Michel Kohanim

Hi kevkmartin, Thanks so very much. I just wanted to say that you can count on us to help making this a polished product. By polished I mean bi-directional communications with ISY and programs. With kind regards, Michel

Hi Paul, Thanks for the update. Now, please do forward to another port such as 8443. Please change ISY's HTTPS port to 8443 as well. I suspect that 443 is being used by your router's remote admin. With kind regards, Michel

Hello fasttimes, Sincere apologies for the inconvenience. Please do not factory reset. We have to figure out what's causing this problem. If you have Error and Mem light blinking simultaneously, then the problem is that ISY is not able to get an IP address from your router. If this is not the case, please do be kind enough to call us (or submit a ticket) so that we can get to the root cause. With kind regards, Michel

Hi tunaman, thank so very much for the update. I really do not want to impose but, if and only if you feel like it, would you please go back to what you had before and change the grace period to 10 minutes (instead of 3)? Thanks so very much and with kind regards, Michel

Hi Wooper, Sincere apologies for the inconvenience. Can you tell me which URL you use to access your ISY? Also, what's your ISY's firmware version? At the minimum, you should try: 1. Clear your Java cache 2. Go to http://www.universal-devices.com/99i/admin.jnlp If you are still having issues, please submit a ticket (link below) or call us and we'll be delighted to help you out. With kind regards, Michel

Hi Candide, Thanks so very much. As I cannot reproduce, can you please do me a huge favor and add another device to another one of the buttons on your RL (in a scene), repeat the experiment and let me know if you have the same issue with the other device as well? Thanks and with kind regards, Michel

Hi Robert, Precisely! So, you have programs are trying to activate a network resource with an ID of 0. You have to remove those programs. With kind regards, Michel

Hi Paul, It's quite possible that IP pool assigned to you is not routable. Does your Westell have remote admin functionality? If so, can you get to "it" remotely? If we can figure out that we can get to your router remotely, then the rest should be easy. If we cannot even get to your router, then unfortunately there's not much you can do except trying one of the portal partners (such as MobiLinc Connect). With kind regards, Michel

Thanks LeeG ... precisely. ralbright, as I mentioned on your other post, we need to figure out what's going on. Please open a ticket and provide us with some convenient time slots for you. With kind regards, Michel

Hello scobeyr, Comments below. With kind regards, Michel Yes and Yes. ISY is a very strongly typed device. You cannot communicate with any device that ISY does NOT know about (i.e. ISY need a driver for devices to which it communicates) -Zigbee PRO radio allows you to communicate with RCS devices, Brultech ECM1240, our own energy monitor. -Zigbee SEP (waiting for certification) communicates with Smart Meters

Hello bocarob, It seems that ISY is looking for a network resource with ID of 0 and it cannot find it. Please save that network resource again or remove it from your programs if no longer used. With kind regards, Michel

Hello ralbright, I do apologize. We do need to take a look at this for it's absolutely not normal. So, to reiterate, you do not have the MainLobby plugin currently running. Correct? We would love to schedule a call to diagnose further. Would you be kind enough to use the Submit a Ticket link below and provide us with a couple of time slots most convenient for you M-F from 9:00 AM to 4:00 PM PST? With kind regards, Michel

Hi Candide, Thank you. Is this regular RL or RL2? With kind regards, Michel

Hello ralbright, This is not normal at all. There's surely something else going on above and beyond the firewall issue. Can you please check your Error Log and let me know if there are any errors? Also, do you have any programs that keep on running and trying to do things to INSTEON? I suspect something is working over time and thus all the symptoms. With kind regards, Michel

Hi Candide, Thank you. Would you be kind enough to: 1. Check the error log for -11000x errors? 2. Also, when this happens, is the status of the RL controller correct? In short, if ISY does not see the status from RL, it would have a hard time updating the status for its responders With kind regards, Michel

Hi again, Do you have MobiLinc or any other clients? What happens when you restart the Admin Console? With kind regards,

Hi Candide, 1. Thanks so very much for your quite accurate explanations on the SD Card 2. All on/off buttons require that the device be part of "a" scene. It does not matter what scene, just a scene. Is this the case? Hi robandcathy, I think this is much better solved if you contact our tech support team. With kind regards, Michel

Hello ralbright, Sincere apologies for tardy reply. As always, we have a dedicated tech support team who'd be delighted to help out. The problem is this: 1. You had two clients running at the same time (i.e. Admin Consoles) 2. One of them made changes to programs and saved 3. The other one, for some reason, was not notified of the change and tried to save again (now using an invalid state) So, what you need to do is to click the Undo Changes at the bottom of the Program Details tab on all your clients (or just restart them). With kind regards, Michel

Did I inadvertently spill our secrets??? With kind regards, Michel

Hi Schoolhouse, My pleasure and thanks so very much for the detailed explanation. And, as always, thanks to LeeG for his insights. Quick questions: 1. Do you have any INSTEON thermostats? If so, what's their firmware version? 2. Do you have any SwitchLinc/ToggleLinc relay/dimmer with version 35? With kind regards, Michel

Hello Frank, Apologies for tardy reply. If you are still having problems upgrading, please do be kind enough to submit a ticket (below) and we'd be delighted to login to your computer and see what's causing all the trouble. With kind regards, Michel

Hi statay, Only those that you can choose from the drop-down list are supported. Please do not try using anything else. With kind regards, Michel

Hello Schoolhouse, Just wanted to chime in here and let you know that our dedicated tech support staff will be more than happy to help you. If you are still having problems, just click on the Submit ticket link below and we'll schedule a call. With kind regards, Michel

Hello jtara92101, Thanks so very much for the information. I think the problem may be the SD Card itself as your unit is probably one from the first batch of 99is (128MB SD Card) ... that should be more than 3 years ago. By using https I mean connecting to ISY using https and not http. As long as your unit works, just keep an eye and when it stops working (you'll see a blinking error light) then simply change the SD Card. As long as you are on 3.1.17, you can use any SD Card up to 16GB. With kind regards, Michel

Hello jtara92101, What firewall software do you have? You may want to use https and retry. If your unit is rather old, then the problem might be a failing SD card. If you are still having problems, please do contact us and we'll be delighted to help you upgrade. With kind regards, Michel