to close all your browsers and redo the linking step using the correct accounts. With kind regards, Michel

Hi smokegrub, On MAC: http://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_icon_does_not_appear_on_the_desktop With kind regards, Michel

Hi BillB66, Those errors are definitely related to Authentication. By not working, what's the error? Do you see anything else in the error log? With kind regards, Michel

Hello all, Just a note: regular ZigBee radios operate at 2.4Ghz just like WiFi (500 and 900 Mhz are rare). With kind regards, Michel

Hi BillB66, Those error are related to a client trying to log into ISY with invalid username/password. With kind regards, Michel

Hi apache5, I totally agree with you: we should come up with an easier way of uninstalling modules, transferring them, and removing them. This manual process is not very efficient especially when it falls on the weekends. With kind regards, Michel

Hi Leon, Unfortunately only the utilities can force the Smart Meter change channels. With kind regards, Michel

Hi DIYguy, You do need to unlink from INSTEON (under connected home). Then, Forget All, and finally followed up by Discover Devices. With kind regards, Michel

Hi ergodic, You can also do: http://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software#Kaspersky With kind regards, Michel

Hi MustangChris04, We have not heard back from Amazon for over 3 weeks now. I guess they are way too busy with Nest and other big players. As such, I really do not know the answer. With kind regards, Michel

Hi DIYguy, You have to make sure ISY connected home is enabled: http://wiki.universal-devices.com/index.php?title=ISY_Portal_Amazon_Echo_Integration#Instructions_for_Connected_Home Furthermore, I suggest disabling the Insteon connected home feature (the hub). With kind regards, Michel

Hi Leon, The ZigBee radios inside ISY have been tested for over 500ft (almost a mile) at line of sight. Please note that a ZigBee repeater does not do the same thing as a ZigBee end point (i.e. it does not keep trying to contact the ESI/meter). The only things I can suggest are: 1. Open ISY and make sure the pigtail is actually connected to the ZigBee board 2. Check the channel (on ISY Dashboard). If close to WiFi range (20 and above), see if you can change your WiFi channel to some lower channels. If you also have 5Ghz WiFi router, you might want to turn off the 2.4 With kind regards, Michel

Hi Jay, Put the button and the fountain in a Scene making the button a controller. Have a program for your IR button that turns on/off the Scene. With kind regards, Michel

Hi Rick, If they were indeed NTP issues, then I very much doubt they would have an impact. Can you please let me know what modules you have installed (Help|About) and what clients are connecting to ISY (such as NodeLink, ISY Helper, etc.)? With kind regards, Michel

Hi guys, Just a quick check, and unfortunately, there's not much we can do: It must be that the first time, Alexa is confused between the 2 devices. (All patio lights vs patio lights). Perhaps one of the 2 should be renamed. With kind regards, Michel

Hi Jay, You can use IRLinc if you want direct control of scenes with IR. Otherwise, you do need to program for each IR button. With kind regards, Michel

Hi guys, We'll look into it and report back. With kind regards, Michel

Hi Blackbird, Thanks SO very much for the feedback. I pasted it in our Wiki: http://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software#Kaspersky With kind regards, Michel

Hi Blackbird, Yes, it is. With kind regards, Michel

Hi gbryant170, If ONLY the error light is blinking, then I think the SD Card is loose: http://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs.2FLights With kind regards, Michel

Hi Rick, Time updates Or NTP time updates? Time updates could be programs running and, based on what you were experiencing, I think you had a program in an infinite loop. With kind regards, Michel

Hi ENrgStar , http://wiki.universal-devices.com/index.php?title=ISY_Portal_Admin_Console With kind regards, Michel