Michel Kohanim

Hello cmerlino, Apologies for the inconvenience. This all points to two things: 1. Java cache issues 2. Firewall software on your computer This is what I recommend: 1. Clear your Java cache http://www.universal-devices.com/mwiki/ ... Java_Cache 2. Go to http://www.universal-devices.com/99i/admin.jnlp 3. Click on the Add button and at the httpS URL to your ISY (i.e. https://192.168.1.26) 4. Once added, double click on the https line 5. Login to the Admin Console 6. Try the backup and upgrade again The reason we are going through this is that some firewall software do not block https traffic. With kind regards, Michel

Hello phenneberry, Would you please provide more information? Is it that you lose contact with ALL your devices or just the thermostats? If thermostats, then this is a known issue which SmartHome is working on. If all devices, then more information would be greatly appreciated. Hi Elvis, Do you have any Network Resources and or programs? What would happen if you turned on a device physically? Would the status on Admin Console get updated? Also, have you taken a look at your Error Logs ... if so, can you post anything that you find out of the ordinary? With kind regards, Michel

Hi Devon, One very important step is that the thermostats should be in OFF mode before you link them to ISY. Do you have this problem on both of your thermostats? With kind regards, Michel

Hello junkycosmos, Thanks so very much for the detailed response. 1. Hummidity is a bug ... thanks so much for finding it! 2. The problem is that if you use Metric, then pressure is measured in Pascal. For English, we do NOT really know what WeatherBug is sending us (either mbar or pound per inches) ... I think you will be OK with using mbar For your last question, I think you should use our new program variables (3.0.0 Beta to be released on Monday). This way, you can have a variable that is set when the email is sent out and unset when conditions change. With kind regards, Michel

Hello stevehoyt, Unfortunately query does not return the status of heat/cool ... that information is only available in unsolicited messages by the thermostat to PLM. With kind regards, Michel

Hi Jeff, What is your PLM version number? Is it dual band or the regular 2412S? If 2412S, this all makes sense as it seems that the PLM had a hard time initializing before ISY tried communicating with it. If you have 2413S, you can always use a power supply with ISY and put the power supply on UPS. ISY should be able to recover from communications errors with the PLM. With kind regards, Michel

Hello Jeff, If you know which program was sending an email then you might want to have it not run at startup. With kind regards, Michel

Hello Richard, In most cases, probably the IP address of your ISP has changed. If you have set up remote access using File | Enable Internet Access, then please use File | Disable Internet Access and then enable it again. It's always best to use a combination of static IP address and Dynamic DNS so that changes in IP would not affect you: http://www.universal-devices.com/mwiki/ ... o_Your_ISY With kind regards, Michel

Hello Wolf, Please make sure ISY has access to the Internet. If you have setup static IP address for ISY, please try DHCP. Also, make sure that you are using smtp.gmail.com and the account is isyalerts@gmail.com . With kind regards, Michel

Hi capsterx, Please: 1. Clear your Java cache 2. Use this URL to get to the Admin Console: http://www.universal-devices.com/99i/2.8.16/admin.jnlp 3. Retry With kind regards, Michel

Hello taman, Please upgrade to 2.8.16 so that at least we have the same point of reference. Once done, we can figure out what's causing the issue. With kind regards, Michel

Hello all, Just a note to thank you all for going through this Beta cycle with us without which none of this would have been possible. I am glad to inform you all that 2.8.16 shall be our official release and posted tomorrow. If you already have 2.8.16 installed, no other action is necessary. Exciting news is that our next Beta cycle (3.x) will start this coming Monday (02/28/2011) and will include some support for variables: http://forum.universal-devices.com/viewtopic.php?t=5987 Thanks again and with kind regards, Michel

Hello lazarow, Sincere apologies for the inconvenience. The problem could ONLY be two things: 1. Clear your Java Cache 2. After you rebooted, your ISY got a new IP and this new IP is no longer in the trusted list in your firewall software With kind regards, Michel

Hi Peter, Thanks so very much: this is great! I have moved up the priority now that we have this public domain version! We should have it implemented in one of our next releases. Thanks again and with kind regards, Michel

Hi Peter, The main problem is that the paper itself is copyrighted. We contacted the contact person on the paper at least twice but he never replied. From business perspective, we might be liable in case they want to exercise their copyright. I welcome any pointers, contacts, documents, links etc. which would explicitly state that the algorithm could be used freely or via some type of agreement. With kind regards, Michel

Hello RLIKWARTZ, Can this program be enabled? Can you make a simple program that loops through some iterations: 1. Enables program A 2. Runs Then on program A 3. Waits few seconds In Program A, in the Then simply have it disable itself. While this is going on, please go to the Program Summary tab and notice the enable/disable status of Program A. If it disables itself then there must be something else wrong somewhere else. With kind regards, Michel

Hello Peter, Unfortunately not because the algorithm is copyrighted and we have not been able to get the organization to respond to our queries. Sorry. With kind regards, Michel

Hello Mahon, I tried the original program but I really do not think status vs. control is going to make any difference. With kind regards, Michel

Hello Mahon, We tested your exact program here and it always worked fine. This is a little strange because, although a great idea (using Control vs. Status), I do not think it's going to solve the problem you are having! With kind regards, Michel

Hello stevehoyt, What is happening is that ISY cannot communicate with the thermostat ... is it possible to do a swap? i.e. plug the good dongle to the bad thermostat and vice versa. If the problem moves with the dongle, then you have a defective dongle. If the good dongle stops communicating with ISY, then the problem is that the signal is not reaching your thermostat. With kind regards, Michel

Hi Hult, In addition, the method should be GET and not PUT. With kind regards, Michel

Hi Darin, ISY is fully capable of executing your algorithm + more. This said, though, ISY does not allow you to write shell scripts ... instead, you would use ISY programs which are created using Admin Console. Please checkout this article for more information on ISY programming: http://www.universal-devices.com/mwiki/ ... e#Programs . Furthermore, ISY is event driven so the status of all your devices are evaluated as they change: you can have programs based on changes in status and therefore you would not necessarily need your second program to query the status. With kind regards, Michel

Hello dcardellini, Thanks so very much for the update. So, basically, no proxy settings are needed when you use PUTTY-SSH. That's awesome! I have to give it a try ... With kind regards, Michel

matapan, Please call our tech support to schedule a call. mjtyson, You should have a Universal Devices certificate in the Security tab. If you don't, then you will have all sorts of problems. I do use iMAC and I do have Universal Devices certificate. With kind regards, Michel

Hi Ryan, It has to be in X501 format. Also, hopefully your certificate is older since I noticed that GoDadday no longer provides 1024 bit security (their weakest is 2048). With kind regards, Michel