Everything posted by Michel Kohanim
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Programming help, please
Hi Brian, You only need one program as follows: If On Mon, Tue, Wed, Thu, Fri From 3:00:00AM To 5:00:00AM (same day) Then Set 'Your switch' On Level 35% Set 'Your switch' Ramp Rate 9m Else Set 'Your switch' On Level 75% Set 'Your switch' Ramp Rate 0.2s If you wish, you can also separate this program in two and use two different programs one for the Then path and one for the Else path. With kind regards,
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loading speed improvements?
Hi johnnyt, Unfortunately not ... the time is mostly spent in calculating what should be sent out and and then render them in Java (which might take as much time). Are you on Local LAN or external? With kind regards, Michel
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E net connection problem
Hi Joe, If MEM/ERR are blinking simultaneously it means that ISY cannot communicate with your modem. You might want to check the cable from ISY to your router/modem ( I think this was the problem last time ). Also, please go to your router's DHCP client table and make sure ISY99-HOME-AUTO is listed. With kind regards, Michel
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Release 3.1.0 (Beta) Is Now Available
Hi dennisric, I am truly so sorry ... Please send an email to support@universal-devices.com with a few time slots and we'll do our best to accommodate. With kind regards, Michel
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Reset ISY-26 userid/password
Hi Chance, Please reboot your ISY with PLM unplugged and retry. Do you know whether or not you have the latest official release installed on your unit? With kind regards, Michel
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Reset ISY-26 userid/password
Hello Chance, Sincere apologies ... Do you have a good backup of your ISY? With kind regards, Michel
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Release 3.1.0 (Beta) Is Now Available
Hi Jeff, This does not sound normal ... actually, I have never seen anything like this. How dependent are you on your ISY? If you can live without full automation for a couple of week, I strongly recommend adding sections at a time and making sure you do not have any comm errors for those sections before moving on to others. Also, please note that increased number of access points may actually degrade network reliability ... as such, I would try figure out the minimum number needed for your installation and get rid of all the extra. With kind regards, Michel
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Release 3.1.0 (Beta) Is Now Available
Hi Jeff, I do not think they are related. Are you still having communications issues? With kind regards, Michel
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Release 3.1.0 (Beta) Is Now Available
Hi Jeff, Do you have Day Light Saving checkbox checked (Configuration | System) tab? With kind regards, Michel
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Official Firmware Release: 2.8.16
Hi Illusion, Thanks. The fact that the first program ran means that evaluation was successful (for the time). The fact that the second program didn't run was probably because Away Flag and Keypads are Dim did not evaluate properly. Can you check the status of those two flag programs? With kind regards, Michel
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Release 3.1.0 (Beta) Is Now Available
Hi all, Admin Console freezing is reproducible and has already been fixed. Jeff, the program that you expected to run, for what time was it? With kind regards, Michel
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Release 3.1.0 (Beta) Is Now Available
Hi Jerry, Trying to reproduce. Hi Dennis, No problem. We have to fix this once and for all!!! Would you mind contacting our support with a couple of time intervals during which we can contact you and log in to your computer remotely? Our hours are from 9:00 AM to 4:00 PM PST. With kind regards, Michel
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Official Firmware Release: 2.8.16
Hi Illusion, Testing ... will report back! Thanks so very much and with kind regards, Michel
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Why two query programs in "My Programs"?
Hi Rob, I am not sure what to think ... There are basically two cases: 1. The program is NOT run ... you can test this by looking at the last runtime column in the Program Summary tab. You may want to issue a query on My Lighting to test 2. The program is run but the notification is NOT sent ... two cases: a. In Error Log, please check for SMTP errors (-5000x) b. The condition is not evaluated correctly ... check the Logs to see if the status is correct and it jives with your program With kind regards, Michel
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Help! ISY keeps dropping its network connection, I think...
Hello Traditore, The first question is what is your ISY's firmware level? Secondly, we really need to take a look at the Error logs. If you wish, you can send them to support@universal-devices.com and we'll take a look. With kind regards, Michel
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Why two query programs in "My Programs"?
Hello rgn2000, Thanks the issue is the IOLinc ... older versions reported the status of the sensor as the status of the relay and thus all the errors. Please do be kind to get it replaced. With kind regards, Michel
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Official Firmware Release: 2.8.16
Hello dnl, The behavior has not changed and the fact that Test button works tells me that communications are OK. As far as the second problem, it would be great if we could have more information to reproduce. Currently, we have not been able to reproduce. With kind regards, Michel
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Official Firmware Release: 2.8.16
Hi Walt, Also, it seems that there's something in the configuration that ISY does not like. If you continue having problems, please: 1. Revert to 2.7.15 2. Change your password to admin/admin 3. Backup your ISY 4. Send the backup to support@universal-devices.com I do apologize for the inconvenience. With kind regards, Michel
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Programming help, please
Hello Avonlea22, You would want to change the on level and ramp rates on the device itlsef (not in the scene) during your desired time periods. With kind regards, Michel
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Why two query programs in "My Programs"?
Hello rgn2000, What type of sensors are these? If IOLinc and an older version, they did have a bug where the status of the sensor was sent as the status of the relay. If you are not getting any notifications on demand, then do see the status of the sensor change when you open/close the garage in the Admin Console? If not, then perhaps there's no link in the PLM. You might want to try Right Mouse Click on the device and then choose Restore Device. With kind regards, Michel
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Insteon Thermostat Adapter not working anymore???
Hi Traditore, Do you have any other RF devices? If so, do they respond? I suspect the dongle itself but it might be the Access Points that's why testing against other RF devices would be quite useful. With kind regards, Michel
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Official Firmware Release: 2.8.16
Hi Illusion, Can you copy/paste your program and the email content here? With kind regards, Michel
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Insteon Thermostat Adapter not working anymore???
Traditore, Did you make sure that your thermostat is in OFF mode before linking? If so, and if you are certain that you are within range of your access points, then I have to believe that the dongle has gone bad. With kind regards, Michel
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Programming Question - keep lights on
Hi gadgetfreak, As kingwr correctly suggested, your devices NEED to have links (master) in the PLM. Please go to Tools | Diagnostics | Show PLM Links Table, once done, click on the Count button. You should have AT LEAST 1.5x as many links in your PLM as the number of devices (KPL 6 button counts as 6). If the number is anything lower, then in all likelihood either the PLM is defective or someone has done a factory reset on it. To rectify, you can try File | Restore Modem (PLM). With kind regards, Michel
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Release 3.1.0 (Beta) Is Now Available
Hello all, I am happy to announce the availability of our 3.1.0 release which includes program variable functionality! Things to test: Variables! For a discussion of variables, please look at the new Program Variables forum viewforum.php?f=68 For a list of changes, please take a look at this post: viewtopic.php?t=6015 Notes: 1. ISY-26 is no longer included in the firmware builds 2. Due to the sensitive nature of supporting MorningLinc, users now must agree to terms and conditions upon Admin Console start up otherwise the dialog keeps popping up every time the Admin Console is started Instructions: 1. Please backup your ISY (File | Backup ISY) 2. Please download the firmware for your platform - please do not unzip ISY 99i Series: http://www.universal-devices.com/update ... _3.1.0.zip 3. Important Due to invalid Java certificate chain in releases 2.8.5 and above, please make sure to remove all Universal Devices certificates from Java: a. Close all browser sessions b. Open Java Control Panel (Java Preferences on MAC) c. Click on the Security tab. Remove all Universal Devices certificates (on MAC, click on the '-' button at the bottom) e. Clear your Java Cache ( http://www.universal-devices.com/mwiki/ ... Java_Cache ) 4. Login to the Admin Console and choose Help | Manually Upgrade [the name of your system] 5. Choose the file saved in step 2 MAC users: if upgrade fails, please add https://your.isy.ip.address to ISY Finder (see 3f above) 6. After the upgrade, ISY reboots. Please do ensure to clear your Java Cache: http://www.universal-devices.com/mwiki/ ... Java_Cache 7. IMPORTANT Once upgrade is completed and ISY reboots, use any of the following methods to access your ISY's Admin Console: a. http://isy/admin - applet (Windows only) b. http://isy/admin.jnlp - Java application (Windows only) c. http://your.isy.ip.address/admin - applet d. http://your.isy.ip.address/admin.jnlp - Java application e. http://www.universal-devices.com/99i/3.1.0 - applet f. http://www.universal-devices.com/99i/3.1.0/admin.jnlp - Java application 8. IMPORTANT If you have already installed a self signed certificate and your current firmware is 2.7.10 and below, you must reinstall a new one: http://www.universal-devices.com/mwiki/ ... rtificates Thanks and with kind regards, Michel