Michel Kohanim

Hello Orest, It's normal and it's a function of the dongle and not the thermostat itself: if you have V1 thermostat, then you will only get one node. If you have V2, then you will get two nodes. I think you have a V1 dongle and, if so, you might want to get it upgraded to V2. With kind regards, Michel

Hello k7zpj, Thank you. I assume 17.F8.08 is your 2477D, correct? If not, please do make sure you do not have any devices with 0101 green icons. If so, then please go to Link Management | Advanced Options and make sure you are on Automatic. If that also fails, then try querying the 2477D making sure you can communicate with it. With kind regards, Michel

Hello ELA, 1. Yes, ISY's IP address may change if it's set to DHCP and if the router decides to give it a new IP address 2. Java keeps cache of downloaded applets and applications. In most cases, you do not need to clear Java cache but if you have your browser open, the cache will not get cleared and thus you might be using the OLD Admin Console 3. The options to get to ISY are not equal: a. Those with http://your.isy.ip require you to KNOW your ISY's IP address ... The Admin Console will not seach for an ISY b. Those from our website will search your network for an ISY so you do not have to know the IP address c. Those with .jnlp are applications so you do NOT need to have the browser open all the time d. In the case of Windows, you can use http://isy on your LOCAL network to find ISY If you still cannot get to the Admin Console, please call our tech support so that we can take care of it as soon as possible. With kind regards, Michel

Yes, it has been fixed. With kind regards, Michel

Hello chillow, The problem is that one (or more) of your devices are out of synch with ISY and ISY is trying to synch with them (writes all pending changes to the device). Please take a look at your device tree (to the left) and look for any green 0101 icon. Disable those and see if there's an improvement. If there's an improvement, then we have to figure out why ISY has a hard time communicating with those devices. With kind regards, Michel

Hello Jeff, Thanks so very much for the link to your company. I am sure a lot of people (including us) will find it quite valuable. Now, as far as the KPLs not reporting the correct status, would you be kind enough to do a scene test on the scenes to which these KPLs belong. I do not think rebooting ISY is what's fixing the problem but perhaps it's changing the behavior of the system since, upon start up, ISY will query all devices. If the problem is only related to scenes involving KPLs, Scene Test can help you identify where the problems are. With kind regards, Michel

And, in addition to all the above, please install 2.8.14 ... in 2.8.13 and below, it was possible to send a command to an RL through programs which caused it to fail since RL could not respond. With kind regards, Michel

Hello ELA, Sincere apologies for tardy reply. Not found means that your firewall is blocking UDP packets. This could happen if ISY's IP changed when rebooted. Please make sure to clear your Java cache and retry. Also, when you are done, I strongly recommend upgrading to 2.8.14. If you are still having problems, please contact our support and we'll take care of it for you. With kind regards, Michel

Hello all, Release 2.8.14 is now available: http://forum.universal-devices.com/viewtopic.php?t=5916 ... With kind regards, Michel

Hello all, There was intermittent interoperability issue with Dual Band SwitchLinc devices . This release addresses this issue. If no problems are found, this should be our last beta release Things to test: 1. Dual Band SwitchLinc deivces 2. EZIO Control from the Admin Console For a list of changes, please take a look at this post: http://forum.universal-devices.com/view ... =6475#6475 Notes: 1. ISY-26 is no longer included in the firmware builds 2. Due to the sensitive nature of supporting MorningLinc, users now must agree to terms and conditions upon Admin Console start up otherwise the dialog keeps popping up every time the Admin Console is started Instructions: 1. Please backup your ISY (File | Backup ISY) 2. Please download the firmware for your platform - please do not unzip ISY 99i Series: http://www.universal-devices.com/update ... 2.8.14.zip 3. Important Due to invalid Java certificate chain in releases 2.8.5 and above, please make sure to remove all Universal Devices certificates from Java: a. Close all browser sessions b. Open Java Control Panel (Java Preferences on MAC) c. Click on the Security tab. Remove all Universal Devices certificates (on MAC, click on the '-' button at the bottom) e. Clear your Java Cache ( http://www.universal-devices.com/mwiki/ ... Java_Cache ) f. Go to http://www.universal-devices.com/99i/2.8.14/admin.jnlp 4. Login to the Admin Console and choose Help | Manually Upgrade [the name of your system] 5. Choose the file saved in step 2 MAC users: if upgrade fails, please add https://your.isy.ip.address to ISY Finder (see 3f above) 6. After the upgrade, ISY reboots. Please do ensure to clear your Java Cache: http://www.universal-devices.com/mwiki/ ... Java_Cache 7. IMPORTANT Once upgrade is completed and ISY reboots, use any of the following methods to access your ISY's Admin Console: a. http://isy/admin - applet (Windows only) b. http://isy/admin.jnlp - Java application (Windows only) c. http://your.isy.ip.address/admin - applet d. http://your.isy.ip.address/admin.jnlp - Java application e. http://www.universal-devices.com/99i/2.8.14 - applet f. http://www.universal-devices.com/99i/2.8.14/admin.jnlp - Java application 8. IMPORTANT If you have already installed a self signed certificate and your current firmware is 2.7.10 and below, you must reinstall a new one: http://www.universal-devices.com/mwiki/ ... rtificates Thanks and with kind regards,

Hi porscheguy, If you Run Then on a program, it becomes True. If you Run Else on a program it becomes false. With kind regards, Michel

Hi Gali, I am confused as to what is not working; is it email/notifications? is it status of devices? is it all the above. Please do be kind enough to post to 2.8.13 topic as 2.8.11 is no longer being maintained. With kind regards, Michel

Hello all! Candide, 1. For your Windows 64 bit machine, you need both the 32 as well as the 64 bit JREs 2. Please do be kind enough to clear you Java cache and then use http://www.universal-devices.com/99i/2.8.13/admin.jnlp polexian, This means that the Admin Console was blocked from sending SSDP/UPnP discovery UDP packets. In most cases, the problem is that your firewall is blocking UPnP. robandcatchy, Reboot ISY, and note the sequence of lights on the front panel and post back. With kind regards, Michel

Hello JeffatSRF, Apologies for the inconvenience. File | Enable Internet Access depends on your router to have UPnP enabled. It seems that your router does not have UPnP enabled and thus all the issues. In all cases, though, it's best to configure remote access manually by creating a port forwarding rule in your router. Please follow the instructions here in the Wiki: http://www.universal-devices.com/mwiki/ ... PnP_Router If you are still having problems, please do not hesitate to contact our tech support team to schedule a call and we'll help you enable remote access. With kind regards, Michel

Hello Candide, Two questions: 1. Your Java version 2. Your operating system 32/64 bit? Hi Tom, I tested this scenario multiple times and it worked all the time. With kind regards, Michel

Hi Jay, To answer your question, there are a list of TCP ports that are known for other applications and UPnP (the protocol that lets your computer find ISY in the network) is very picky. So, port 80 is for HTTP, 443 is for HTTPS and so on and so forth. If you want to change your ISY's port, make sure you use a number that is NOT in the list below: http://en.wikipedia.org/wiki/List_of_TC ... rt_numbers OR, at the minimum, use numbers above 2000. With kind regards, Michel

Hello telljcl, This does not make any sense at all because ISY uses the same socket for sending/receiving commands. Would you be kind enough to post your question in the ELK forum: http://forum.universal-devices.com/viewforum.php?f=17 With kind regards, Michel

Hello Thruster999, Unfortunately not. With kind regards, Michel

Hello Mainiac, Please do not restart from scratch since you are going to have the same exact issues if we do not figure out the cause. Please do be kind enough to contact our support so that we can find the root cause. With kind regards, Michel

Hello johnnyt, Unfortunately you cannot change the directory where ISY saves the file but you can save the excel file after it's been downloaded. ISY uses Java's temp directory to save all temp files. With kind regards, Michel

Hi Paul, Do you have a 994? If so, please send an email to support and we'll email you the latest release. With kind regards,

Hello jcanter, Please check your port forwarding rules and make sure you do not have any other rules for the same port but a differnet IP address. With kind regards, Michel

Thanks Tom ... Yes, indeed. Currently we are trying to have an offiical release. Once we have the release then we have a list of requirements to implemnet for the next cycle. We choose requirements to be implemented based on many factors one of which is "whether or not there is any workaround" ... With kind regards, Michel

Hello jp5150, Please make sure you do not have any programs that may be activated when you do your scene test as it would interfere with the results. With kind regards, Michel

Hi Orest, Apologies for tardy reply. Whatever you do, do NOT factory reset nor should you take any ohter drastic measures. Can you tell me the status of the LEDs on the front of the unit when this happened? Basically, there can be two explanations: 1. Lost network connectivity to ISY 2. ISY is way too busy to handle your request With kind regards, Michel