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Michel Kohanim

Administrators

Everything posted by Michel Kohanim

  1. Hello everyone, Actually, we have all sorts of problems with many devices: 1. SWL Relay v41 2. Motion Sensor V22 (sticker) 3. IOLinc 4. 2441TH Initially, at least (still investigating), it seems that these devices report as i2 but expect i2cs. With kind regards, Michel
  2. Hi Dennis, No it's not. Unfortunately we could never get them to provide us with their APIs. With kind regards, Michel
  3. Michel Kohanim replied to bsobel's topic in ISY994
    Hi Bill, It's technically possible but philosophically it's not since we never got a consensus as far as what constitutes status of a scene. With kind regards, Michel
  4. Hi Rich, Please return it as I am not sure to what level we can fix these issues in ISY and what problems are thermostat firmware related. Especially since you only have one week to return. With kind regards, Michel
  5. Hi Tim, What firmware version are you running and can you check your error log for -5000x errors and copy/paste them here. Or, you could take a look at: http://www.universal-devices.com/mwiki/ ... MTP_Errors With kind regards, Michel
  6. Michel Kohanim replied to bsobel's topic in ISY994
    Hi Bill, We currently do not have the means of sensing scene status ... this is a long story. Can you tell me if Roomie can send commands to programs? With kind regards, Michel
  7. Hi RichTJ99, Still working on it. If all goes well, we should have a beta by the end of next week. With kind regards, Michel
  8. Hi Brian, Only those you are having problems with. With kind regards, Michel
  9. Hello rsstansbury, Please submit a ticket (links below) so that we can login to your computer and see what's going on. With kind regards, Michel
  10. Hello OmegaQuest, Thank you. Do you have Windows Firewall? This is indeed really odd because all the symptoms point to the fact that ISY can not establish a connection to the Admin Console and thus expires the session. If you go to Help | About, is the UI version 3.2.6? With kind regards, Michel
  11. Hello rsstansbury, I am so very sorry to hear about all these problems you are having. Indeed it must be quite frustrating. As far as the thermostat, I truly believe the probelm is the thermostat itself because the symptoms are as if the thermostat is reporting as a regular device but expects i2cs commands. But, now, we have much bigger problems to fix: 1. Do you actually get the login prompt and you can actually login without any errors? 2. If the above is correct, would you be kind enough to try httpS://your.isy.ip.address/admin instead? If httpS works, then the problem is firewall and especially Windows Firewall. If not, please do let me know so that we can schedule a remote session and figure out what's going on. With kind regards, Michel
  12. Hello rsstansbury, Would you please let me know what's your ISY's firmware version? If not 3.2.6 (official), please upgrade and then remove and register the thermostat again. If 3.2.6, I can only suspect a defective thermostat. You might want to try Right Mouse Click on the Thermostat | Diagnostics | Query Insteon Engine. With kind regards, Michel
  13. Hello osurh18, Do you have a good backup? If so, factory reset your ISY (press and hold the reset button for about 30 seconds) and then restore your ISY from your backup. Once Admin Console tries to restore your network configuration, it checks to see whether or not the current configuration is the same as the one you are trying to restore. It's up to you to decide which you want to keep. With kind regards, Michel
  14. Hello OmegaQuest, Would you please try httpS://your.isy.ip.address and let me know whether or not there are any improvements? With kind regards, Michel
  15. Hello nowandthen, Paid modules will not be reset by factory reset. So, your observation is correct. With kind regards, Michel
  16. Hello OmegaQuest, Do you have any type of firewall software on your computer? I think ISY's IP address changed and your FW is no longer cognizant of ISY. With kind regards, Michel
  17. Hello scotcarter, Please do not hesitate to contact our tech support team (links below) in case you are still having problems. With kind regards, Michel
  18. Hi Nuttycomputer, Thanks so very much for the offer and we should have a beta shortly. With kind regards, Michel
  19. Hello NuttyComputer, Are you referring to 2441TH (which is problematic) or are you referring to 2491T7E which should work? In the latter, you should not have to query. For the former, we are still trying to get to the bottom of things. With kind regards, Michel
  20. Hello dss, The log only captures changes in state. So, if the temp/humidity remain the same at each query, then there won't be a log entry for any that has not changed. With kind regards, Michel
  21. Hello uffy, CLISPC = CLImate-SetPoint-Cool .... so this is your cool set point. Does the thermostat actually call for heat/cool? You might want to try changing the set point right at the thermostat and not from ISY. With kind regards, Michel
  22. Hello dss, It should but it seems that we have problems with the production releases of 2441TH. We are currently working on it. With kind regards, Michel
  23. Hi uffy, The problem is that your thermostat is not reporting that status to ISY (for some reason). What you want to do is to look at the Event Viewer (level 3) and then try and make your thermostat call for Heat/Cool. You should see CLIHCS events. If you don't, then that's where the problem is and, in all likelihood, it has to do with how your thermostat is linked to ISY. If this is the case, the first thing I recommend is to remove the thermostat and then add it back in/retry. With kind regards, Michel
  24. Hi M.A., Thank you. I just got it and it seems that ISY has to maintain a persistent socket connection ... this is not something that ISY can currently do (unfortunately). Have you checked out DSCLinc? With kind regards, Michel
  25. Hi uffy, The problem is that IRLinc Beep function does not work (or, at least, not that I have seen). What's the condition for your If statement? If status of a device (as you had listed), then please open the Event Viewer on level 3, turn on/off one of your devices, and check the traffic in the Event Viewer. Do you see any traffic? With kind regards, Michel

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