Michel Kohanim

Hi Marc, If ISY disappears from your network, it seems to indicate network issues. Would you be kind enough to go to Tools | Error Log and look for any type of network errors. Or, you can send your error log to support@universal-devices.com and we'll take a look. With kind regards, Michel

Hi Marc, I am so very sorry for the inconvenience. In order to better serve you, it would be best to contact our support (links below) so that we can log in to your system and see what may be going on. With kind regards, Michel

Hi Rich, Currently the Zigbee version only supports: RCS Zigbee Thermostats Brultech ECM1240 UDI EM3 3 Phase Energy Monitors The Zigbee version was specifically designed for commercial venues where 3 phase might cause problems. As such, I do not think it would provide you with anything above and beyond 994i series. Furthermore, you can always upgrade later to the Zigbee version (a daughter board with Zigbee radio). With kind regards, Michel

Hi Todd, Please send your 99is UUID to sales@universal-devices.com and we'll look it up for you. What you should look for is a Google Checkout invoice. With kind regards, Michel

Hi PigNib, BrianH is right on and the power specs for 994 are the same as those for 99. With kind regards, Michel

Hello jwagner010, On each device in those scenes, please right mouse click and then choose Diagnostics | Query Insteon Engine. Let me know if that fixes the problem. With kind regards, Michel

Hello Mr. Zurakowski, V00 means that you did not choose auto discover and thus ISY didn't query your device for the firmware version. With kind regards, Michel

Hello nowandthen, You can also change your PLM provided that: 1. You restore your backup (File | Restore ISY) 2. Follow up with File | Restore Modem (PLM) With kind regards, Michel

Hi Brian, Do you have any firewall software on your computer? I do not think clearing the Java cache would help. With kind regards, Michel

Hello CTBigman, Please make sure that the UI you are using is also at 3.2.6 (Help | About). If you do not get the Replace Option, then the only possibility is that there are no compatible devices that you can replace. Are you replacing with identical devices? With kind regards, Michel

Hi Brian, Would you be kind enough to explain the behavior you are seeing? We have had many issues with Java 1.7. Also, would you please send your Error Log to support@universal-devices.com? With kind regards, Michel

Hello Audiosports, I am a little confused as to what you are trying to achieve. Is your 994i new (you have not restored a 99i backup)? Also, you are trying to remove links from dead switches? If they are dead, what are we trying to remove? Also, what is a "device viewer"? If ISY is new and if you have many devices that have links to already dead devices, I strongly suggest starting from scratch. As much the thought of manually removing and migrating links seems easy, but I guarantee you (it has proven time and time again) that starting from scratch takes less time, less headache, and less effort. With kind regards, Michel

Hello mrp, Thank you. I configured my system with FTWR1 station and it seems that there has been no rain yesterday/today. As I have to reconfigure my system back to our station, would you be kind enough to let me know when you have rain-rate > 0? Thanks again and with kind regards, Michel

Hello Art, Thanks so very much for the update and I am so very glad everything is back to operational. Hello mrp, Thanks so very much for detailed explanation and your feedback. Would you please go to Configuration | Climate tab and make sure you do indeed have Max Rain Rate listed? I have check a few stations and none provide this element. So, the difference is rain-rate vs. rain-rate-max the former of which is available and the latter is not. Do you get regular rain-rate? With kind regards, Michel

Hi dgm0522, As LeeG mentioned, there were many problems with Java 7 and they are still unresolved. Please do keep an eye for anomalies and keep us posted. With kind regards, Michel

Hi Clarence, We do support iMeter and you do get the accumulated value (till you reset it). We have plans for supporting variable assignments. With kind regards, Michel

Hello wrj0, Are you certain that the level is 1? What happens if you disable the event viewer, do you still see them in your log? With kind regards, Michel

Hello Dr. Lazarow, In all likelihood, you have another device with a static IP address which may have a conflict with ISY. Have you setup your ISY with a static IP address? Hello mrp, Do other WB variables report? Also, do you see Rain Max populated in the Admin Console? With kind regards, Michel

Hello Mr. Zurakowski, That's indeed quite odd. Would you be kind enough to keep an eye and keep us posted? I really do not think the firmware had anything to do with it. So, the fact that you had to factory reset it and reinstall it in ISY is suspect. That's why I think there's a good chance that it will happen again. With kind regards, Michel

The original problem was case of missing links especially when one changed scene attributes through programs. To fix that, during the 3.1.x beta, we went through a revamp of database handling. No, it should not happen. Yes, it's fixable but, unfortunately, not without removing the device and adding it back (in your case, this is going to be quite challenging). With kind regards, Michel

Hello homejones, This is not true. ISY994i is complete and there's no need to buy any optional modules. Are there any modules in particular that you consider a "must"? This said, although you can find a list of optional modules on our website - and you are correct - prices were not added. This must be rectified. Thanks and with kind regards, Michel

Thank you and, again, sincere apologies for the inconvenience. With kind regards, Michel

Hello Dennis, Please do be kind enough to reseat the SD Card one more time. If the error light is still blinking, please contact sales@universal-devices.com and we'll send you a replacement unit. We need to do root cause analysis on this unit to see where the problem is. I do apologize for the inconvenience. With kind regards, Michel

Hello Dennis, Sincere apologies. Do you see the error light blinking at all? Also, would you please take the little rubber cap on the front of the unit and make sure the "micro" SD card is seated securely? If you are still having problems, please do not hesitate to contact our support (links below) as it's much quicker than going through the forum. With kind regards, Michel

Hi Illusion, Thanks so very much. This does make sense since those were the releases in which we changed the database handling routines. With kind regards, Michel